iOS8 keypad during phone call not registering with automated phone calls

One thing I've found that causes this issue is that there are actually *two* keypads active during a call. There's the one with the white background, which you get to by tapping the phone app and tapping "keypad" in the bottom row. Then there's the one with the black background that pops up when you make a call and then tap "keypad" from the second of the six options in the center middle of the screen.

If you are on a call, and are hitting selections on the keypad with the white background, they won't be transmitted through the phone call (even though they make the touchtone sound through your phone speakers).

This may not be the issue you are having, but it does account for some instances when this happens. Cheers.

Hi aen0404,

I recommend you update to iOS 9. This page provides details on how to do it https://www.apple.com/support/ios9/ .

Jonty B 🙂

Apple Care recommended that I do a full factory restore on my iPhone..which odds are will work. I have to add that to my usual trouble shooting steps...if the hard reset doesn't work...then do a factory reset...

I would recommend updating to iOS 9 first as the problem your experiencing doesn't seem to be common in iOS 9. This way you also won't risk losing all your data with a factory restore.

Jonty

Funny enough with the upgrade to iOS9 I now have this issue. Did you ever get this fixed and if so how?

I can't speak for AEN, but I'm already on 9.0.2. It was when I upgraded to that version is when this problem occurred. I could have started a new thread, but wanted to know if AEN had fixed this somehow.

I have the same issue with the keypad that has the white background. What I do is click the home button and find the keypad with the black background behind the home screen (in open apps) and select that one and the keys work to navigate the phone tree options on calls.