Am I being hacked? Screenleap is on my computer. I never installed it.

This is an old thread, and Linc no longer participates in these forums.

Suggest you create a new thread using the "Post" button at the top of the page. Also make sure you are in the forum associated with your operating system version.

In your new post please describe the problem you are trying to solve.

Also in your new post

Please post the EtreCheck output as a "Reply" to this thread

<https://discussions.apple.com/docs/DOC-6174> or <https://etrecheck.com>

Use the EtreCheck "Share" button to "Copy to clipboard" (See the image below)

If, AND ONLY IF, you get the error:

"The message contains invalid characters"

then try posting to PasteBin.com, and give us a PasteBin URL link.

<http://pastebin.com/>

.

EtreCheck is a tool that helps Apple Support Community volunteers debug problems without any access to the troubled computers. Debugging problems can be a difficult task even when the machine is in front of you. Attempting it via a discussion forum is extremely difficult. EtreCheck is a great help that regards.

Paste Test - Pastebin.com

Start time: 00:18:47 09/06/17

Model Identifier: MacBookPro14,2

System Version: macOS 10.12.6 (16G29)

Kernel Version: Darwin 16.7.0

System Integrity Protection: Enabled

Time since boot: 43 minutes

USB

G-DRIVE mobile USB-C (HGST)

