My camera is not working on my iphone5, the screen is black when trying to take a picture. I turned phone off and reset it, made sure camera was not restricted in settings, is there anything else I can do?
iPhone 5, iOS 8
Hi lucente13,
As someone who uses my iPhone's camera frequently I know it would be distressing to me not to have it working. Let's see if we can get you up and running.
There is a section of this article that deals with troubleshooting the camera -
iPhone: Hardware troubleshooting
Specifically -
Camera isn't functioning or has undesired image quality
- If the screen shows a closed lens or black image, force quit the Camera app.
- If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
- Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
- Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
- Try turning iPhone off and then back on.
- Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
- Try to remain steady while focusing:
- Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.- Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
Note: Video-recording features are not available on original iPhone or iPhone 3G.- If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
If this does not produce the desired results, you may need to back up your iPhone's data and restore it as a new device -
iOS: How to back up your data and set up your device as a new device
If you are still having the issue, the last direction on that first article is relevant -
Issue not resolved
My issue is still not resolved. What do I do next?
Thanks for using Apple Support Communities.
Best,
Brett L
My camera is not working on my iphone5, the screen is black when trying to take a picture. I turned phone off and reset it, made sure camera was not restricted in settings, is there anything else I can do?
