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Q: Intermittent wi-fi power loss (?)

System details: Macbook Pro, 15-inch, mid-2012. Processor: 2.6 GHz Intel Core i7. Memory: 8 GB 1600 MHz DDR3. Running OS X Mavericks 10.9.5.

 

Wireless network details: Router is an older Time Capsule. Firmware is up-to-date. Security: WPA/WPA2 Personal. 802.11b/g/n. My ISP is Time Warner Cable.

 

Symptoms: Since September 29, 2014, while I'm working, the machine will intermittently lose wifi connectivity. When this happens, clicking on the wifi status icon in the menu bar shows that wifi is on, but no networks are listed. (Other wifi-enabled devices -- my iPhone 5 and my husband's Macbook Pro, for example -- can see and connect to the wifi network just fine at the time when this happens.) When I click on Apple menu - System Preferences - Networks, then choose Wi-Fi from the list, it says Status: Off. (This, despite the fact that the status in the menu bar still says On. I have screenshots of these conflicting statuses.) When I then click the "Turn Wi-Fi On" button, the status in the menu bar changes to Off, but the status in the System Preferences - Network panel remains Off. When I click "Turn Wi-Fi On" again, the button depresses and turns blue briefly (showing that it registered the click), but nothing happens to the wifi status in either the menu bar or the System Preferences - Network panel --- the status remains Off.

 

In short, when this happens, the wi-fi acts as though it is turned off, and I lose the ability to toggle wi-fi power.

 

Restarting the machine usually fixes it. After restart, wifi is On and connects properly to the network. However, after a period of time anywhere from one minute to 24 hours (that I have observed so far), the symptoms described above recur and wi-fi connectivity drops again. I have been keeping a written log of this behavior for a few days, recording the times when it drops and the times when it is working properly again after a restart, and can ascertain no particular pattern to the length of time between drops.

 

Occasionally -- twice out of probably 15-20 restarts so far -- upon restart, wifi connectivity is not restored. Instead, the wifi status icon in the menu bar is gray with an X in it, and clicking on it elicits the message "Wi-Fi: No Hardware Installed." If I then restart the machine again, wifi will work properly (for an unpredictable period of time, as described above).

 

I have run Wireless Diagnostics and had it monitoring the wireless connection several times when connectivity dropped. It noticed the drop all but once and notified me, and I output the log files. Usually, after writing the log files, it will tell me that wifi is turned off and ask me to turn it on. However, one time it told me that there was a WAN failure -- that my wifi was working correctly but it could not connect to the internet. Also, as I suggested, there was one time that connectivity dropped with the same symptoms as above, but Wireless Diagnostics did not notice that it had dropped.

 

In my written log, I have also been tracking what I was doing and the physical position of the machine when connectivity drops. A few times, wi-fi connectivity has dropped immediately upon setting the machine down in another place (when I picked it up and moved it while it was open and awake). However, many more of the drops have occurred when the machine was sitting still in one place and I was working. Also, I logged at least two instances where I moved the machine and set it down and wi-fi connectivity did not drop. The drops that have occurred when the machine is moved are equally likely to happen whether it is being moved farther away from the router or closer to the router.

 

Physical proximity to the router (and thus stronger signal) does not appear to have any correlation to whether wi-fi connectivity drops, or on the length of time between drops. Physical position of the machine -- on a desk, on a stand, on my lap -- also does not appear to have any correlation.

 

What I am doing on the machine also does not appear to have any correlation to the problem. I could be composing an email (typing quickly), browsing the web (occasional clicking, much scrolling), or just standing there staring at the screen and not touching the machine at all.

 

When I connect the machine directly to the cable modem using an ethernet cable, that connection works just fine. This is a wifi-only issue.

 

The very first time I observed this behavior, I had brought my machine into a coffee shop and had just opened it up and tried to connect to their wifi. Immediately beforehand, I had been at a university library, connected to their guest wifi network with no problems (so it's not like it dropped at home and I didn't notice it until I opened up the machine at the coffee shop). This would seem to imply that it doesn't just happen on my home network, and is therefore probably not caused by my router. However, I haven't directly tested it with a different router.

 

Putting the machine to sleep and then waking it does not trigger the symptoms.