FileVault: On

Memory: kernel_task (UID 0) is using 1294 MB

kexts

com.avast.PacketForwarder (2.1) UUID

com.avast.FileShield (3.0.0) UUID

Daemons

com.avast.secureline.update

com.avast.uninstall

com.BlueStacks.AppPlayer.bstservice_helper

com.mysql.mysqld

com.avast.daemon

com.malwarebytes.HelperTool

com.avast.update

com.avast.secureline.uninstall

com.avast.proxy

com.microsoft.office.licensing.helper

com.google.keystone.daemon

com.oracle.java.Helper-Tool

com.avast.service

com.avast.fileshield

com.avast.account

com.adobe.SwitchBoard

com.adobe.fpsaud

com.avast.secureline.service

org.macosforge.xquartz.privileged_startx

com.avast.secureline.init

com.avast.secureline.burger

com.teamviewer.Helper

com.avast.init

Agents

6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper

com.avast.home.userinit

com.avast.userinit

com.skype.skype.shareagent

com.avast.helper

com.avast.secureline.userinit

com.adobe.ARM.UUID

com.google.keystone.system.agent

com.BlueStacks.AppPlayer.Service

org.macosforge.xquartz.startx

com.avast.secureline.home.userinit

com.oracle.java.Java-Updater

com.avast.update-agent

com.BlueStacks.AppPlayer.UninstallWatcher

com.citrixonline.GoToMeeting.G2MUpdate

homebrew.mxcl.postgresql

com.spotify.webhelper

com.apple.iBooksX.CacheDelete

com.avast.secureline.update-agent

com.BlueStacks.AppPlayer.Updater

launchd

/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

- com.adobe.AAM.Startup-1.0

/Library/LaunchAgents/com.avast.secureline.update-agent.plist

- com.avast.secureline.update-agent

/Library/LaunchAgents/com.avast.secureline.userinit.plist

- com.avast.secureline.userinit

/Library/LaunchAgents/com.avast.update-agent.plist

- com.avast.update-agent

/Library/LaunchAgents/com.avast.userinit.plist

- com.avast.userinit

/Library/LaunchAgents/com.google.keystone.agent.plist

- com.google.keystone.system.agent

/Library/LaunchAgents/com.oracle.java.Java-Updater.plist

- com.oracle.java.Java-Updater

/Library/LaunchAgents/com.teamviewer.teamviewer.plist

- com.teamviewer.teamviewer

/Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist

- com.teamviewer.desktop

/Library/LaunchAgents/org.macosforge.xquartz.startx.plist

- org.macosforge.xquartz.startx

/Library/LaunchDaemons/com.adobe.fpsaud.plist

- com.adobe.fpsaud

/Library/LaunchDaemons/com.adobe.SwitchBoard.plist

- com.adobe.SwitchBoard

/Library/LaunchDaemons/com.avast.init.plist

- com.avast.init

/Library/LaunchDaemons/com.avast.secureline.init.plist

- com.avast.secureline.init

/Library/LaunchDaemons/com.avast.secureline.uninstall.plist

- com.avast.secureline.uninstall

/Library/LaunchDaemons/com.avast.secureline.update.plist

- com.avast.secureline.update

/Library/LaunchDaemons/com.avast.uninstall.plist

- com.avast.uninstall

/Library/LaunchDaemons/com.avast.update.plist

- com.avast.update

/Library/LaunchDaemons/com.BlueStacks.AppPlayer.bstservice_helper.plist

- com.BlueStacks.AppPlayer.bstservice_helper

/Library/LaunchDaemons/com.google.keystone.daemon.plist

- com.google.keystone.daemon

/Library/LaunchDaemons/com.malwarebytes.HelperTool.plist

- com.malwarebytes.HelperTool

/Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

- com.microsoft.office.licensing.helper

/Library/LaunchDaemons/com.mysql.mysql.plist

- com.mysql.mysqld

/Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

- com.oracle.java.Helper-Tool

/Library/LaunchDaemons/com.teamviewer.Helper.plist

- com.teamviewer.Helper

/Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist

- com.teamviewer.service

/Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist

- org.macosforge.xquartz.privileged_startx

Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

- com.adobe.AAM.Scheduler-1.0

Library/LaunchAgents/com.adobe.ARM.UUID.plist

- com.adobe.ARM.UUID

Library/LaunchAgents/com.avast.home.userinit.plist

- com.avast.home.userinit

Library/LaunchAgents/com.avast.secureline.home.userinit.plist

