Magesticat
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Q: Why won't my iPhone 5 locate devices when Bluetooth is turned on?

I just got the iPhone 5.  When I turn my Bluetooth on, it just spins and spins and doesn't locate devices.  It doesn't work to play music in my car.  It doesn't even locate a mini speaker sitting two feet away from the phone.  Am I doing something wrong????  Help!!!  I didn't have the issue with my iPhone 4.

iPhone 5, iOS 8

Posted on Oct 12, 2014 6:39 AM

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Magesticat

Q: Why won't my iPhone 5 locate devices when Bluetooth is turned on?

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  • by sterling r,

    sterling r sterling r Oct 14, 2014 7:25 AM in response to Magesticat
    Community Specialists
    Oct 14, 2014 7:25 AM in response to Magesticat

    Hello there Magesticat,

     

    It sounds like you are not able to see any bluetooth devices at all when you turn on Bluetooth. That can be pretty aggravating, so I would start by using the troubleshooting in the following article:

     

    iOS: Troubleshooting Bluetooth connections

     

    1. Restart your iOS device.
    2. Update your device to the latest version of software. See how to update your iPhone, iPad, or iPod touch.
    3. Remove any case, stand, or other accessories from your iOS device and see if performance improves.
    4. Reset network settings by tapping Settings > General > Reset > Reset Network Settings.
      • This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN, and APN settings.

    5. If your device is still experiencing issues

      If the steps above have not resolved the Bluetooth behavior you are experiencing, perform a software restore in iTunes.

      If the issue persists after restoring your iOS device in iTunes,contact Apple for support and service options.

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling