Blue screen startup few times a day since iOS 8

Since I updated to iOS 8, my iPhone is restarting by itself, with the 'blue screen of death'... Sometimes one time, sometimes a few times in a row.. The diagnostic says 'ANS recoverable panic'. I read a few post in the past that it could be related to iWork, but I removed all apps and turned of documents in iCloud. Anyone else got 'the blue'.. and found a solution? I reset the phone already.


Must say the resent developments regarding the quality of releases and and overall experience is not what it used to be... Apple, I'm ok with waiting a few weeks extra for a new release!

iPhone 5s, iOS 8, 64gb

Posted on Oct 12, 2014 2:48 PM

Reply
9 replies

Oct 14, 2014 9:30 AM in response to kennmoo

Hello kennmoo,


It sounds like your phone is restarting on its own with a blue screen intermitently even after you reset the phone by holding the Home and the Sleep/wake buttons. I would next recommend backing up to iTunes and restoring your phone with this article:


Back up and restore your iOS device with iCloud or iTunes


If the issue persists, I would next restore it as a new device and test it to help isolate the issue to the backup.

support.apple.com/kb/ht4137


Thank you for using Apple Support Communities.

All the best,

Sterling

Oct 24, 2014 5:22 AM in response to kennmoo

Same problem here.


Its a refurbished iPhone 5s 32gb with exactly the same annoying behavior. Most of the time it panics again after first panic reboot.

I do think its a device problem, as it happens more often when iPhone gets warm.

Resetting the device didn't help.


1. Panic:

Incident Identifier: E38F5602-5525-47F1-AE96-A6664B4288C1

CrashReporter Key: xxxxxx

Hardware Model: iPhone6,2

Date/Time: 2014-10-23 15:41:42.138 +0200

OS Version: iOS 8.1 (12B411)

panic(cpu 0 caller 0xffffff800727330c): "ANS Recoverable Panic - GEB detected failure type 0x0000 start page 0x00000000 length 0x00000000 bus 1, buffer at 0x1706588. mfg 98-00-01-38-19-04 psf 0 current psf 0@src/drivers/apple/anc/anc.c:4310 - PreNand(15)"

Debugger message: panic

OS version: 12B411

Kernel version: Darwin Kernel Version 14.0.0: Tue Oct 7 00:04:44 PDT 2014; root:xnu-2783.3.13~4/RELEASE_ARM64_S5L8960X

iBoot version: iBoot-2261.3.32

secure boot?: YES

Paniclog version: 3

Kernel slide: 0x0000000004200000

Kernel text base: 0xffffff8006202000

Epoch Time: sec usec

Boot : 0x54490561 0x00000000

Sleep : 0x00000000 0x00000000

Wake : 0x00000000 0x00000000

Calendar: 0x5449057d 0x0003bf59


Panicked task 0xffffff8087c1fb20: 31223 pages, 171 threads: pid 0: kernel_task

panicked thread: 0xffffff8087dfca00, backtrace: 0xffffff8003d3bb00

lr: 0xffffff80062db408 fp: 0xffffff8003d3bb60

lr: 0xffffff8006220fbc fp: 0xffffff8003d3bbc0

lr: 0xffffff800727330c fp: 0xffffff8003d3bc10

lr: 0xffffff80069e7adc fp: 0xffffff8003d3bc40

lr: 0xffffff80065d013c fp: 0xffffff8003d3bc70

lr: 0xffffff80065d01b8 fp: 0xffffff8003d3bca0

lr: 0xffffff80062d83a0 fp: 0x0000000000000000


... stack traces


And log of panic:


Incident Identifier: BE5095A2-AF71-4934-8B22-39A8AAA1BE0C

CrashReporter Key: xxxxx

Date: 2014-10-23 15:41:41 +0200

Reset count: 1

Boot failure count: 0

Boot faults:

