Q: Cannot log in Facetime
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Oct 12, 2014 12:43 PMby unixnerd09,It seems that FaceTime needs the keychain, I cannot tell it do forget about the keychain and enter the apple id password. If I lock the keychain, then FaceTime prompts me for to open it. If I say no, a "message agent needs keychain" pops up. It will not let me proceed without opening the keychain. So I cannot test FaceTime independently of the keychain. Or it is possible and I am doing something wrong?
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Oct 12, 2014 7:27 PMby unixnerd09,Thank you for taking the time to reply. that's a useful link for future reference, but unfortunately it does not help solve my problem.
Since I can log in the same FaceTime account from another user account on my computer, there is no point in trying system-wide solutions such as reset network or edit the hosts file. System problems would affect my other account, too. (I looked at /private/etc/hosts anyway, looks fine, has only the original 4 lines, no extra gs.apple.com like in the example or anything similar). Also, firewall off.
(I never install 3rd party software - regardless how "mainstream" - that requires my password exactly because i want to avoid such surprises. Thus nothing that is owned by root should be touched by 3rd party software).
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Oct 12, 2014 7:26 PMby Linc Davis,Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
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Oct 12, 2014 7:36 PMby unixnerd09,I was just looking at the console. It tells me something is wrong, but I confess my ignorance, don't quite understand what exactly is wrong
I see "no active account" or "tried to disable account we don't know anything about"? I just logged in FaceTime today from my other user account, and from my iPhone.
10/12/14 10:29:19.495 PM FaceTime[399]: Retrieving server bag 1, 0x618000013440, 1, 0
10/12/14 10:30:17.894 PM identityservicesd[202]: [Warning] Error from SecKeychainFindGenericPassword: -67808
10/12/14 10:30:17.895 PM soagent[401]: No active accounts, but FaceTime or Messages is running. Will check again in 30 seconds
10/12/14 10:30:17.897 PM identityservicesd[202]: [Warning] IMRemoveKeychainData: -67808 -- Could not remove data for service: IDS account: myemail@abc.com-AuthToken
10/12/14 10:30:17.897 PM identityservicesd[202]: [Warning] IMRemoveKeychainAuthToken: Could not remove auth token (error -67808)
10/12/14 10:30:17.899 PM identityservicesd[202]: [Warning] Error from SecKeychainFindGenericPassword: -67808
10/12/14 10:30:17.900 PM identityservicesd[202]: [Warning] IMRemoveKeychainData: -67808 -- Could not remove data for service: IDS account: myemail@abc.com-AuthToken
10/12/14 10:30:17.900 PM identityservicesd[202]: [Warning] IMRemoveKeychainAuthToken: Could not remove auth token (error -67808)
10/12/14 10:30:17.904 PM identityservicesd[202]: [Warning] Tried to disable an account we don't know about, ignoring...
10/12/14 10:30:17.906 PM identityservicesd[202]: [Warning] Tried to disable an account we don't know about, ignoring...
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Oct 12, 2014 8:03 PMby Linc Davis,HelpfulBack up all data.
Quit FaceTime if it’s running. Force quit if necessary. Relaunch it and test after each of the following steps. If the problem isn't resolved, quit again and go on to the next step.
Step 1
Make sure you know the ID and password you use with FaceTime. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "facetime" or "com.apple.idms" in the name. Log out and log back in.
Step 2
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):
Containers/com.apple.FaceTime
Containers/com.apple.soagent
IdentityServices
Leave the Library folder open. Log out and log back in.
Step 3
In the Preferences subfolder, there may be several files having names that begin with any of the following strings:
com.apple.facetime.bag.plist
com.apple.FaceTime.plist
com.apple.ids
com.apple.imservice.FaceTime
com.apple.imservice.ids.FaceTime
Move them all to the Desktop. There may also be a file with the name "com.apple.imagent.plist". Move that to the Trash.
Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.
Log out and log back in. Test again. This time FaceTime should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes FaceTime to malfunction. Delete those files and recreate whatever settings they contained.
If the issue is still not resolved, quit FaceTime again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post your results.
If you later decide that you don’t like the results of Steps 2 and 3, you can undo them completely by quitting FaceTime and restoring the items you deleted in those steps from your backup.