- com.avast.secureline.home.userinit

Library/LaunchAgents/com.BlueStacks.AppPlayer.Service.plist

- com.BlueStacks.AppPlayer.Service

Library/LaunchAgents/com.BlueStacks.AppPlayer.UninstallWatcher.plist

- com.BlueStacks.AppPlayer.UninstallWatcher

Library/LaunchAgents/com.BlueStacks.AppPlayer.Updater.plist

- com.BlueStacks.AppPlayer.Updater

Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist

- com.citrixonline.GoToMeeting.G2MUpdate

Library/LaunchAgents/com.skype.skype.shareagent.plist

- com.skype.skype.shareagent

Library/LaunchAgents/com.spotify.webhelper.plist

- com.spotify.webhelper

Library/LaunchAgents/homebrew.mxcl.postgresql.plist

- homebrew.mxcl.postgresql

Bundles

/System/Library/Extensions/BJUSBLoad.kext

- jp.co.canon.bj.print.BJUSBLoad

/System/Library/Extensions/BJUSBMP.kext

- jp.co.canon.bj.kext.BJUSBMP

/System/Library/Extensions/JMicronATA.kext

- com.jmicron.JMicronATA

/System/Library/Extensions/Soundflower.kext

- com.Cycling74.driver.Soundflower

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

- net.telestream.wmv.import

/Library/Extensions/hp_io_enabler_compound.kext

- com.hp.kext.io.enabler.compound

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

- com.adobe.acrobat.pdfviewer

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

- com.adobe.acrobat.pdfviewerNPAPI

/Library/Internet Plug-Ins/disabled/JavaAppletPlugin.plugin

- com.oracle.java.JavaAppletPlugin

/Library/Internet Plug-Ins/Flash Player.plugin

- N/A

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

- net.telestream.wmv.plugin

/Library/Internet Plug-Ins/googletalkbrowserplugin.plugin

- com.google.googletalkbrowserplugin

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

- com.oracle.java.JavaAppletPlugin

/Library/Internet Plug-Ins/o1dbrowserplugin.plugin

- com.google.o1dbrowserplugin

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

- com.microsoft.sharepoint.browserplugin

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

- com.microsoft.sharepoint.webkitplugin

/Library/Internet Plug-Ins/Silverlight.plugin

- com.microsoft.SilverlightPlugin

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/Flip4Mac WMV.prefPane

- net.telestream.wmv.prefpane

/Library/PreferencePanes/JavaControlPanel.prefPane

- com.oracle.java.JavaControlPanel

/Library/PreferencePanes/PrintOptionPane.prefPane

- com.kyocera.PrintOptionPane

/Library/QuickTime/Flip4Mac WMV Advanced.component

- net.telestream.wmv.advanced

/Library/QuickTime/Flip4Mac WMV Export.component

- net.telestream.wmv.export

/Library/QuickTime/Flip4Mac WMV Import.component

- net.telestream.wmv.import

/Library/ScriptingAdditions/Adobe Unit Types.osax

- N/A

/Library/Security/SecurityAgentPlugins/TeamViewerAuthPlugin.bundle

- com.teamviewer.AuthorizationPlugin

/Library/Widgets/PCWidget.wdgt

- biz.papercut.pcng.widget

Library/Address Book Plug-Ins/SkypeABCaller.bundle

- com.skype.SkypeABCaller

Library/Address Book Plug-Ins/SkypeABChatter.bundle

- com.skype.SkypeABChatter

Library/Address Book Plug-Ins/SkypeABDialer.bundle

- com.skype.skypeabdialer

Library/Address Book Plug-Ins/SkypeABSMS.bundle

- com.skype.skypeabsms

Library/Internet Plug-Ins/bjninstallpluginx64_2.100.95.8.plugin

- com.bjninstallpluginLib.bjninstallpluginx64

Library/Internet Plug-Ins/bjnpluginx64_2.100.95.8.plugin

- com.bjnpluginLib.bjnpluginx64

Library/Internet Plug-Ins/CitrixOnlineWebDeploymentPlugin.plugin

- com.citrixonline.mac.WebDeploymentPlugin

Library/Internet Plug-Ins/OctoshapeWeb.plugin

- com.octoshape.browserplugin

Library/Internet Plug-Ins/WebEx64.plugin

- com.cisco_webex.plugin.gpc64

Apps

/Applications/Google Drive.app

Contents of /etc/hosts

127.0.0.1 localhost

255.255.255.255 broadcasthost

::1 localhost

Contents of /etc/pf.conf

scrub-anchor "com.apple/*"

nat-anchor "com.apple/*"

rdr-anchor "com.apple/*"

dummynet-anchor "com.apple/*"

anchor "com.apple/*"

load anchor "com.apple" from "/etc/pf.anchors/com.apple"

