cxatter
Level 1 (1 points)

Q: Asking for id iphone 6

hi,

each morning on on start up on my iPhone 6  i place my finger print no problem it asks for my passcode no problem however now each day I am also asked for my Apple id password.

 

I Have signed out of all cloud message and FaceTime. Restarted then signed in but it still asks for my Apple id.   I have now reset my iPhone back to factory signed in and reinstalled all music and apps but still it asks me for my id password.

 

HAs has anyone else had this or have any suggestions ?

 

THanks.

Posted on Oct 11, 2014 1:58 PM

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cxatter

Q: Asking for id iphone 6

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  • Helpful answers

  • by wegras,

    wegras wegras Oct 11, 2014 2:14 PM in response to cxatter
    Level 6 (15,194 points)
    Wireless
    Oct 11, 2014 2:14 PM in response to cxatter

    Using Touch ID on iPhone  

     

    Start here

  • by cxatter,

    cxatter cxatter Oct 11, 2014 2:27 PM in response to wegras
    Level 1 (1 points)
    Oct 11, 2014 2:27 PM in response to wegras

    MAny thanks for this but it's not Touch ID that's an issue. When you start your phone in the morning you use Touch ID and it then asks for a pass code. 4 digits. No problems.  But I am now getting asked for my Apple id after both these things before I can use my phone. I have had iphone 4, 4s 5s and now 6 this is the 1st time I have been asked for my Apple id every morning on boot up.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Oct 11, 2014 2:28 PM in response to cxatter
    Level 8 (38,305 points)
    Mac OS X
    Oct 11, 2014 2:28 PM in response to cxatter

    Do you answer with the ID and passcode? If you don't it will keep asking.

  • by cxatter,

    cxatter cxatter Oct 11, 2014 2:30 PM in response to Lawrence Finch
    Level 1 (1 points)
    Oct 11, 2014 2:30 PM in response to Lawrence Finch

    Yep. The message box has my email address already filled in. I just add my Apple id password.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Oct 11, 2014 2:31 PM in response to cxatter
    Level 8 (38,305 points)
    Mac OS X
    Oct 11, 2014 2:31 PM in response to cxatter

    That certainly isn't normal. Try signing out of iCloud (Settings/iCloud), then sign back in.

  • by cxatter,

    cxatter cxatter Oct 11, 2014 2:34 PM in response to Lawrence Finch
    Level 1 (1 points)
    Oct 11, 2014 2:34 PM in response to Lawrence Finch

    As per my original post

    1 signed out of all cloud face time and I message

    2 rebooted and signed in still an issue

    3 full restore problem remains

  • by Ralph9430,

    Ralph9430 Ralph9430 Oct 11, 2014 2:39 PM in response to cxatter
    Level 6 (18,243 points)
    Apple Watch
    Oct 11, 2014 2:39 PM in response to cxatter

    When you say, "each morning on start up," are you saying that you had powered off the phone the night before? Anytime the phone is either powered off then powered back on or is reset you will have to enter the 4 digit passcode that first time you unlock the phone. Also the first time you need your Apple ID for something, like the download or purchase of an app, you will have to enter your Apple ID password instead of using Touch ID. I leave my phone on all night with the screen off and when I unlock it in the morning the Touch ID will work.

  • by cxatter,

    cxatter cxatter Oct 11, 2014 2:48 PM in response to Ralph9430
    Level 1 (1 points)
    Oct 11, 2014 2:48 PM in response to Ralph9430

    Yes I turn my phone off overnight. I understand that I need my 4 digit passcode on start up however before I do anything else with my phone the very second I have entered my 4 digit code I am asked then for my Apple id password. So I don't get as far as doing anything else before I do these 3 steps each morning. One all 3 steps have been completed I can then use my phone as normal.