Early 2011 MacBook pro,OS X 10.9.5 everything crashes

Question

when i try to open mail or settings they will open start to load and then crash before i can click anything, my iTunes will open and run fine until i try to delete a song from my main library, or try and restore my iphone5 to a previous backup then it will just freeze and crash. the only thing that still works is my Safari. thats it. i have tried verifying and rearing disk permissions in both normal and safe mode but it hasn&#x27;t seemed to work. brought it into the store and apple said all the hardware was fine it was a software issue. i have tried deleting and re-installing 10.9.5 but nothing has worked. help!!

Linc Davis · Answer

Launch the Console application in any of the following ways:☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.☞ Open LaunchPad. Click Utilities, then Console in the icon grid.Step 1For this step, the title of the Console window should be All Messages. If it isn&#x27;t, select          SYSTEM LOG QUERIES ▹ All Messagesfrom the log list on the left. If you don&#x27;t see that list, select          View ▹ Show Log Listfrom the menu bar at the top of the screen.In the top right corner of the Console window, there&#x27;s a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.Please don&#x27;t indiscriminately dump thousands of lines from the log into this discussion.Please don&#x27;t post screenshots of log messages—post the text.☞ Some private information, such as your name, may appear in the log. Anonymize before posting.Step 2In the Console window, select          DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You&#x27;ll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.I know the report is long, maybe several hundred lines. Please post all of it anyway.If you don&#x27;t see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)Please don’t post other kinds of diagnostic report—they&#x27;re very long and rarely helpful.

