Bent Iphone

Take it back to the store, tell them that nothing happened to it.

I have the same problem. I assured the rep and the manager at the Apple store that I did nothing to cause the bend. In fact, I have had the phone less than 2 months and it is rarely used.

I am furious whereas the store manager said that I could have "dropped it, slammed it in the car door or even run over the phone in my car". What kind of Customer Service is this coming from the manager?!!!

I am disappointed in the product and service from Apple! I even called to speak with someone that said that they could not override the decision of the manager.

I then searched the internet and found that others had the same issue (See Link below). There are several YouTube Videos from others that have the same problem. I expected so much more from Apple!

http://www.theverge.com/2014/11/7/7173451/my-name-is-dan-and-i-had-a-bent-iphone #

Something had to happen to the phone to cause it to bend--phones do not bend themselves. Your front pocket is probably a warm area subject to pressure when you move. Apple is not responsible for accidental damage.

A phone bending as a result of being placed in your front pocket is not accidental damage. That is a defective product.

A phone should not be "bendable" and if it is, it should be disclosed.

That is poor design, workmanship and quality.

At least 70 pounds of pressure is required to begin to deform the phone. Consumer reports proved that.

Everything is bendable given enough force.

shonpatillo wrote:

A phone bending as a result of being placed in your front pocket is not accidental damage. That is a defective product.

A phone should not be "bendable" and if it is, it should be disclosed.

That is poor design, workmanship and quality.

Perhaps you never read this...

http://www.consumerreports.org/cro/news/2014/09/consumer-reports-tests-iphone-6- bendgate/index.htm

"I am furious whereas the store manager said that I could have "dropped it, slammed it in the car door or even run over the phone in my car". What kind of Customer Service is this coming from the manager?!!!"

So, Apple should assume that no damaged phones have been dropped, slammed in a car door or run over? All damages are due to product deficiencies? Apple would soon be out of business and those of us who don't have a damaged phone would be out of luck.

George

Like any warranty on any product, damage is not covered.

Keeping the phone in your front pocket likely damaged it. It is thin and keeping it in your front pocket puts a lot of pressure on the device.

It is unfortunate that you have damaged your iPhone, but it is not Apples responsibility. You could buy and out of warranty replacement for less than the price of a new one.

Warranties cover manufacturing defects, not accidental damage. It's a simple concept.

Would you expect the maker of your car to give you a free replacement should you total it? I doubt it. This is no different.

Maybe the front pocket is not the best place. But, I have had 3 different iPhones including the larger, thinner iPhone 6 fore several years. I almost always keep it in my front pants pocket and have never had a problem.

George