Barry Schwartz

Q: Plantronics voyager legend not pairing to iPhone 6

My iPhone 6 does not recognize my Plantronics Voyager Legend headset. It worked fine on my iPhone 5 with OS 8.02.  Any ideas how to connect the two?

MacBook Air (11-inch Mid 2013), OS X Mountain Lion (10.8.4)

Posted on Oct 10, 2014 6:09 PM

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Q: Plantronics voyager legend not pairing to iPhone 6

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  • Helpful answers

  • by gdgmacguy,Solvedanswer

    gdgmacguy gdgmacguy Oct 10, 2014 6:33 PM in response to Barry Schwartz
    Level 7 (20,639 points)
    Oct 10, 2014 6:33 PM in response to Barry Schwartz

    Works fine with mine.  Did you place the Voyager in discovery mode so that the phone can recognize it?

  • by Barry Schwartz,

    Barry Schwartz Barry Schwartz Oct 10, 2014 7:04 PM in response to gdgmacguy
    Level 1 (15 points)
    Oct 10, 2014 7:04 PM in response to gdgmacguy

    It wasn't obvious how to put in pairing mode.  Went Plantronics site how to:  turn on, put on and say "pair" or hold answer button in until prompt says "pairing".

    thanks for the pointer.

  • by Solutions man,

    Solutions man Solutions man Jan 29, 2015 6:11 AM in response to Barry Schwartz
    Level 1 (0 points)
    Jan 29, 2015 6:11 AM in response to Barry Schwartz

    Hi Barry...I've had a similar problem pairing two bluetooth headsets to my new iPhone 6 since upgrading from iPhone 5s. After mulling around with a number of solutions I discovered that the simplest and most effective was to turn off the headset. I then turned on bluetooth on my iPhone 6.  Next I  tried getting the iPhone 6 to discover the Jabra Easyvoice by turning it back on and held the call connect/End button on the side of the headset for several seconds until it appeared on the iPhone 6 bluetooth listing of devices discovered. I simply selected it on my iPhone and it reconnected. I then tried the same method on my Voyager Legend headset by switching it back on and holding the tiny connect button at the far end of the microphone boom arm for several seconds and hey presto it appears in the same window on my iPhone 6 and again I simple selected it. So, no need for buying new bluetooth headsets as you simple have to reconnect using the call connect buttons on any bluetooth headset. It should work every time but so ensure that any software/firmware updates if available on the respective model are completed prior to following the above steps.

  • by Cathyb9618,

    Cathyb9618 Cathyb9618 Jan 30, 2015 7:27 PM in response to Solutions man
    Level 1 (0 points)
    Jan 30, 2015 7:27 PM in response to Solutions man

    This worked for me:

    To Pair Voyager Legend to a Different Phone or Re-Pair to the Same Phone:

    1. Turn the headset on. Slide the power switch to the 'on' position showing green.
    2. Using voice commands. Tap the Voice button on your Voyager Legend and say “Pair mode,” or  Press and hold the Call button on your Voyager Legend until you hear “Pairing”
    3. Turn on your phone’s Bluetooth feature. While the Voyager Legends LEDs are flashing red/blue, activate Bluetooth on your phone and set it to search for new devices.
      • iPhone Settings > General > Bluetooth > On
      • Android™ Smartphones Settings > Wireless & Networks > Bluetooth: On > Scan for devices
      NOTE: Menus may vary by device
    4. Select Voyager Legend. Select “PLT_Legend" on your phone as a found device.  If your phone asks, enter four zeros (0000) for the passcode or simply accept the connection.
    5. Complete pairing process. Once successfully paired, LEDs on the Voyager Legend will stop flashing red/blue and you will hear “pairing successful.” from the headset.NOTE To enable caller name announcement, allow access to your contacts if your phone prompts you.Your phone should now be paired with the Plantronics Voyager Legend headset and ready for use.
  • by thatsapguy,

    thatsapguy thatsapguy Feb 6, 2015 2:21 PM in response to Cathyb9618
    Level 1 (0 points)
    Feb 6, 2015 2:21 PM in response to Cathyb9618

    Cathyb9618's solution worked for me.

  • by elrauli25,

    elrauli25 elrauli25 Apr 26, 2015 8:08 PM in response to Cathyb9618
    Level 1 (0 points)
    Apr 26, 2015 8:08 PM in response to Cathyb9618

    Cathyb9618,

    Very helpful, thanks. It worked for me.

  • by viji2584,

    viji2584 viji2584 Aug 27, 2015 10:39 AM in response to Solutions man
    Level 1 (0 points)
    Aug 27, 2015 10:39 AM in response to Solutions man

    This helped a lot thank you.

  • by bryan30152,

    bryan30152 bryan30152 Dec 4, 2015 8:53 AM in response to Cathyb9618
    Level 1 (0 points)
    Dec 4, 2015 8:53 AM in response to Cathyb9618

    Thank you SOOO much for this post!  I thought I was going crazy trying to get it to pair and then boom. 

  • by rgmcleod,

    rgmcleod rgmcleod Feb 27, 2016 4:42 PM in response to Cathyb9618
    Level 1 (0 points)
    Feb 27, 2016 4:42 PM in response to Cathyb9618

    Interesting, when I turn it on to see Green, it says POWER OFF

  • by StumbleSally,

    StumbleSally StumbleSally Jun 19, 2016 6:58 PM in response to Barry Schwartz
    Level 1 (4 points)
    Jun 19, 2016 6:58 PM in response to Barry Schwartz

    I had a similar issue with the Plantronics Voyager 520, which is a more basic model than the Legend. What finally worked for me with my iPhone 6S Plus was to

    1. Make sure my phone's Bluetooth was on and have the Bluetooth menu up
    2. Then turn on the Voyager 520 while continually depressing the power button until the lights on the side went from the one blue light to flashing red and blue and my iPhone's Bluetooth menu displayed "520Plantronics" under "Other Devices."
    3. I then tapped on "520Plantronics" on my Bluetooth's menu and typed in: 0000


    My headset was then re-paired to my phone.