iTunes Error 8268

Question

Level 1

12 points

iTunes Error 8268

I'm getting this error message every single time I start iTunes. It's annoying now. I've tried a few things to try and fix it but no luck.

Anyone know how to fix this? Thank you!

"There were problems downloading some purchased items.

For more information on the items that could not be downloaded, click below.

There was a problem with “Breathe Me”. An unknown error occurred (8268).

Use the Check for Available Downloads command in the Store menu to download again later.

There was a problem with “Breathe Me”. An unknown error occurred (8268).

Use the Check for Available Downloads command in the Store menu to download again later."

MacBook Pro (13-inch Mid 2010), OS X Mavericks (10.9.5), 8 GB 1067 Mhz DDR3

Posted on Oct 10, 2014 3:56 PM

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Answer 1

bobby_d

Level 3

851 points

Oct 12, 2014 1:23 PM in response to yimmy

Hello yimmy,

After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes download issues:

iTunes: How to resume interrupted iTunes Store downloads

If your download was interrupted using your Mac or PC

Open iTunes.

Choose Store > Check for Available Downloads.

Type your account name and password if prompted.

Additional Information

If these steps didn't work for you, try the following steps to resolve issue.

Restart your iOS device or computer.

Check for updates for your Mac or PC and install any software updates. Also, update any security software you may have (anti-virus, anti-malware, firewall, and so on).

If using Wi-Fi for Internet access, try using a different Wi-Fi network when downloading. If you are connecting to a home network, try restarting your Wi-Fi router. Also, check for and install any firmware updates for your Wi-Fi router. (Refer to the manufacturer's website for your router to get information on updating its firmware.)

If you are using a Mac or PC, try using an Ethernet cable for wired Internet access instead of using Wi-Fi. If the issue is still unresolved and you're using iTunes for Windows, follow the steps to troubleshoot security software issues.

Thank you for contributing to Apple Support Communities.

Cheers,

BobbyD

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Answer 2

yimmy Author

Level 1

12 points

Oct 18, 2014 6:01 PM in response to bobby_d

Thank you for attempting to help.

This did not work, however--but again, thank you!

I contacted iTunes through email support and told them I was getting this error and they gave me a song credit.

I used this to purchase a new version of the song that was giving me the error.

I deleted the old track completely from my computer and cleared it from my "Purchased" section and downloaded a fresh version from the iTunes store.

Quick link to contacting iTunes support for those having this issue:

http://www.apple.com/support/itunes/contact/

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Answer 3

Oct 20, 2014 9:13 PM in response to yimmy

Interesting - I'm getting the same error with the same song.

Thanks for saving me a lot of troubleshooting time!

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Answer 4

Oct 24, 2014 8:59 AM in response to yimmy

Ran into this recently. Found it was a stuck download in the pipe coming from iTunes. Called the Technical Support and they were able to use their "tools" to clear the download and the error wen away and it finally would come back and say All Items have been Downloaded.

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Answer 5

messypup

Level 1

0 points

Nov 3, 2014 9:42 AM in response to tradewinds1964

This worked for me too. Tech support were good about it and online chat didn't take too long to connect.

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Answer 6

Nov 9, 2014 12:01 PM in response to yimmy

I had this exact problem and it turns out that it was an apple id issue. I have a separate iTunes id from iCloud. To solve, I went to https://appleid.apple.com/ and clicked on "Manage my apple id" and used my ITUNES ID, not my iCloud id. After resolving id issue, I quit iTunes and reloaded it. Issue disappeared. This also solved the issue of iTunes constantly asking for my password.

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