Boot stage: 0

Boot app: 2681261667





2. Panic right after the first one:

Incident Identifier: C5023A11-08C3-45C1-A317-DF4F993EC7EA

CrashReporter Key: xxxxx

Hardware Model: iPhone6,2

Date/Time: 2014-10-23 15:41:01.775 +0200

OS Version: iOS 8.1 (12B411)


panic(cpu 1 caller 0xffffff8016e7330c): "ANS Recoverable Panic - NAND CRC Error@src/drivers/apple/anc/anc_postnand.c:122 - PostNand(16)"

Debugger message: panic

OS version: 12B411

Kernel version: Darwin Kernel Version 14.0.0: Tue Oct 7 00:04:44 PDT 2014; root:xnu-2783.3.13~4/RELEASE_ARM64_S5L8960X

iBoot version: iBoot-2261.3.32

secure boot?: YES

Paniclog version: 3

Kernel slide: 0x0000000013e00000

Kernel text base: 0xffffff8015e02000

Epoch Time: sec usec

Boot : 0x5449054e 0x00000000

Sleep : 0x00000000 0x00000000

Wake : 0x00000000 0x00000000

Calendar: 0x54490555 0x000183fb



Panicked task 0xffffff809781fb20: 14988 pages, 163 threads: pid 0: kernel_task

panicked thread: 0xffffff80979e67a0, backtrace: 0xffffff8009213b00

lr: 0xffffff8015edb408 fp: 0xffffff8009213b60

lr: 0xffffff8015e20fbc fp: 0xffffff8009213bc0

lr: 0xffffff8016e7330c fp: 0xffffff8009213c10

lr: 0xffffff80165e7adc fp: 0xffffff8009213c40

lr: 0xffffff80161d013c fp: 0xffffff8009213c70

lr: 0xffffff80161d01b8 fp: 0xffffff8009213ca0

lr: 0xffffff8015ed83a0 fp: 0x0000000000000000

.. stack traces



And log of panic:


Incident Identifier: 6322F436-C73E-4007-910B-E4E077B97979

CrashReporter Key: xxxxxx

Date: 2014-10-23 15:41:01 +0200

Reset count: 2

Boot failure count: 1

Boot faults:

Boot stage: 0

Boot app: 2681261667

Nov 20, 2014 1:49 PM in response to kennmoo

So my MBPro 2.16 from 2006 died on me today... GPU failed.. After eight years of heavy duty, rest in peace. Looked on internet, seems there was a problem with graphics processor (GPU) and was actually the subject of an Apple recall and repair for free past the original warranty... I think im to late?? Now I have a MacBook Air 13-inch, medio 2013 and I have the WiFi problem under Yosemite : SLOOOOOWWWW connection, dropping connections or not connecting to my network. (yes, I tried another router) Then I read : Apple has determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail. These systems were sold between June 2012 through June 2013. Hope my MBAir won't die on me... Can't get my iPhone to sync with iTunes over WiFi, tried many things and handoff works 1 out of 10 times.. (logged out and in iCloud from all devices, wifi and bluetooth of course on)


Anyway... i'll set up my iPhone as new device. looking forward to setting up all my apps, pref, etc 😟


Here's the video of the blue screen error: http://vimeo.com/112323913


Now let me think... why I stopped using Windows again.......?

Nov 28, 2014 7:49 AM in response to kennmoo

I have the same issue. Iphone 5s, IOS 8.1.1. Phone randomly shuts down and the predominant item in the diagnostics is "ANS Recoverable Panic" Most of the time, I need to do a hard reset (hold power and home buttons for 10-15 seconds) to get the phone to restart. Occasionally the phone restarts on it's own. If you connect the phone to iTunes after a shut down, iTunes will recognize it as being in "Recovery Mode" and ask you to do a full restore.


I have done 2 full restores (restored the phone as new and then re-added my apps/settings) and am still experiencing this issue.


I cannot find any pattern that would point to a cause.. No particular network (4g vs 3g vs WiFi), no particular app that precedes the shutdown, nothing. Most of the time, the phone just shuts down while it's doing nothing sitting on my desk.. I have a replacement phone on the way from Verizon and I guess I will see if the issue persists on a new device.

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Blue screen startup few times a day since iOS 8

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