Contents of /etc/syslog.conf

install.* @127.0.0.1:32376

Contents of /etc/pam.d/authorization

auth optional pam_krb5.so use_first_pass use_kcminit

auth optional pam_ntlm.so use_first_pass

auth required pam_opendirectory.so use_first_pass nullok

account required pam_opendirectory.so

Contents of /etc/pam.d/authorization_aks

auth required pam_aks.so

account required pam_opendirectory.so

Contents of /etc/pam.d/authorization_ctk

auth required pam_smartcard.so use_first_pass pkinit

account required pam_opendirectory.so

Contents of /etc/pam.d/authorization_la

auth required pam_localauthentication.so

auth required pam_aks.so

account required pam_opendirectory.so

Contents of /etc/pam.d/checkpw

auth required pam_opendirectory.so use_first_pass nullok

account required pam_opendirectory.so no_check_home no_check_shell

Contents of /etc/pam.d/chkpasswd

auth required pam_opendirectory.so

account required pam_opendirectory.so

password required pam_permit.so

session required pam_permit.so

Contents of /etc/pam.d/cups

auth required pam_opendirectory.so

account required pam_permit.so

password required pam_deny.so

session required pam_permit.so

Contents of /etc/pam.d/ftpd

auth required pam_opendirectory.so

account required pam_permit.so

password required pam_deny.so

session required pam_permit.so

Contents of /etc/pam.d/login

auth optional pam_krb5.so use_kcminit

auth optional pam_ntlm.so try_first_pass

auth optional pam_mount.so try_first_pass

auth required pam_opendirectory.so try_first_pass

account required pam_nologin.so

account required pam_opendirectory.so

password required pam_opendirectory.so

session required pam_launchd.so

session required pam_uwtmp.so

session optional pam_mount.so

Contents of /etc/pam.d/login.term

account required pam_nologin.so

account required pam_opendirectory.so

session required pam_uwtmp.so

Contents of /etc/pam.d/other

auth required pam_deny.so

account required pam_deny.so

password required pam_deny.so

session required pam_deny.so

Contents of /etc/pam.d/passwd

auth required pam_permit.so

account required pam_opendirectory.so

password required pam_opendirectory.so

session required pam_permit.so

Contents of /etc/pam.d/screensaver

auth optional pam_krb5.so use_first_pass use_kcminit

auth required pam_opendirectory.so use_first_pass nullok

account required pam_opendirectory.so

account sufficient pam_self.so

account required pam_group.so no_warn group=admin,wheel fail_safe

account required pam_group.so no_warn deny group=admin,wheel ruser fail_safe

Contents of /etc/pam.d/screensaver_aks

auth required pam_aks.so

account required pam_opendirectory.so

account sufficient pam_self.so

account required pam_group.so no_warn group=admin,wheel fail_safe

account required pam_group.so no_warn deny group=admin,wheel ruser fail_safe

Contents of /etc/pam.d/screensaver_ctk

auth required pam_smartcard.so use_first_pass

account required pam_opendirectory.so

account sufficient pam_self.so

account required pam_group.so no_warn group=admin,wheel fail_safe

account required pam_group.so no_warn deny group=admin,wheel ruser fail_safe

Contents of /etc/pam.d/screensaver_la

auth required pam_localauthentication.so

auth required pam_aks.so

account required pam_opendirectory.so

account sufficient pam_self.so

account required pam_group.so no_warn group=admin,wheel fail_safe

account required pam_group.so no_warn deny group=admin,wheel ruser fail_safe

Contents of /etc/pam.d/smbd

account required pam_sacl.so sacl_service=smb allow_trustacct

session required pam_permit.so

Contents of /etc/pam.d/sshd

auth optional pam_krb5.so use_kcminit

auth optional pam_ntlm.so try_first_pass

auth optional pam_mount.so try_first_pass

auth required pam_opendirectory.so try_first_pass

account required pam_nologin.so

account required pam_sacl.so sacl_service=ssh

account required pam_opendirectory.so

password required pam_opendirectory.so

session required pam_launchd.so

session optional pam_mount.so

Contents of /etc/pam.d/su

auth sufficient pam_rootok.so

auth required pam_opendirectory.so

account required pam_group.so no_warn group=admin,wheel ruser root_only fail_safe

account required pam_opendirectory.so no_check_shell

password required pam_opendirectory.so

session required pam_launchd.so

Contents of /etc/pam.d/sudo

auth required pam_opendirectory.so

account required pam_permit.so

password required pam_deny.so

session required pam_permit.so

Contents of /etc/periodic/daily/110.clean-tmps

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

case "$daily_clean_tmps_enable" in

[Yy][Ee][Ss])

if [ -z "$daily_clean_tmps_days" ]

then

echo '$daily_clean_tmps_enable is set but' \

'$daily_clean_tmps_days is not'

rc=2

else

echo ""

echo "Removing old temporary files:"

set -f noglob

args="-atime +$daily_clean_tmps_days -mtime +$daily_clean_tmps_days"

args="${args} -ctime +$daily_clean_tmps_days"

dargs="-empty -mtime +$daily_clean_tmps_days"

dargs="${dargs} ! -name .vfs_rsrc_streams_*"

[ -n "$daily_clean_tmps_ignore" ] && {

args="$args "`echo " ${daily_clean_tmps_ignore% }" |

sed 's/[ ][ ]*/ ! -name /g'`

dargs="$dargs "`echo " ${daily_clean_tmps_ignore% }" |

sed 's/[ ][ ]*/ ! -name /g'`

...and 21 more line(s)

Contents of /etc/periodic/daily/130.clean-msgs

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

case "$daily_clean_msgs_enable" in

[Yy][Ee][Ss])

if [ ! -d /var/msgs ]

then

echo '$daily_clean_msgs_enable is set but /var/msgs' \

"doesn't exist"

rc=2

else

echo ""

echo "Cleaning out old system announcements:"

[ -n "$daily_clean_msgs_days" ] &&

arg=-${daily_clean_msgs_days#-} || arg=

msgs -c $arg && rc=0 || rc=3

fi;;

*) rc=0;;

esac

exit $rc

Contents of /etc/periodic/daily/140.clean-rwho

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

case "$daily_clean_rwho_enable" in

[Yy][Ee][Ss])

if [ -z "$daily_clean_rwho_days" ]

then

echo '$daily_clean_rwho_enable is enabled but' \

'$daily_clean_rwho_days is not set'

rc=2

elif [ ! -d /var/rwho ]

then

echo '$daily_clean_rwho_enable is enabled but /var/rwho' \

"doesn't exist"

rc=2

else

echo ""

echo "Removing stale files from /var/rwho:"

case "$daily_clean_rwho_verbose" in

[Yy][Ee][Ss])

print=-print;;

