chris- apple

Q: When I'm watching a movie via Apple tv it stops the film and goes back to the main menu

DDoes anyone know why this has suddenly started happening and how to resolve it. I've restarted, rebooted. All software is upto date!

Apple TV, iOS 8

Posted on Oct 12, 2014 2:40 PM

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Q: When I'm watching a movie via Apple tv it stops the film and goes back to the main menu

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  • by Jason L,

    Jason L Jason L Oct 14, 2014 9:39 AM in response to chris- apple
    Community Specialists
    Oct 14, 2014 9:39 AM in response to chris- apple

    Howdy Chris,

     

    Welcome to Apple Support Communities.

     

    It sounds like you’re running into an issue where the video playback is quitting unexpectedly on your Apple TV. Are you streaming videos from the iTunes Store, using AirPlay or Home Sharing when the issue occurs? The article linked below provides troubleshooting suggestions that will resolve most Apple TV issues, just select the appropriate link for how you are trying to playback the videos when the issue occurs.

     

    Apple TV: Basic troubleshooting

     

    Cheers!

    -Jason