Q: Touch ID is not appearing

Hi there. My iPhone 5S does not show the Touch ID & Passcode under settings. Only Passcode, which has always been there. iTunes is up to date and using IOS 8.0.2. Very frustrating! Any ideas or fixes?

iPhone 5s, iOS 8, iOS 8.0.1

Posted on Oct 11, 2014 5:32 PM

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Q: Touch ID is not appearing

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by jason269,

jason269 Oct 13, 2014 2:44 PM in response to rmjohn99
Community Specialists

Oct 13, 2014 2:44 PM in response to rmjohn99

Hi, rmjohn99.

Thank you for visiting Apple Support Communities.

Here is an article that I would recommend taking a look at for this issue.

iPhone 5s: Using Touch ID
http://support.apple.com/kb/HT5883

Cheers,

Jason H.
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by rmjohn99,

rmjohn99 Oct 13, 2014 3:00 PM in response to jason269
Level 1 (0 points)

Oct 13, 2014 3:00 PM in response to jason269

TThanks Jason. That doesn't help my issue. Touch ID doesn't even show up as it should. Only Passcode. So what your referring me to Isnt what fixes this for me.

ANyone else?
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by tonefox,

tonefox Oct 13, 2014 3:11 PM in response to rmjohn99
Level 6 (9,298 points)

Oct 13, 2014 3:11 PM in response to rmjohn99

Forgive me: are you absolutely sure it is a 5S, and not a 5? Look up the model number under Settings > General > About and google it.
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Q: Touch ID is not appearing

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by jason269,

by rmjohn99,

by tonefox,

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