fergyr
Level 1 (0 points)

Q: iPhone 6 Photos Tinted a Washed-Out Blue Color

I have an iPhone 6 (64Gb) running iOS 8.0.2.  All of the pictures I take with it have a washed-out blue tinge to them and so look terrible.  Here are some additional facts:

 

* I have tried turning HDR on and off, and this does not seem to make a difference.

 

* I have tried adjusting the exposure on the camera screen itself and can make a difference in the brightness, but not the bluish tint.

 

* I can help the photos a little bit after the fact by using the iOS Photos editing features, but:  1. I cannot make them look like they should, and 2.  I thought the camera on the iPhone 6 was supposed to produce superior photos with no adjustments.

 

* I have taken several photos with both my iPhone 6 and my old iPhone 4s (also running iOS 8.0.2) at the same time and of the same scene, and the color looks MUCH better on the photos take with my old iPhone 4s.

 

I am looking for help or suggestions.  Is there something that I am doing wrong?  Is this most likely a hardware problem with the camera itself (i.e., should I take this back to the Verizon store and get a replacement?)  Or is it more likely a software issue?  Is anyone else experiencing something similar?

 

Any help is appreciated.

iPhone 6, iOS 8

Posted on Oct 11, 2014 2:50 PM

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fergyr

Q: iPhone 6 Photos Tinted a Washed-Out Blue Color

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  • by Brett L,Helpful

    Brett L Brett L Oct 13, 2014 1:42 PM in response to fergyr
    Community Specialists
    Oct 13, 2014 1:42 PM in response to fergyr

    Hi fergyr,

     

    If you are having an issue with your iPhone camera giving poor image quality such as tinting, I would suggest that you troubleshoot using the steps in this article -

     

    iPhone: Hardware troubleshooting

     

    Specifically -

    Camera isn't functioning or has undesired image quality

    1. If the screen shows a closed lens or black image, force quit the Camera app.
    2. If you do not see the Camera app on the Home screen, try searching for it in Spotlight. If the camera does not show up in the search, check to make sure that Restrictions are not turned on by tappingSettings > General > Restrictions.
    3. Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
    4. Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
    5. Try turning iPhone off and then back on.
    6. Tap to focus the camera on the subject. The image may pulse or briefly go in and out of focus as it adjusts.
    7. Try to remain steady while focusing:
      • Still images: Remain steady while taking the picture. If you move too far in any direction, the camera automatically refocuses to the center.
        Note: If you take a picture with iPhone turned sideways, it is automatically saved in landscape orientation.
      • Video: Adjust focus before you begin recording. You can also tap to readjust focus while recording. Exiting the Camera application while recording will stop recording and will save the video to the Camera Roll.
        Note: Video-recording features are not available on original iPhone or iPhone 3G.
    8. If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.

    And -

    Issue not resolved

    My issue is still not resolved. What do I do next?

    Contact Apple Support.

    Thanks for using Apple Support Communities.

     

    Best,

     

    Brett L

  • by abstruse88,

    abstruse88 abstruse88 Nov 14, 2014 6:20 AM in response to fergyr
    Level 1 (0 points)
    Nov 14, 2014 6:20 AM in response to fergyr

    All those trouble shooting tips will not help if there is bad software.... Check out the thread we have going here with links to reviews about the horrible software issues Re: iPhone 6 poor picture quality apple

    claims ms ineas the only one who has ever complained or called about it so I am amassing enough people to send them. It's been an issue with every iPhone 6 or 6plus I have seen

  • by AKRBTN,

    AKRBTN AKRBTN Nov 14, 2014 7:08 AM in response to abstruse88
    Level 4 (1,627 points)
    iPhone
    Nov 14, 2014 7:08 AM in response to abstruse88

    You haven't seen mine.  Photo quality's great.  If yours isn't, why don't you take it back to the shop?

  • by abstruse88,

    abstruse88 abstruse88 Nov 14, 2014 10:40 AM in response to AKRBTN
    Level 1 (0 points)
    Nov 14, 2014 10:40 AM in response to AKRBTN

    can you post a pic of your image quality both zoomed and not zoomed in? EVERY phone.. even the ones on display at the apple store do not show anything different. after contacting apple they did not suggest I go in to get the phone replaced.... suggesting this is a software issue and not hardware.

