Unused iCloud account keeps asking for password . . .

Eric,

I went to Preferences / iCloud and the username (email address) is an old one, not the one I use to access iCloud now.

There is no place to change or delete it. It's this former username that keeps popping up asking for its password . . . and none works.

I reset my Apple ID password and that new password does not satisfy the prompt, either.

Eric,

Thanks for the reply.

When I try to sign out of iCloud it asks if I want to delete iCloud's contacts. When I click 'delete' it only re-presents the same dialog box over and over again. It seems I can't even delete the account.

I appreciate the help.

Hi, Eric

The iCloud account that that keeps popping up is my old one, with an email account that no longer exists. The syncing/de-syncing menu is grayed out and can't be activated.

When I enter the password for the old (non-existent) account it says that for security reasons I must create a new password. They offer a choice of emailing me or using the security questions. They email, evidently, to my non-existent account, so I can't receive it, and -- believe it or not -- when I answer the first security question for my birth date, it says what I enter is not correct. I've tried both alternatives several times with the same results. If only my parents knew . . .

So I'm checkmated. I just want to clean up the whole iCloud mess and start again. Do you think I should contact Apple and see if they can sort it out?

Thanks again.