iPhone 6, Unknown Error 56, RED iTunes logo, stuck in recovery mode, won't restore, ios 8 - 8.0.2 update fail!

I tried everything but not solved. I went to apple store yesterday. Genius said hardware has problem so swap it out. 🙂 Go to apple store and you'll take a new one 🙂

it is a good news 🙂 which did you go Apple Store ? and did you have a reservation ?

I have the same problem except I am traveling in China. The Apple people here say I have to wait to take the phone back to the US for service. Now I am stuck without a phone while traveling in China for 3 weeks. I was thinking of replacing my work Samsung with an iPhone, but not with this type of uncoordinated global service.

The iPhone warranty has never been international because of the differing regional devices. To ensure you get a device that works within your particular home geographic region, and supports the particular cellular bands used in your country, devices can only be serviced in the country of purchase. It has been that way since the introduction of the iPhone in 2007. While I do not generally bash other companies, I have had experience with Samsung. If you encounter trouble with that device, you can expect to ship it to Samsung for repair/replacement, at cost, while warranty claims with Apple will get your replacement while you wait at Apple, as long as you are within your country of purchase. Even with express shipment of a Samsung device, I was out of a phone for over two weeks. And, their OS updates are few and far between, with many versions not capable of updates.

Took my phone back, the Apple genius guys were very helpful apart from 2 key things:

1. No apology for their hardware/software being at fault
2. Kept me waiting for 30 mins whilst they "validated" my phone. Apparently they now open them up as some form of validation - Checking for fakes? Substituted components? Who knows?

Considering it was their software that caused my phone to literally break, I find it pretty disgusting to not get an apology, let alone an iTunes voucher or something for the inconvenience caused

• Several hours of trying to get the thing to restore/upgrade
• 45mins on the phone to Apple support
• 30 mins travel to the Apple Store
• 1hr total time spent at the store
• 30 mins back
• However long it takes me to restore what data I can from itunes/iCloud

A bit of a joke really and not a good way to reward someone that has spent A LOT of money over the years on iPhones, iPads and iMacs....

Apple? Any chance of a response/follow up here?

JimmyJames75 wrote:

Apple? Any chance of a response/follow up here?

This is a user to user support forum. Apple does not participate here, so you will not get a response/follow up here. If you have an issue with how things are handled at a particular Apple retail outlet, you take that up with the manager of that particular location.

So Now I am without a phone while traveling in a new country for 3 weeks. I have not had problems with my Samsung for over 2 years - the updates always install correctly and don't lock up the phone. If I only wanted a phone that worked in one country, I would still buy the Samsung because it doesn't quit when it updates.

Thats fine. I just want people to know that after 15 years of using blackberry and Samsung, I am now sorry I switched to iPhone even though I run two Macs, an iPad and iPod.

I'm sorry to hear that, however, nothing is to say your Samsung couldn't fail, and if it did, you would be in worse shape than you are with your iPhone. At least when you return to the US, you will be able to go to Apple about a replacement device. If your Samsung fails now, you will have to ship it to the US.

That post was not addressed to you.

OK, thanks Chris. I'll see if I can find their details.

You can use iTunes to exit recovery mode.

(1) Connect your iPhone to your computer and run iTunes on your computer.

(2) Select your iPhone from the list of buttons at the top of iTunes, then click the "Restore" button.

(3) Wait for the backup and restore process to complete, then "restore from backup" in iTunes after the phone has been restored.

Read Apple support for more details:

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

NOTE: This method will fix iPhone stuck in recovery mode, but will restore the iPhone in the process. This will erase everything on the iPhone, but a backup will be created during the Restore process, allowing you to recover your data.

Hi, I'm from Perú, i have the same problem,

I decided to return my unusable iphone 6 to Apple, i will send it to Cupertino, with a note like this: "Thanks to Apple (and its useless technical support in my country), I will have to use Android."

İ forgot to write solution about this problem. I went to App Store and problem is a hardware problem and non-solution so that they changed my iphone with a new one . If you tried all solutions but does not change anything , you have to go an Apple Store or Apple authorized service . They will help you.

انا لدية هذة السؤال ماهوة الحل 😕