anickfromsmooth rock falls
Level 1 (0 points)

Q: why can't callers hear me unless im on speaker phone?

I did the new i.os 8 upgrade and ever since, when callers call me they can't hear me unless i put them on speaker phone. What do I have to do so they can hear me without using speaker phone? Cuz i can't answer my calls in public since i have to put them on speaker phone.

iPhone 4S, iOS 8

Posted on Oct 10, 2014 8:45 AM

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anickfromsmooth rock falls

Q: why can't callers hear me unless im on speaker phone?

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  • by sterling r,

    sterling r sterling r Oct 12, 2014 7:01 AM in response to anickfromsmooth rock falls
    Community Specialists
    Oct 12, 2014 7:01 AM in response to anickfromsmooth rock falls

    Hello there Anick,

     

    It sounds like you are making calls or recieving them, and the other party cannot hear you unless you have speakerphone turned on. I would use the troubleshooting in the following article to help you resolve this issue, named:

     

    iPhone: Microphone issues

    Follow these steps, testing after each.

     

    1. Make sure nothing is plugged in to the jack connector.
    2. Make sure nothing is blocking any of the microphones (refer to the pictures below to find your device's microphones). Check for these:
      • Dirt or debris
      • A screen protector or case
      • When you're holding your phone next to your ear, make sure you don't block the microphone with your fingers or shoulder and make sure to speak into the microphone
    3. Turn the iPhone off and then on.
    4. Update to the latest version of iOS.
    5. If necessary, find general iPhone hardware troubleshooting suggestions.
    6. For further assistance, contact Apple Support.

     

    Click the link for images of the locations of the microphone for your particular model of iPhone. 

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling

  • by anickfromsmooth rock falls,

    anickfromsmooth rock falls anickfromsmooth rock falls Oct 12, 2014 7:08 AM in response to sterling r
    Level 1 (0 points)
    Oct 12, 2014 7:08 AM in response to sterling r

    Yea sadly i have tried everything you've mentioned.   I won't have a choice to find an iphone hardware or contact Apple support. Worst parti is i only had my phone for a year...