I Have an apple3 tv box. Hooked it up last night and it worked fine. Today when I turn the box on the only screen that comes up is a picture of the back of the apple box and a USB cable. I cannot get to a menu screen. I have rebooted everything several times.
Apple TV
Hello there, jdoneal.
The following Knowledge Base article offers up some great information in regards to seeing the message you have with your Apple TV:
If you see the 'Connect to iTunes' screen on your Apple TV
http://support.apple.com/kb/HT6321
Restore your Apple TV
To restore your Apple TV, follow these steps:
- Unplug the HDMI cable and power cord from your Apple TV.
- Open iTunes on your computer and make sure you have the latest version.
- Connect the Micro-USB cable to the back of your Apple TV and to a USB port on your computer.
- If you have an Apple TV (3rd generation), reconnect the power cord. If you have an Apple TV (2nd generation), leave it unplugged.
- In iTunes, you should see the Apple TV summary page.
If you don't see the Apple TV summary page, click Apple TV in the upper right.- Click Restore Apple TV. While it's restoring, don’t unplug anything. The time it takes to restore your Apple TV depends on the speed of your Internet connection.
- When your Apple TV has finished restoring, unplug the Micro-USB cable and power cord (if connected), then reconnect the HDMI cable and power cord to your Apple TV.
Get more help
If you restored your Apple TV and still see the 'Connect to iTunes' screen, you might have a hardware issue. You can take it to an Apple Retail Store or Authorized Service Provider for more help. If the Apple TV is out of warranty, you might have to pay a service fee to diagnose or replace it.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
Cannot get a menu screen on appletv box
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