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I can't login to my 2011 Macbook air

I start my macbook air and it goes to the login page...i enter my login password and it just goes to a white screen with the cursor that is still functioning. I am able to login as a guest and use Safari without issue, but can't login as myself therefore I have no access to my files or apps, etc. I have tried entering an incorrect password and it gives the little shake indicating incorrect password. I have tried restarting, shutdown and it doesn't help. Please le

Posted on Oct 10, 2014 10:59 AM

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Question marked as Best reply

Posted on Oct 10, 2014 5:08 PM

Choose the appropriate link for your OS X version:


OS X Lion: Reset a login password

OS X Mountain Lion: Reset a login password

OS X Mavericks: Reset a login password


Scroll down to Resetting the original administrator account password. Try the procedure under reset your user password with your Apple ID.


If that does not work for whatever reason you can also use the following technique:


  1. Restart your Mac while holding down the ⌘ and R keys at the same time until you see the OS X Recovery screen.
  2. From the menu bar at the top, select Utilities > Terminal.
  3. In the Terminal window type resetpassword and press Enter. A window will open behind Terminal that looks like this

User uploaded file

User uploaded file

User uploaded file

  1. Select your startup volume ("Macintosh HD" in the above screenshot), choose your user account from the dropdown selection, enter a new password, complete the password hint field, and click Save.
  2. You may then see a confirmation dialog explaining how this change affects Keychain Access and what to do about it. Remember it or write it down, then click OK.
  3. Quit Reset Password
  4. Quit Terminal
  5. Quit OS X Utilities and restart your Mac.

To fix your Keychain problems, go to your Utilities folder and open Keychain Access. Follow the steps here: Mac OS X: Keychain Access asks for keychain "login" after changing login password.

1 reply
Question marked as Best reply

Oct 10, 2014 5:08 PM in response to ninakg

Choose the appropriate link for your OS X version:


OS X Lion: Reset a login password

OS X Mountain Lion: Reset a login password

OS X Mavericks: Reset a login password


Scroll down to Resetting the original administrator account password. Try the procedure under reset your user password with your Apple ID.


If that does not work for whatever reason you can also use the following technique:


  1. Restart your Mac while holding down the ⌘ and R keys at the same time until you see the OS X Recovery screen.
  2. From the menu bar at the top, select Utilities > Terminal.
  3. In the Terminal window type resetpassword and press Enter. A window will open behind Terminal that looks like this

User uploaded file

User uploaded file

User uploaded file

  1. Select your startup volume ("Macintosh HD" in the above screenshot), choose your user account from the dropdown selection, enter a new password, complete the password hint field, and click Save.
  2. You may then see a confirmation dialog explaining how this change affects Keychain Access and what to do about it. Remember it or write it down, then click OK.
  3. Quit Reset Password
  4. Quit Terminal
  5. Quit OS X Utilities and restart your Mac.

To fix your Keychain problems, go to your Utilities folder and open Keychain Access. Follow the steps here: Mac OS X: Keychain Access asks for keychain "login" after changing login password.

I can't login to my 2011 Macbook air

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