13focusfanatic · Answer

think i found what you are looking for let me know if its right:Process:         iTunes [15556]Path:            /Applications/iTunes.app/Contents/MacOS/iTunesIdentifier:      com.apple.iTunesVersion:         11.4 (11.4)Build Info:      iTunes-1140011004000018~1Code Type:       X86-64 (Native)Parent Process:  launchd [156]Responsible:     iTunes [15556]User ID:         501Date/Time:       2014-10-13 11:20:30.686 -0400OS Version:      Mac OS X 10.9.5 (13F34)Report Version:  11Sleep/Wake UUID: Crashed Thread:  0  iTunes main  Dispatch queue: com.apple.main-threadException Type:  EXC_BAD_ACCESS (SIGSEGV)Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000VM Regions Near 0:--&gt;     __TEXT                 000000010b19f000-000000010c915000 [ 23.5M] r-x/rwx SM&#x3D;COW  /Applications/iTunes.app/Contents/MacOS/iTunesThread 0 Crashed:: iTunes main  Dispatch queue: com.apple.main-thread0   com.apple.CoreFoundation       0x00007fff89dce062 CFDictionaryGetValueIfPresent + 341   com.apple.audio.toolbox.AudioToolbox 0x00007fff95cb10af SSSSettingsStorage::CopyCFTypeValue(__CFString const*, void const*&amp;, void const*) const + 432   com.apple.audio.toolbox.AudioToolbox 0x00007fff95cb09a4 SSSSettingsStorage::CopyStringValue(__CFString const*, __CFString const*&amp;, __CFString const*) const + 403   com.apple.audio.toolbox.AudioToolbox 0x00007fff95bfc6ce GetSystemSoundPref(unsigned int, unsigned int*, void*) + 1604   com.apple.audio.toolbox.AudioToolbox 0x00007fff95bfc3c0 CreateBuiltInInfo + 1935   com.apple.audio.toolbox.AudioToolbox 0x00007fff95bfbe72 PlaySound(unsigned int, unsigned int, unsigned char*, unsigned int, bool) + 4436   com.apple.AppKit               0x00007fff945e8174 NSBeep + 257   com.apple.AppKit               0x00007fff94544b10 forwardMethod + 1608   com.apple.AppKit               0x00007fff945e7e7f -[NSWindow keyDown:] + 1219   com.apple.AppKit               0x00007fff9454656b -[NSWindow sendEvent:] + 184310  com.apple.AppKit               0x00007fff944e7b32 -[NSApplication sendEvent:] + 339511  com.apple.iTunes               0x000000010b1bb798 0x10b19f000 + 11663212  com.apple.AppKit               0x00007fff946a2ea5 -[NSApplication _realDoModalLoop:peek:] + 76113  com.apple.AppKit               0x00007fff946d9505 -[NSApplication runModalSession:] + 7114  com.apple.iTunes               0x000000010b335142 0x10b19f000 + 166329815  com.apple.iTunes               0x000000010b313f6e 0x10b19f000 + 152766216  com.apple.iTunes               0x000000010b334bd1 0x10b19f000 + 166190517  com.apple.iTunes               0x000000010b334b1d 0x10b19f000 + 166172518  com.apple.iTunes               0x000000010b33c7d7 0x10b19f000 + 169365519  com.apple.iTunes               0x000000010bf57ab7 0x10b19f000 + 1438789520  com.apple.iTunes               0x000000010b6d4019 0x10b19f000 + 545999321  com.apple.iTunes               0x000000010b913397 0x10b19f000 + 781608722  com.apple.iTunes               0x000000010b9128eb 0x10b19f000 + 781335523  com.apple.iTunes               0x000000010b91451f 0x10b19f000 + 782057524  com.apple.iTunes               0x000000010b9144a7 0x10b19f000 + 782045525  com.apple.CoreFoundation       0x00007fff89ec2e0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 1226  com.apple.CoreFoundation       0x00007fff89db682d _CFXNotificationPost + 289327  com.apple.Foundation           0x00007fff930b7e4a -[NSNotificationCenter postNotificationName:object:userInfo:] + 6828  com.apple.AppKit               0x00007fff94337cde -[NSApplication finishLaunching] + 44029  com.apple.AppKit               0x00007fff943377f3 -[NSApplication run] + 12830  com.apple.iTunes               0x000000010bae0320 0x10b19f000 + 970422431  com.apple.iTunes               0x000000010b5198fc 0x10b19f000 + 3647740Thread 1:0   libsystem_kernel.dylib         0x00007fff8b76ee6a __workq_kernreturn + 101   libsystem_pthread.dylib       0x00007fff8f76df08 _pthread_wqthread + 3302   libsystem_pthread.dylib       0x00007fff8f770fb9 start_wqthread + 13Thread 2:: Dispatch queue: com.apple.libdispatch-manager0   libsystem_kernel.dylib         0x00007fff8b76f662 kevent64 + 101   libdispatch.dylib             0x00007fff91181421 _dispatch_mgr_invoke + 2392   libdispatch.dylib             0x00007fff91181136 _dispatch_mgr_thread + 52Thread 3:: Dispatch queue: com.apple.root.default-priority0   libsystem_kernel.dylib         0x00007fff8b76aa1a mach_msg_trap + 101   libsystem_kernel.dylib         0x00007fff8b769d18 mach_msg + 642   com.apple.CoreFoundation       0x00007fff89e16f15 __CFRunLoopServiceMachPort + 1813   com.apple.CoreFoundation       0x00007fff89e16539 __CFRunLoopRun + 11614   com.apple.CoreFoundation       0x00007fff89e15e75 CFRunLoopRunSpecific + 3095   com.apple.CoreFoundation       0x00007fff89ecb811 CFRunLoopRun + 976   com.apple.mobiledevice         0x000000011223ee5e __thr_AMRegisterForCallbacks + 4187   libdispatch.dylib             0x00007fff9117f28d _dispatch_client_callout + 88   libdispatch.dylib             0x00007fff91181082 _dispatch_root_queue_drain + 3269   libdispatch.dylib             0x00007fff91182177 _dispatch_worker_thread2 + 4010  libsystem_pthread.dylib       0x00007fff8f76def8 _pthread_wqthread + 31411  libsystem_pthread.dylib       0x00007fff8f770fb9 start_wqthread + 13Thread 4:: CFRunLoopThread0   libsystem_kernel.dylib         0x00007fff8b76aa1a mach_msg_trap + 101   libsystem_kernel.dylib         0x00007fff8b769d18 mach_msg + 642   com.apple.CoreFoundation       