Photoshop CS2 (program error msg)... Help please!!

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Photoshop CS2 (program error msg)... Help please!!

I have installed the full creative suite 2 on my new iMac. everything works fine except photoshop?!!?

Illustrator works great, In-Design works great, But when i try to open a file or create a new page in PS it tells me "Could not create document because of a program error"???? ***?

I had a previous version of CS and it worked fine for one day, then that started happening. I installed the CS2 trial version, and it would still give me the same error msg. I erased everything and installed the new CS2 (photoshop, illustrator , in-design and acrobat). It still gives me the same darn msg.???

Any help would be greatly appreciated!

thanks

24" Intel core duo, Mac OS X (10.4.7), 2Gb Ram, NVIDIA GeForce 7600 GT

Posted on Sep 24, 2006 7:54 AM

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Answer 1

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Dr. Smoke

Level 9

56,586 points

Sep 24, 2006 8:34 AM in response to lapa

See the Adobe Knowledge Base document "Error 'Could not complete your request...' or 'Could not create a new document...' (Photoshop CS2 on Mac OS X v10.4)"

I suggest whenever you have problems with third-party applications, the first place to start troubleshooting is with the application's documentation, then vendor's web site. Usually their sites have FAQs, lists of known bugs, or application-specific forums similar to these Discussions. Sometimes, unlike the Apple Discussions, the questions are even answered by employees of the vendor.

The document cited above was found in 10 seconds by searching the Adobe support site.

Good luck!

😉 Dr. Smoke
Author: Troubleshooting Mac® OS X

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Answer 2

Nov 3, 2006 12:14 PM in response to Dr. Smoke

Dr. Smoke, thank you very much for the usefull advice, since I encountered the same Photoshop-error with a HP 2360 printer.

Removing the printer from the Print & Fax (System Preferences) resolved the issue.

iMac G5 20 inch Mac OS X (10.4.8)

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