iOS8 keypad during phone call not registering with automated phone calls

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Level 1

15 points

iOS8 keypad during phone call not registering with automated phone calls

Since upgrading to iOS 8, when I call a number that requires a keypad selection to be transferred to the appropriate extension, somehow the automated service does not pick up on my selections. This happens every time I try to call a business that has an automated service that requires a number selection to be connected to the appropriate extension. This is an EXTREME INCONVENIENCE when I am trying to reach my children's pediatrician for a serious matter in which I have had to do in the past 2 weeks. Please fix this Apple!!!!!

iPhone 5, iOS 8, number keypad during phone call

Posted on Oct 10, 2014 12:18 PM

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Answer 1

Best reply

adminjh

Level 1

4 points

Jun 16, 2017 11:28 AM in response to Severisth

I have the same issue with the keypad that has the white background. What I do is click the home button and find the keypad with the black background behind the home screen (in open apps) and select that one and the keys work to navigate the phone tree options on calls.

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Answer 2

Bosun96

Level 1

5 points

Oct 13, 2015 8:52 AM in response to aen0404

Funny enough with the upgrade to iOS9 I now have this issue. Did you ever get this fixed and if so how?

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Answer 3

jonty_b

Level 2

189 points

Oct 13, 2015 8:55 AM in response to aen0404

Hi aen0404,

I recommend you update to iOS 9. This page provides details on how to do it https://www.apple.com/support/ios9/ .

Jonty B 🙂

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Answer 4

Bosun96

Level 1

5 points

Oct 13, 2015 9:49 AM in response to jonty_b

Apple Care recommended that I do a full factory restore on my iPhone..which odds are will work. I have to add that to my usual trouble shooting steps...if the hard reset doesn't work...then do a factory reset...

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Answer 5

jonty_b

Level 2

189 points

Oct 13, 2015 9:57 AM in response to Bosun96

I would recommend updating to iOS 9 first as the problem your experiencing doesn't seem to be common in iOS 9. This way you also won't risk losing all your data with a factory restore.

Jonty

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Answer 6

Bosun96

Level 1

5 points

Oct 13, 2015 9:59 AM in response to jonty_b

I can't speak for AEN, but I'm already on 9.0.2. It was when I upgraded to that version is when this problem occurred. I could have started a new thread, but wanted to know if AEN had fixed this somehow.

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Answer 7

May 9, 2016 8:50 AM in response to aen0404

One thing I've found that causes this issue is that there are actually *two* keypads active during a call. There's the one with the white background, which you get to by tapping the phone app and tapping "keypad" in the bottom row. Then there's the one with the black background that pops up when you make a call and then tap "keypad" from the second of the six options in the center middle of the screen.

If you are on a call, and are hitting selections on the keypad with the white background, they won't be transmitted through the phone call (even though they make the touchtone sound through your phone speakers).

This may not be the issue you are having, but it does account for some instances when this happens. Cheers.

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