0x00007fff89e16f15 __CFRunLoopServiceMachPort + 1813   com.apple.CoreFoundation       0x00007fff89e16539 __CFRunLoopRun + 11614   com.apple.CoreFoundation       0x00007fff89e15e75 CFRunLoopRunSpecific + 3095   com.apple.CoreFoundation       0x00007fff89ecb811 CFRunLoopRun + 976   com.apple.iTunes               0x000000010b1ba2cf 0x10b19f000 + 1113117   com.apple.iTunes               0x000000010b1a40f0 0x10b19f000 + 207208   libsystem_pthread.dylib       0x00007fff8f76c899 _pthread_body + 1389   libsystem_pthread.dylib       0x00007fff8f76c72a _pthread_start + 13710  libsystem_pthread.dylib       0x00007fff8f770fc9 thread_start + 13Thread 5:0   libsystem_kernel.dylib         0x00007fff8b76e716 __psynch_cvwait + 101   libsystem_pthread.dylib       0x00007fff8f76ec3b _pthread_cond_wait + 7272   com.apple.iTunes               0x000000010b1a340b 0x10b19f000 + 174193   com.apple.iTunes               0x000000010b610027 0x10b19f000 + 46571914   com.apple.iTunes               0x000000010b610756 0x10b19f000 + 46590305   com.apple.iTunes               0x000000010b1a40f0 0x10b19f000 + 207206   libsystem_pthread.dylib       0x00007fff8f76c899 _pthread_body + 1387   libsystem_pthread.dylib       0x00007fff8f76c72a _pthread_start + 1378   libsystem_pthread.dylib       0x00007fff8f770fc9 thread_start + 13Thread 6:: com.apple.CFSocket.private0   libsystem_kernel.dylib         0x00007fff8b76e9aa __select + 101   com.apple.CoreFoundation       0x00007fff89e62a03 __CFSocketManager + 8672   libsystem_pthread.dylib       0x00007fff8f76c899 _pthread_body + 1383   libsystem_pthread.dylib       0x00007fff8f76c72a _pthread_start + 1374   libsystem_pthread.dylib       0x00007fff8f770fc9 thread_start + 13Thread 7:: CoreAudioNotificationThread0   libsystem_kernel.dylib         0x00007fff8b76aa1a mach_msg_trap + 101   libsystem_kernel.dylib         0x00007fff8b769d18 mach_msg + 642   com.apple.CoreFoundation       0x00007fff89e16f15 __CFRunLoopServiceMachPort + 1813   com.apple.CoreFoundation       0x00007fff89e16539 __CFRunLoopRun + 11614   com.apple.CoreFoundation       0x00007fff89e15e75 CFRunLoopRunSpecific + 3095   com.apple.CoreFoundation       0x00007fff89ecb811 CFRunLoopRun + 976   com.apple.iTunes               0x000000010b6cf37f 0x10b19f000 + 54403837   com.apple.iTunes               0x000000010b1a40f0 0x10b19f000 + 207208   libsystem_pthread.dylib       0x00007fff8f76c899 _pthread_body + 1389   libsystem_pthread.dylib       0x00007fff8f76c72a _pthread_start + 13710  libsystem_pthread.dylib       0x00007fff8f770fc9 thread_start + 13Thread 8:0   libsystem_kernel.dylib         0x00007fff8b76ee6a __workq_kernreturn + 101   libsystem_pthread.dylib       0x00007fff8f76df08 _pthread_wqthread + 3302   libsystem_pthread.dylib       0x00007fff8f770fb9 start_wqthread + 13Thread 9:0   libsystem_kernel.dylib         0x00007fff8b76ee6a __workq_kernreturn + 101   libsystem_pthread.dylib       0x00007fff8f76df08 _pthread_wqthread + 3302   libsystem_pthread.dylib       0x00007fff8f770fb9 start_wqthread + 13Thread 10:0   libsystem_kernel.dylib         0x00007fff8b76ee6a __workq_kernreturn + 101   libsystem_pthread.dylib       0x00007fff8f76df08 _pthread_wqthread + 3302   libsystem_pthread.dylib       0x00007fff8f770fb9 start_wqthread + 13Thread 11:0   libsystem_kernel.dylib         0x00007fff8b76e716 __psynch_cvwait + 101   libsystem_pthread.dylib       0x00007fff8f76ec3b _pthread_cond_wait + 7272   com.apple.iTunes               0x000000010b1a340b 0x10b19f000 + 174193   com.apple.iTunes               0x000000010b21bf33 0x10b19f000 + 5117954   com.apple.iTunes               0x000000010b21bed1 0x10b19f000 + 5116975   com.apple.iTunes               0x000000010b21bd3e 0x10b19f000 + 5112946   com.apple.iTunes               0x000000010b1a40f0 0x10b19f000 + 207207   libsystem_pthread.dylib       0x00007fff8f76c899 _pthread_body + 1388   libsystem_pthread.dylib       0x00007fff8f76c72a _pthread_start + 1379   libsystem_pthread.dylib       0x00007fff8f770fc9 thread_start + 13Thread 0 crashed with X86 Thread State (64-bit):  rax: 0x0000000000000000  rbx: 0x0000600000c21380  rcx: 0x0000000000000000  rdx: 0x00007fff54a590e0  rdi: 0x0000000000000000  rsi: 0x00007fff7b4d1148  rbp: 0x00007fff54a590a0  rsp: 0x00007fff54a59060   r8: 0x0000000000000040   r9: 0x00007fff54a58f00  r10: 0x0000000000013e00  r11: 0x00000000c2d26d6e  r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x00007fff54a590e0  r15: 0x00007fff7b4d1148  rip: 0x00007fff89dce062  rfl: 0x0000000000010246  cr2: 0x0000000000000000Logical CPU:     4Error Code:      0x00000004Trap Number:     14Binary Images:       0x10b19f000 -        0x10c914ff7  com.apple.iTunes (11.4 - 11.4) &lt;E8A02DE2-6982-3D03-93E6-B14FF98690F9&gt; /Applications/iTunes.app/Contents/MacOS/iTunes       0x10cd07000 -        0x10cd87ff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) &lt;346D1F7E-A1E7-3A53-9DEF-3D22885079C8&gt; /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater       0x10ce0f000 -        0x10ce3aff7  com.apple.avfoundationcf (2.0 - 138.2) &lt;51DDFF2A-EEE3-327F-996B-A53954E7E23E&gt; /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF       0x10ce76000 -        0x10d1b3fef  com.apple.iad.iAdCore (1.0 - 1) &lt;DEC4133E-928D-38FF-8207-F9BC3D79A372&gt; /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCo re       0x10d28c000 -        0x10d290fff  com.apple.agl (3.2.3 - AGL-3.2.3) &lt;9851E4CC-DA6B-3AF4-9B06-61BAC289572D&gt; /System/Library/Frameworks/AGL.framework/Versions/A/AGL       