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I'm moving from an iPhone 4 to a 4S using a restore. All went OK but iTunes will not recognise the 4S as anything other than a new iPhone. Each time I get the option to treat it as a new iPhone or restore from a backup. I've done the restore (several times) and I've switched off the PC and the phone.
😟
iPhone 4S, iOS 8, Windows 8 (not in the list)
Hello DaveMarson,
After reviewing your post, I have located an article that can help with backing up and restoring. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
Back up and restore your iOS device with iCloud or iTunes
Restore from a backup
If you have a new iOS device, or if you need to restore your device to resolve an issue, use these steps:
Connect your iOS device to the computer that has your backup.
Install the latest version of iTunes.
Choose File > Devices > Restore from Back up.If you're using iTunes 10.7 or earlier, right-click the device and choose Restore from Backup. iTunes and iOS don't support installing backups of later versions of iOS onto devices that are using earlier versions of iOS.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD
Nope. Sorry that is exactly NOT my problem.
I have a backup. I have already restored it onto the new phone. iTunes refuses to acknowledge the fact that a restore has happened and treats the phone as new.
THAT's my problem, but thanks for getting back to me.
iPhone 4S restore issue