 

Things I have tried:

 

  • Restarting the machine, obviously. This restores wifi connectivity temporarily (except for the occasional time when "Wi-Fi: No Hardware Installed" is shown).
  • Unplugging the router, waiting 60 seconds, and then plugging it back in.
  • Unplugging the cable modem, waiting 60 seconds, and then plugging it back in.
  • Resetting the PRAM. No effect.
  • Resetting the SMC. No effect.
  • Going through the troubleshooting steps at Wi-Fi: How to troubleshoot Wi-Fi connectivity.
  • The Genius Bar installed a new Airport card. Note that they were unable to reproduce these symptoms while they had the machine in the store for about 48 hours. Their extended diagnostics showed no hardware problems, either with the Airport card or with any other piece of hardware in the machine. They replaced the Airport card based on my description and screenshots of the symptoms, especially the "Wi-Fi: No Hardware Installed" message. The problem recurred a few hours after I got the machine back home.
  • Turning off Bluetooth. No effect.
  • Running a scan in Wireless Diagnostics - Utilities window - Wi-Fi Scan (while the wi-fi was working properly), and changing the channel on the router to one of the channels that Wireless Diagnostics labeled "Best." I did this about 4 hours into the 24-hour uptime interval. I really thought that had fixed it, because 24 hours was by far the longest it had stayed up, but then it dropped again.
  • Erase and install. I did this two days after the Airport card was replaced. I followed the instructions at OS X: How to erase and install to erase the hard drive and install Lion from the recovery partition (because that's what was on there), then re-downloaded Mavericks from the App Store and installed it. I had the machine connected to the internet via ethernet cable during this process. I did not reinstall any apps or restore any of my files from my backups, in case one of those was the problem -- left it as a completely fresh install. The problem still recurred within a few hours.

 

I have a whole bunch of Wireless Diagnostics logs as .tar.gz files. I've untarred/unzipped a few of them and tried to look at the logs myself, but I can't interpret them very well. I can tell that Wireless Diagnostics keeps testing to see whether the connection is working, and I can see when Wireless Diagnostics notices that it's not working, but I can't see anything obvious that explains why it's not working.

MacBook Pro (15-inch Mid 2012), OS X Mavericks (10.9.5)

Posted on Oct 13, 2014 8:38 AM

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Q: Intermittent wi-fi power loss (?)

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  • by John Galt,Helpful

    John Galt John Galt Oct 13, 2014 8:50 AM in response to clring
    Level 8 (48,715 points)
    Mac OS X
    Oct 13, 2014 8:50 AM in response to clring

    Occasionally -- twice out of probably 15-20 restarts so far -- upon restart, wifi connectivity is not restored. Instead, the wifi status icon in the menu bar is gray with an X in it, and clicking on it elicits the message "Wi-Fi: No Hardware Installed." If I then restart the machine again, wifi will work properly (for an unpredictable period of time, as described above).

     

    This is the most damning evidence of intermittent hardware failure, which can be difficult or impossible to definitively diagnose. "No hardware installed" can occur with a corrupted OS X installation but for it come and go as you describe makes that unlikely. Besides, you already reinstalled the OS.

     

    If your Mac is still under AppleCare, inform Apple they haven't fixed it yet and ask what they intend to do about it.

     

    In an act of desperation, determine if the failures also occur regardless of whether the MacBook's power adapter is connected or not. Power anomalies should have no bearing on the problem but poor power quality or aftermarket power adapters can cause all sorts of inexplicable behavior to occur.

     

    I have a whole bunch of Wireless Diagnostics logs as .tar.gz files. I've untarred/unzipped a few of them and tried to look at the logs myself, but I can't interpret them very well. I can tell that Wireless Diagnostics keeps testing to see whether the connection is working, and I can see when Wireless Diagnostics notices that it's not working, but I can't see anything obvious that explains why it's not working.

     

    They really are not very useful to anyone other than Apple's engineers. If hardware is failing intermittently as you describe, the logs will simply record a failure to establish or maintain a network connection, or the lack of available hardware with which to communicate.

  • by clring,

    clring clring Oct 13, 2014 9:10 AM in response to John Galt
    Level 1 (0 points)
    Oct 13, 2014 9:10 AM in response to John Galt

    I'll start keeping track of whether power is connected or not. I believe it's happened even when power is not connected, but since I haven't been specifically writing it down, I can't be certain that my memory is correct on that. The power adapter is not the original power adapter that came with the machine, but I bought the new one from Apple, not from a third party.

     

    Unfortunately it is not under AppleCare. However, I will still tell the Geniuses that replacing the Airport card didn't fix it and ask what the next step might be. I think it'll be sending it off to have the logic board and/or the display --- where the wi-fi antenna is --- replaced, which will cost a few hundred bucks, but they should knock the cost of the Airport card off of that. I just hope that will actually fix it. (Right now, the only alternative is to pretend it's 2001 again and go ethernet-only.)

  • by Bhka,

    Bhka Bhka Mar 12, 2016 2:07 AM in response to clring
    Level 1 (0 points)
    Mar 12, 2016 2:07 AM in response to clring

    Hi,

     

    I'm having exactly the same issue as you had, and I can add that the problem occurs wether the original power cable is plugged or not.

     

    I just found your post which helped me a lot, (I was about to replace my Airport card & the antenna !!). So thank you.

     

    It's been a little while since you wrote down this post but I was wondering if you could finally solved your problem anyhow ?

     

    Thanks a lot.