0x10d297000 -        0x10d29afff  com.apple.iPod (1.7 - 20) &lt;9B9FD104-A8EE-3884-8610-B06700AC344E&gt; /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod       0x10d2a7000 -        0x10d5d3ff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) &lt;14636B08-4D26-54CA-3EE8-247B2B708AF0&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib       0x10d600000 -        0x10d637ff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) &lt;C034C2ED-6A46-315F-89C8-8D54A937B255&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib       0x10d651000 -        0x10d727fe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) &lt;D144E870-FABC-E19E-452E-A33D19595B19&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib       0x10d74a000 -        0x10d78dff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) &lt;6689251D-098B-0F8D-08CC-785271E98540&gt; /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib       0x10d91a000 -        0x10d91effd  com.apple.audio.AppleHDAHALPlugIn (2.6.3 - 2.6.3f4) &lt;2EB88B27-FA19-3C0C-AA06-7FB8BC56694E&gt; /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn       0x10d935000 -        0x10d938ffa  libCGXType.A.dylib (599.35.4) &lt;A2B493FD-2EDE-3BC2-A281-2381E0156411&gt; /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib       0x10d940000 -        0x10d940fff +com.tuneupmedia.iTuneUpVisualizer (2.2.0 - 2.2.0) &lt;ADF45FFC-A8AF-D246-E0C2-6406850264FE&gt; /Users/USER/Library/iTunes/iTunes Plug-ins/TuneUp/TuneUp Visualizer.bundle/Contents/MacOS/TuneUp Visualizer       0x10d943000 -        0x10d946ff7  com.apple.QuartzComposer.iTunesPlugIn (1.4 - 18) &lt;08330444-D369-3B4F-AE16-8E48F771CEEB&gt; /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer       0x10d98d000 -        0x10d995ff3  libCGCMS.A.dylib (599.35.4) &lt;67AD122A-B8DA-3C05-8B8C-1939F5064FAE&gt; /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib       0x10dc24000 -        0x10dc26ff7  com.apple.textencoding.unicode (2.6 - 2.6) &lt;0EEF0283-1ACA-3147-89B4-B4E014BFEC52&gt; /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings       0x10f5a4000 -        0x110312ff7  com.apple.CoreFP (2.6.16 - 2.6.16) &lt;AFE7E504-44B0-3862-980C-27852EC4CB71&gt; /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP       0x111dea000 -        0x111f23fff  com.apple.CoreADI (2.9.3 - 2.9.3) &lt;B4B971BC-3C34-3417-8DEF-16F8B6167263&gt; /System/Library/PrivateFrameworks/CoreADI.framework/CoreADI       0x111f2a000 -        0x1120fbfff  com.apple.audio.units.Components (1.10 - 1.10) &lt;F74A9407-DDB5-3C4F-A051-47643871ED93&gt; /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio       0x1121a6000 -        0x1122befff  com.apple.mobiledevice (757.1.5.0.1 - 757.1.5.0.1) &lt;7F5CA871-5D9D-39A1-9842-67669AC57B96&gt; /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice       0x11233a000 -        0x112530fff  com.apple.audio.codecs.Components (4.0 - 4.0) &lt;604485EE-4446-308F-9460-0A6CE9C2D98C&gt; /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs       0x117e4d000 -        0x117e75ffb  libRIP.A.dylib (599.35.4) &lt;F3C60582-1F27-335D-9C97-8CF307670F7B&gt; /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib    0x7fff68b69000 -     0x7fff68b9c817  dyld (239.4) &lt;7AD43B9B-5CEA-3C7E-9836-A06909F9CA56&gt; /usr/lib/dyld    0x7fff88e9b000 -     0x7fff88e9eff7  com.apple.LoginUICore (3.0 - 3.0) &lt;1ECBDA90-D6ED-3333-83EB-9C8232DFAD7C&gt; /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore    0x7fff89290000 -     0x7fff89292ffb  libutil.dylib (34) &lt;DAC4A6CF-A1BB-3874-9569-A919316D30E8&gt; /usr/lib/libutil.dylib    0x7fff89293000 -     0x7fff8931fff7  com.apple.ink.framework (10.9 - 207) &lt;8A50B893-AD03-3826-8555-A54FEAF08F47&gt; /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink    0x7fff89351000 -     0x7fff89356ff7  libunwind.dylib (35.3) &lt;78DCC358-2FC1-302E-B395-0155B47CB547&gt; /usr/lib/system/libunwind.dylib    0x7fff89357000 -     0x7fff8935bfff  com.apple.CommonPanels (1.2.6 - 96) &lt;6B434AFD-50F8-37C7-9A56-162C17E375B3&gt; /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels    0x7fff8935c000 -     0x7fff89375ff7  com.apple.Ubiquity (1.3 - 289) &lt;C7F1B734-CE81-334D-BE41-8B20D95A1F9B&gt; /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity    0x7fff8937b000 -     0x7fff894e9ff7  libBLAS.dylib (1094.5) &lt;DE93A590-5FA5-32A2-A16C-5D7D7361769F&gt; /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib    0x7fff894f9000 -     0x7fff89509ffb  libsasl2.2.dylib (170) &lt;C8E25710-68B6-368A-BF3E-48EC7273177B&gt; /usr/lib/libsasl2.2.dylib    0x7fff895b4000 -     0x7fff895b8ff7  libGIF.dylib (1044) &lt;7E51DFC3-740A-3CD3-98A1-1EC510A4A055&gt; /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib    0x7fff895b9000 -     0x7fff895fafff  com.apple.PerformanceAnalysis (1.47 - 47) &lt;7B73DFF4-75DB-3403-80D2-0F3FE48764C3&gt; /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis    0x7fff895fb000 -     0x7fff89696ff7  com.apple.PDFKit (2.9.2 - 2.9.2) &lt;0CDC6467-9227-3D98-B4D4-660796AE9F6B&gt; /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit    0x7fff89744000 -     0x7fff898f1f27  libobjc.A.dylib (551.1) &lt;AD7FD984-271E-30F4-A361-6B20319EC73B&gt; 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file                        63.7Mshared memory                         4K&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;                      &#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;TOTAL                             636.5M

