Wesley Johnson

Q: MacBook Air 2013 suddenly cannot get internet with home Wi-Fi (all others good)

My MacBook Air (2013, 10.9.5, U.S. issue, currently in SE Asia) stopped connecting to the home wireless router via Wi-Fi.  Before Wednesday there were no problems. I shut off my computer Wednesday evening at home, did not take it anywhere else, turned it back on Wednesday night at home and there was no connection (still the same 3 days later).

 

Connection:

The signal is strong, full bars of strength as listed, password is correct.

I had been using it for roughly 6 weeks at this location with this computer and that router (router did not change)

Router had not been reset, turned off, damaged, etc. before the problem occurred.

Router is standard issue by internet company.

I updated to 10.9.5 probably 2 weeks before, no problems.

The other people have experienced no problems (MacBook Pro and iPad Mini).  My iPhone still connects to WiFi.

Other people have been using same router with same devices for 6 weeks also.

When I connect directly via Thunderbolt Bridge, I have internet.

I have connected the Air to Wi-Fi networks outside home without problems.

 

The Problem:

I am not connected to the internet at all.  No delays, no trying, only zero connection.  “Page not found because you are not connected to the internet,” etc.

When I connect to the Wi-Fi, I get a checkmark next to the Wi-Fi name, but the menu at the top has an exclamation point, with “Alert: No Internet Connection” in the same menu.  This happens after around 10 seconds of trying.

There are no default DNS servers when I click “advanced.”

Status: ON, Wi-Fi has self-assigned IP address and will not able to connect to the internet

 

Selections from Wireless Diagnostics Report:

# --- Check Connectivity

 

# --- Bluetooth

  Power State : Off

  Paired Devices : 0

 

# --- Wireless Environment

  2.4 GHz Networks : 3

  5 GHz Networks : 0

  Current Channel Networks : 1

  Recommended 2.4GHz Channels : [ 11 2 3 5 7 8 9 10 ] [ 1 6 4 ]

  Recommended 5GHz Channels : [ 36 40 44 48 149 153 157 161 ]

 

# --- Network Configuration

  Primary IPv4 Interface : None

  IPv4 Address : None

  IPv4 Router : None

  Primary IPv6 Interface : None

  IPv6 Address : None

  IPv6 Router : None

 

# --- Debug Log Entries

10/09/14 19:17:15.2910 SMTP port is blocked

 

# --- Environment Test Cases

10/09/14 19:17:18.6760 Adopted country code <X0> doesn’t match <WIFIWJ> / <MX>

 

# --- Environment Summary

10/09/14 19:17:22.1590 Conflicting Country Codes

 

# --- Configuration Summary

10/09/14 19:17:22.1630 Custom DNS Settings

10/09/14 19:17:22.1630 LAN Connectivity Failure

 

So, the thing I get is “conflicting country code”? I don’t understand how this is suddenly an issue after 6 weeks.

 

Network Diagnostics:

I choose DHCP (because the wireless is a WEP and only requires a password).  There is a cable box (also wireless) connected to the internet, and no other routers/etc.  As a result I get “Unable to connect to the Internet, Network Diagnostics cannot fix the current networking problem."  Network Settings is yellow, ISP failed (red) Internet failed (red), Server failed (red).  This happens with any combination of selections (yes or no, DHCP or not) in the network diagnostics.

 

Solutions tried:

Manually inputting IP, routers, and DNS listed of other computers/phone.  I get the green light “connected to the internet” in the Network Preference Pane, but still the exclamation point on the Wi-Fi symbol on the menu bar.

 

Putting in alternative DNS settings.

 

Fixing permissions, no difference.

 

Restarting, no difference.

 

Resetting router, no difference.

 

Trashing internet preferences as listed in several other threads, no difference.

 

Resetting PRAM, no difference.

 

Reinstalling OS X Mavericks.  Backing up computer and wiping it to reinstall entire computer, no difference.

—--

 

So, I don’t know what I can do.  There are no solution online that I can find that “resolves the country code conflict.”  I am in a different country than the computer’s issue, but so are the other people who use the router (and so is the phone).

 

I hope I was thorough enough to describe my problem.  Thank you ahead of time for any help.

MacBook Air, OS X Mavericks (10.9.5)

Posted on Oct 11, 2014 3:36 AM

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Q: MacBook Air 2013 suddenly cannot get internet with home Wi-Fi (all others good)

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Oct 11, 2014 3:41 AM in response to Wesley Johnson
    Level 10 (124,814 points)
    Apple Music
    Oct 11, 2014 3:41 AM in response to Wesley Johnson

    Hi ..

     

    Might be corrupted network preferences.

     

     

    Open the Finder. From the Finder menu bar click Go > Go to Folder

     

    Type or copy paste the following:

     

    /Library/Preferences/SystemConfiguration

     

    Click Go then move all the files in the SystemConfiguration folder to the Trash.


    Restart your Mac then see if you can access the internet.

     

    Your Mac will generate a new SystemConfiguration folder for you.


     

    If that doesn’t help, try here >  Wi-Fi: How to troubleshoot Wi-Fi connectivity

  • by Wesley Johnson,

    Wesley Johnson Wesley Johnson Oct 11, 2014 4:00 AM in response to Carolyn Samit
    Level 1 (65 points)
    Oct 11, 2014 4:00 AM in response to Carolyn Samit

    Thanks, but I have already tried all of that, even everything on the troubleshooting page that applies.