  • by Mylesph1,

    Mylesph1 Mylesph1 Jun 14, 2015 10:27 AM in response to abstruse88
    Level 1 (0 points)
    Jun 14, 2015 10:27 AM in response to abstruse88

    I'm chiming in here because my 64g iPhone 6 running iOS 8.3 has the same blue tint washout issue - but only on regular photos. If I use panorama or shoot a video, the results are perfectly fine. I can try all three options back to back standing in the same place, and the standard photos are badly washed out compared to video or pano.

    So I firmly believe there's some kind of iOS processing issue. it seems to be at its worst on bright sunny days, other than that I can't pinpoint a common reason.

  • by ctfarley,

    ctfarley ctfarley Jul 14, 2015 8:54 PM in response to fergyr
    Level 1 (0 points)
    Jul 14, 2015 8:54 PM in response to fergyr

    MY iPhone 6 photos have just started to wash out With the blue tint. Videos work great. Why hasn't Apple responded to this issue. All of their answers don't work. Do I need to get a new phone?  Apple please respond.

  • by AmishCake,

    AmishCake AmishCake Jul 15, 2015 8:46 AM in response to ctfarley
    Level 6 (9,402 points)
    Jul 15, 2015 8:46 AM in response to ctfarley

    Apple doesn't respond directly to this user-to-user technical support forum. This information was provided to you in the Terms of Use you signed when you first signed up here. If you want to contact Apple, use the Contact Us links at the bottom of every page.

  • by Atuzzi Creative,

    Atuzzi Creative Atuzzi Creative Jul 25, 2015 11:20 AM in response to fergyr
    Level 1 (0 points)
    Jul 25, 2015 11:20 AM in response to fergyr

    My iPhone 6 just started having the bluish tint to the regular camera images but square, video and pano are fine. In fact I noticed the colors getting drab on the photo setting compared to square first, now this.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jul 25, 2015 11:23 AM in response to Atuzzi Creative
    Level 8 (38,305 points)
    Mac OS X
    Jul 25, 2015 11:23 AM in response to Atuzzi Creative

    In the camera app tap the 3 overlapping circles at the bottom right, then select the "None" filter.

  • by Alfred DeRose,

    Alfred DeRose Alfred DeRose Jul 25, 2015 11:33 AM in response to Lawrence Finch
    Level 5 (7,169 points)
    Mac OS X
    Jul 25, 2015 11:33 AM in response to Lawrence Finch

    I was just going to suggest that Lawrence. Two friends did exactly what we're implying - they accidentally turned on a filter and both complained of poor, color-tinted photos.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Jul 25, 2015 11:36 AM in response to Alfred DeRose
    Level 8 (38,305 points)
    Mac OS X
    Jul 25, 2015 11:36 AM in response to Alfred DeRose

    GMTA

  • by Rolf Howarth,

    Rolf Howarth Rolf Howarth Jul 25, 2015 2:23 PM in response to Lawrence Finch
    Level 1 (5 points)
    Jul 25, 2015 2:23 PM in response to Lawrence Finch

    Me too. What an insane stupid feature to put on a camera application. You fumble to get your phone out of your pocket or trying to quickly take an action shot and end up in a stupid filter screen by mistake, then there's an 8 in 9 chance that you select a setting that means the rest of the photos you take for the next week or two until you next download them to your computer are completely ruined. Nice one Apple, thanks a bunch.

  • by Alfred DeRose,

    Alfred DeRose Alfred DeRose Jul 25, 2015 2:26 PM in response to Rolf Howarth
    Level 5 (7,169 points)
    Mac OS X
    Jul 25, 2015 2:26 PM in response to Rolf Howarth

    First, I don't think it's an insane feature. Many people use it happily. More importantly, I hope that you know that your pictures are not ruined. You can remove the filter after the fact.

  • by Rolf Howarth,

    Rolf Howarth Rolf Howarth Jul 25, 2015 2:30 PM in response to Rolf Howarth
    Level 1 (5 points)
    Jul 25, 2015 2:30 PM in response to Rolf Howarth

    Update: Ok, it seems you can undo the filter by editing the pictures in the Photos app. It's a pain to have to go through them one by one but at least you can fix them, so that's something.

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