Linc Davis · Answer

Remove "TuneUp" and see whether there&#x27;s an improvement.Any third-party software that doesn&#x27;t install by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.I never install system modifications myself, and except as stated in this comment, I don&#x27;t know how to uninstall them. You&#x27;ll have to do your own research to find that information.Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product&#x27;s Help menu, if there is one, for instructions. Finding none there, look on the developer&#x27;s website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you&#x27;re waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.Back up all data before making any changes.You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you&#x27;re sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

13focusfanatic · Answer

tune up came with the new iTunes download i erased it quite a long time ago before this started happening, i was still running Mountain Lion when i erased Tune up. it wasn&#x27;t an application that i installed. it was one that came as a hook with the iTunes download. i don&#x27;t know where it came from but i deleted it way before this started happening. and if i try to search for anything on it from my finder and spotlight or even from the console, it shows there is no such application

Linc Davis · Answer

Troubleshooting issues with third-party iTunes plug-ins

13focusfanatic · Answer

this has not helped. i have tried all of these, still my iTunes does not work, there is no evidence of TuneUp anywhere in my computer, my mail, settings, terminal, console, calendar, none of this works at all, even trying to search using spotlight doesn&#x27;t work. I&#x27;m going to save my files on a different hard drive and wipe my entire computer

Linc Davis · Answer

You didn&#x27;t follow the instructions in the article.Back up all data before proceeding.Triple-click anywhere in the line below on this page to select it:~/Library/iTunes/iTunes Plug-ins/TuneUpRight-click or control-click the line and select          Services ▹ Reveal in Finder (or just Reveal)from the contextual menu.* A folder should open with an item selected. Quit the application if it&#x27;s running. Move the selected item to the Trash. Relaunch the application and test.*If you don&#x27;t see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select          Go ▹ Go to Folder...from the menu bar and paste into the box that opens by pressing command-V. You won&#x27;t see what you pasted because a line break is included. Press return.