Murphy3273

Q: How do you change your rescue email?

I have tried multiple times asking support and got nothing but "change the alternate email". I changed it, erased it and re put it back in. But still when I try to reset my security answers, because every time I put them in they are wrong even though I know what I typed in when I made my account, it tries sending the reset email to some k••••••@gmail.com. I have no email that starts with a k nor have I ever set up my Apple ID with that email. Please help! Thank you, in advance!

iPhone 4, iOS 7.1.2

Posted on Oct 10, 2014 6:21 PM

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Q: How do you change your rescue email?

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  • by Kappy,Solvedanswer

    Kappy Kappy Oct 10, 2014 6:21 PM in response to Murphy3273
    Level 10 (271,291 points)
    Desktops
    Oct 10, 2014 6:21 PM in response to Murphy3273

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.

  • by Murphy3273,

    Murphy3273 Murphy3273 Oct 11, 2014 7:42 AM in response to Kappy
    Level 1 (3 points)
    Oct 11, 2014 7:42 AM in response to Kappy

    Thank you!!

  • by Kappy,

    Kappy Kappy Oct 11, 2014 9:32 AM in response to Murphy3273
    Level 10 (271,291 points)
    Desktops
    Oct 11, 2014 9:32 AM in response to Murphy3273

    Glad I could help!!