*)

print=;;

...and 14 more line(s)

Contents of /etc/periodic/daily/199.clean-fax

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

if [ -d /var/spool/fax ]; then

echo ""

echo "Removing scratch fax files"

cd /var/spool/fax && \

find . -type f -name '[0-9]*.[0-9][0-9][0-9]' -mtime +7 -delete >/dev/null 2>&1;

fi

Contents of /etc/periodic/daily/310.accounting

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

case "$daily_accounting_enable" in

[Yy][Ee][Ss])

if [ ! -f /var/account/acct ]

then

echo '$daily_accounting_enable is set but /var/account/acct' \

"doesn't exist"

rc=2

elif [ -z "$daily_accounting_save" ]

then

echo '$daily_accounting_enable is set but ' \

'$daily_accounting_save is not'

rc=2

else

echo ""

echo "Rotating accounting logs and gathering statistics:"

cd /var/account

rc=0

n=$daily_accounting_save

rm -f acct.$n.gz acct.$n || rc=3

m=$n

...and 18 more line(s)

Contents of /etc/periodic/daily/400.status-disks

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

case "$daily_status_disks_enable" in

[Yy][Ee][Ss])

echo ""

echo "Disk status:"

df $daily_status_disks_df_flags && rc=1 || rc=3

;;

*) rc=0;;

esac

exit $rc

Contents of /etc/periodic/daily/420.status-network

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

case "$daily_status_network_enable" in

[Yy][Ee][Ss])

echo ""

echo "Network interface status:"

case "$daily_status_network_usedns" in

[Yy][Ee][Ss])

netstat -i && rc=0 || rc=3;;

*)

netstat -in && rc=0 || rc=3;;

esac;;

*) rc=0;;

esac

exit $rc

Contents of /etc/periodic/daily/430.status-rwho

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

case "$daily_status_rwho_enable" in

[Yy][Ee][Ss])

rwho=$(echo /var/rwho/*)

if [ -f "${rwho%% *}" ]

then

echo ""

echo "Local network system status:"

prog=ruptime

else

echo ""

echo "Local system status:"

prog=uptime

fi

rc=$($prog | tee /dev/stderr | wc -l)

if [ $? -eq 0 ]

then

[ $rc -gt 1 ] && rc=1

else

rc=3

fi;;

...and 3 more line(s)

Contents of /etc/periodic/daily/999.local

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

rc=0

for script in $daily_local

do

echo ''

case "$script" in

/*)

if [ -f "$script" ]

then

echo "Running $script:"

sh $script || rc=3

else

echo "$script: No such file"

[ $rc -lt 2 ] && rc=2

fi;;

*)

echo "$script: Not an absolute path"

[ $rc -lt 2 ] && rc=2;;

esac

done

exit $rc

Contents of /etc/periodic/monthly/199.rotate-fax

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

echo ""

printf %s "Rotating fax log files:"

cd /var/log/fax

for i in *.log; do

if [ -f "${i}" ]; then

echo -n " $i"

if [ -x /usr/bin/gzip ]; then gzext=".gz"; else gzext=""; fi

if [ -f "${i}.3${gzext}" ]; then mv -f "${i}.3${gzext}" "${i}.4${gzext}"; fi

if [ -f "${i}.2${gzext}" ]; then mv -f "${i}.2${gzext}" "${i}.3${gzext}"; fi

if [ -f "${i}.1${gzext}" ]; then mv -f "${i}.1${gzext}" "${i}.2${gzext}"; fi

if [ -f "${i}.0${gzext}" ]; then mv -f "${i}.0${gzext}" "${i}.1${gzext}"; fi

if [ -f "${i}" ]; then mv -f "${i}" "${i}.0" && if [ -x /usr/bin/gzip ]; then gzip -9 "${i}.0"; fi; fi

touch "${i}" && chmod 640 "${i}" && chown root:admin "${i}"

fi

done

echo ""

Contents of /etc/periodic/monthly/200.accounting

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

oldmask=$(umask)

umask 066

case "$monthly_accounting_enable" in

[Yy][Ee][Ss])