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Oct 11, 2014 6:42 AM in response to Wesley Johnson
    Level 10 (208,044 points)
    Applications
    Oct 11, 2014 6:42 AM in response to Wesley Johnson

    Each country regulates wireless networking differently. Wi-Fi devices are restricted to certain frequencies and power levels. The client devices try to find out where they are and configure themselves accordingly. Since a wireless access point (WAP) usually does not move across national boundaries, the Wi-Fi regulatory domain (country code) is set by querying the first one to respond when the client initializes itself. You don't have any direct control over it on the client. If your device is picking up the wrong country code, and is therefore locked out of using some Wi-Fi channels or operating at full power, the only lasting solution is to fix or remove the misconfigured WAP.

    To find out which WAP's are broadcasting a wrong country code, do as follows.

    Triple-click anywhere in the line below on this page to select it:

    /S*/*/P*/*/*/*/*/airport -s | open -ef

    Copy the selected text to the Clipboard by pressing the key combination command-C.

    Launch the built-in Terminal application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

    Paste into the Terminal window by pressing command-V.

    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign ($) to appear.

    A TextEdit window will open with the output of the command. The first line should look like this:

    SSID BSSID RSSI CHANNEL HT CC SECURITY (auth/unicast/group)

    Each line below that one represents a WAP within range. Compare the two-letter code in the column headed "CC" with the ISO code for your country. The code "X0" means that the country couldn't be determined. If a WAP with a wrong code is not under your control, try restarting the computer as close as possible to your own router.

  • by Wesley Johnson,

    Wesley Johnson Wesley Johnson Oct 12, 2014 3:18 AM in response to Linc Davis
    Level 1 (65 points)
    Oct 12, 2014 3:18 AM in response to Linc Davis

    Thanks for the suggestion Linc, here's what happened:

     

    The result is: fc:b0:c4:a0:3f:94 -40  4       N  MX WEP

     

    The country code (for some reason) says Mexico.  I'm in SE Asia, and the modem was issued here, so I don't understand that.  Resetting the modem does not change that at all.

     

    Restarting the computer near the modem did not make any difference either.

     

    What baffles me is the fact the the other two people who use the router use a MacBook Pro and an iPad Mini (along with my iPhone), and none of those have trouble connecting.  And suddenly, after 6 weeks of using it, my MacBook Air stops connecting.  And this still happened even after I wiped the computer completely and started over.

     

    Here are the details from the System Profiler (it says my Country Code is 0X, and the router is 0X, so I don't know):

     

      Card Type: AirPort Extreme  (0x14E4, 0xE9)

      Firmware Version: Broadcom BCM43xx 1.0 (5.106.98.100.22)

      MAC Address: 00:88:65:3c:42:88

      Locale: FCC

      Country Code: X0

      Supported PHY Modes: 802.11 a/b/g/n

      Supported Channels: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 36, 40, 44, 48, 52, 56, 60, 64, 100, 104, 108, 112, 116, 120, 124, 128, 132, 136, 140, 149, 153, 157, 161, 165

      Wake On Wireless: Supported

      AirDrop: Supported

      Status: Connected

      Current Network Information:

    WIFIWJ:

      PHY Mode: 802.11g

      BSSID: fc:b0:c4:a0:3f:94

      Channel: 4

      Country Code: X0

      Network Type: Infrastructure

      Security: WEP

      Signal / Noise: -50 dBm / -80 dBm

      Transmit Rate: 54

  • by Linc Davis,Helpful

    Linc Davis Linc Davis Oct 12, 2014 7:37 AM in response to Wesley Johnson
    Level 10 (208,044 points)
    Applications
    Oct 12, 2014 7:37 AM in response to Wesley Johnson

    When you ran the shell command, were any other stations shown? Does the other Mac show the country code (MX) broadcast by the router in System Information?

  • by Wesley Johnson,

    Wesley Johnson Wesley Johnson Oct 13, 2014 5:32 AM in response to Linc Davis
    Level 1 (65 points)
    Oct 13, 2014 5:32 AM in response to Linc Davis

    Again, thanks for hanging with me--

     

    Here was the full results:

     

    BSSID             RSSI CHANNEL HT CC SECURITY (auth/unicast/group)

    94:fb:b2:50:39:3e -80  2       N  -- WEP

    fc:b0:c4:a0:40:14 -85  2       N  MX WEP

    bc:96:80:02:0e:c6 -80  6       N  -- WEP

    fc:b0:c4:5b:a1:fc -85  4       N  MX WEP

    fc:8b:97:10:e1:17 -78  11      N  -- WPA(PSK/AES,TKIP/TKIP) WPA2(PSK/AES,TKIP/TKIP)

    fc:b0:c4:a0:3f:94 -38  4       N  MX WEP [THIS ONE IS MINE]

     

    The others say "MX" so I guess that's not the issue. I don't know if the 2 things on "Channel 4" are a problem.

     

    When looking at the MacBook Pro's system profile, both his Airport Card and the modem say it's X1, not MX or X0. I don't know how significant that is.  I think he's using Snow Leopard or Lion.

     

    One of the snags hit is this person had never accessed his modem so he doesn't remember the password issued by the company in case it's a modem problem....

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Oct 13, 2014 6:52 AM in response to Wesley Johnson
    Level 10 (208,044 points)
    Applications
    Oct 13, 2014 6:52 AM in response to Wesley Johnson

    The router is misconfigured. Not only the country code is wrong, but also the security setting. It should be "WPA 2 Personal," not WEP, which is useless. Those settings can only be changed on the router, not on the clients. I can't give you specific instructions, because all routers are different. If you don't know the password, you'll have to reset the router to its default state and set it up as new. Be sure to change the password after doing that.

  • by Wesley Johnson,

    Wesley Johnson Wesley Johnson Oct 13, 2014 10:00 AM in response to Linc Davis
    Level 1 (65 points)
    Oct 13, 2014 10:00 AM in response to Linc Davis

    Resetting the router fixed the problem.  Resetting the router was another endeavour in itself, but that was it.  So, thank you very much!