UPS tracking disappeared!

Question

Level 1

4 points

UPS tracking disappeared!

Grrrr...UPS.....

I ordered my phone from Apple on 10/5 and on 10/7 I got notification of shipment. I was able to track it over the past few days from China....Korea....Anchorage....Louisville. Once arriving in Louisville (I live in Louisville BTW), it not only scanned arrival, etc but also had an import/acceptance scan which to me, would indicate that it actually arrived in Louisville and was being prepared to be delivered on the predicted delivery date of Monday 10/13.

Tonight I logged on to print the deliver w/o signature form and clicked the tracking....it all DISAPPEARED!!!

Now all the site says is label created on 10/7 and "Order Processed: Ready for UPS". What the HECK????? Has this happened to anyone? Maybe just a UPS website issue or do you think my phone never really shipped in the first place?? If it didn't then how did it get scanned at all those places?

Frustrated!!!

Jennifer

iPhone 6

Posted on Oct 11, 2014 9:19 PM

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Answer 1

pogster

Level 5

4,247 points

Oct 11, 2014 9:24 PM in response to Jenn812

Relax. Have patience. You'll get it.

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Answer 2

sberman

Level 10

264,003 points

Oct 11, 2014 9:49 PM in response to Jenn812

The UPS site often has a quiet period during the weekend. You'll see more Monday morning.

By the way, the import stuff very likely occurred in Anchorage.

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Answer 3

Oct 11, 2014 10:33 PM in response to Jenn812

I had the same exact thing happen to me tonight. I ordered the iPhone 6 Plus and the label was created on 10/9. it went from Kentucky to ontario CA. it was shipped second day air saver and it had a delivery date of 10/13. Just check on it tonight and all of it is gone. Ups tracking just says label created on 10/9, order processed: Ready for UPS. I sure hope this is just a glitch in their website. This is the first time i have encountered this problem.

UPDATE: just checked it right now and all the info is back. That glitch is weird, but I'm glad its back to normal.

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Answer 4

Jenn812 Author

Level 1

4 points

Oct 12, 2014 4:28 AM in response to pogster

Do you often read questions obviously about shipping issues/questions to offer such sound advice?

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Answer 5

Jenn812 Author

Level 1

4 points

Oct 12, 2014 4:24 AM in response to sberman

UPS is the only reason we have an airport of any importance here in Louisville. I heard a few people say their shipment scanned all the way to Louisville only to read that basically "oops it never really made the flight" and suddenly it was back in China lol.

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Answer 6

Jenn812 Author

Level 1

4 points

Oct 12, 2014 4:27 AM in response to AwesomeJ5

Interesting.....mine is back too. I figured it was a UPS site issue but you never know. When I orfered Apple indicated a 7-10 business day wait for shipment and it shipped less than 2 days later.

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Answer 7

Oct 12, 2014 5:09 AM in response to Jenn812

So, in other words, with some patience, the issue resolved... just as poster recommended.

Also, at what point did you contact UPS to ask about why the tracking information was missing? Who at UPS did you speak/chat/email with?

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