W=/var/log/wtmp

rc=0

remove=NO

if [ $rc -eq 0 ]

then

echo ""

echo "Doing login accounting:"

rc=$(ac -p | sort -nr -k 2 | tee /dev/stderr | wc -l)

[ $rc -gt 0 ] && rc=1

fi

[ $remove = YES ] && rm -f $W.0;;

*) rc=0;;

esac

umask $oldmask

exit $rc

Contents of /etc/periodic/monthly/999.local

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

rc=0

for script in $monthly_local

do

echo ''

case "$script" in

/*)

if [ -f "$script" ]

then

echo "Running $script:"

sh $script || rc=3

else

echo "$script: No such file"

[ $rc -lt 2 ] && rc=2

fi;;

*)

echo "$script: Not an absolute path"

[ $rc -lt 2 ] && rc=2;;

esac

done

exit $rc

Contents of /etc/periodic/weekly/320.whatis

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

case "$weekly_whatis_enable" in

[Yy][Ee][Ss])

echo ""

echo "Rebuilding whatis database:"

MANPATH=`/usr/bin/manpath -q`

if [ $? = 0 ]

then

if [ -z "${MANPATH}" ]

then

echo "manpath failed to find any manpage directories"

rc=3

else

rc=0

/usr/libexec/makewhatis.local "${MANPATH}" || rc=3

if [ X"${man_locales}" != X ]

then

for i in ${man_locales}

do

LC_ALL=$i /usr/libexec/makewhatis.local -a \

-L "${MANPATH}" || rc=3

...and 9 more line(s)

Contents of /etc/periodic/weekly/999.local

if [ -r /etc/defaults/periodic.conf ]

then

. /etc/defaults/periodic.conf

source_periodic_confs

fi

rc=0

for script in $weekly_local

do

echo ''

case "$script" in

/*)

if [ -f "$script" ]

then

echo "Running $script:"

sh $script || rc=3

else

echo "$script: No such file"

[ $rc -lt 2 ] && rc=2

fi;;

*)

echo "$script: Not an absolute path"

[ $rc -lt 2 ] && rc=2;;

esac

done

exit $rc

Contents of /Library/Preferences/com.apple.security.appsandbox.plist (XML 1.0 document text, ASCII text)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>UnrestrictSpotlightContainerScope</key>

<true/>

</dict>

</plist>

Contents of /Library/Preferences/SystemConfiguration/com.apple.Boot.plist (XML 1.0 document text, ASCII text)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Kernel Flags</key>

<string></string>

</dict>

</plist>

Font issues: 16

Listeners

launchd: ssh

launchd: ssh

User login items

AdobeResourceSynchronizer

- /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app

Screenleap

- missing value

PCClient

- missing value

Hidden apps

.tmp-wework-printers/__MACOSX/PaperCut/current/PCClient.app

.tmp-wework-printers/__MACOSX/PaperCut/legacy/PCClient.app

.tmp-wework-printers/PaperCut/current/PCClient.app

.tmp-wework-printers/PaperCut/legacy/PCClient.app

Restricted files: 873

Elapsed time (s): 129

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB com.apple.AirPortBaseStationAgent 464843899 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' /^ *$|CSConfigDot/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/\/Users\/[^/]+/~/g ' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { print "'${p[41]}'";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$|'${p[41]}'/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { print "'${p[41]}'.plist\t'${p[42]}'";if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:| VALI|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cgh] ! -name *ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '-L {/{S*/,},}L*/Lau* -type f' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t /S*/L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" '/S*/*/Ca*/*xpc* >&- ||echo No' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents launchd Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors XPC\ cache );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0(){ [[ "$v" ]]&&echo "$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "$s"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;A2 4 20 21;B7 6;B2 9;A4 14 7 52 9;B2 10;B6 9 10 4;C3 25;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 50 32 52;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

[Process completed]

to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.

12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

______________________________________________________________

Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

ScreenLeap is a desktop screen share application (a bit like TeamViewer). It doesn't install itself, but some claim they have installed it "accidentally" – whatever that may mean. It might be that it hitches a ride with software from less reliable sources.

Have you downloaded/installed anything recently? Does a Finder search for 'ScreenLeap' show any results? Is there a ScreenLeap startup item in System Preferences -> Users & Groups -> Log in?

Try taking it out of your startup items using the - box.