Q: iphone 6 plus dropping calls
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Oct 15, 2014 6:20 AMby sterling r,Hello there DavidBrown1,
It sounds like you are not able to use the phone for phone calls because the calls keep failing. I would use the troubleshooting in the following article to help you either get that going, or know if you should contact AppleCare or your carrier:
iPhone: Troubleshooting issues making or receiving calls
Follow the steps below to resolve this issue. Please test after each step.
- Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
- Check your phone settings:
- Check your Do Not Disturb settings: Tap Settings > Do Not Disturb.
- Check for any blocked phone numbers: Tap Settings > Phone > Blocked.
- See if Call Forwarding is turned on: Tap Settings > Phone > Call Forwarding.
- Ensure that your software is up to date:
- Check for a carrier settings update.
- Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.
- If the iPhone has a SIM card, reseat the SIM card.
- If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
- Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
- Try to make or receive calls in another location.
- Attempt to isolate to one network band:
- If you're having the issue on LTE, disable LTE, if possible, and try again.
- If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
- Contact the carrier to check the following:
- Your account is properly configured to use the specific iPhone that has the issue.
- There are no localized service outages.
- Your account doesn't have a billing-related block.
- Your calls don't have errors on the carrier system.
- Restore the phone as new.
If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.
Thank you for using Apple Support Communities.
All the best,
Sterling
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Oct 15, 2014 8:39 PMby Bryan C2,HelpfulDavid,
I have been dealing with the same issues since I activated my iPhone 6 Pluses 128GB on October the 3rd. I upgrade from a iPhone 5 that I have been using for the past two years. My wireless provider is Verizon, as it was on my iPhone 5. I occasionally had a dropped call with my iPhone 5 but in the past 12 days I have had in excess of 150 dropped and failed calls with my iPhone 6 Plus. I have spent over 40 hours trouble shooting with Verizon and Apple TSS. I have restored the iPhone and set it up as new multiple times. The last thing Apple Engineers requested I do was to do the following steps 1) Remove the SIM Card.
2) Restore the iPhone (Using a different computer. And using a different network). 3) Unplug the iPhone from iTunes and turn the iPhone off 5) Insert a new SIM Card. 6) Power the iPhone back up. 7) Setup the iPhone as new. 8) Do not sign into iTunes or iCloud. They said this would solve the issue. Afterwards, the first call I made was dropped. The next two calls "Failed" followed by another call being dropped a few minutes later. The days following the Apple Engineers procedure I continued to have call after call get dropped as well as many more "Call Failed" messages, when dialing out. I have read multiple threads in the Apple forums that indicate that this problem is not limited to those of us on the Verizon network. People on AT&T, T-Mobile, Verizon and other networks in the US and overseas are having this issue with the iPhone 6 and 6 Plus. Some others have noticed, as well as myself, that the iPhone 6 and Plus have poorer signal strength than the iPhone 5, 5s and 4s. I have compared the signal strength of my two iPhone 5's to the iPhone 6 Plus for the past 12 days and I have found that 99% of the time the 5's have more dots of signal than the iPhone 6 Plus. I also see the 6 Plus going to 3G when both of the 5's are on LTE. I have even seen several occasions when the iPhone 6 Plus has 5 dots of signal strength and be on 3G when the 5's have 3-5 dots and be on LTE. For over a week Verizon and Apple have all acted like I am the first person they have heard of having this issue. Today, I turned VOLTE off and I had only one dropped call (But, today I was on my phone less than normal. I use my phone for business). Being that I am a technician with many years of troubleshooting experience I have come to the conclusion that the issue is two part. The main problem is the iPhone 6 Plus. I am not sure if it is a hardware issue or a software issue. The second issue is that when you use VOLTE on Verizons network and the call originates on the LTE network if the phone switches to 3G or 1x the call will be dropped. And being that the iPhone 6 has a signal strength issue that causes it to drop off the LTE network then it is going to be unreliable. Also, I have found through extensive research that Verizons new XLTE network uses band 4 and the standard LTE network uses band 13. The iPhone 5 does not supports XLTE like the iPhone 6 Plus does. The XLTE band 4 does not propagate the same distance as the LTE band 13 (Meaning that Band 13 has a longer range than Band 4). That being the case if the iPhone 6 is using a band that has a shorter reach and the iPhone 6 has poorer reception then the dropped calls are going to be that much more of an issue, Today, I finally had someone in Verizon Tech Support admit that they have had a lot of calls from people with the iPhone 6 and 6 Pluses complaining of poor signal strength and dropped calls. Later today a Verizon Senior Tech called me and said that the iPhone 6's have had a lot of problems with signal strength on their network. He suggested I buy a Samsung Galaxy S5 because he said they have not had any dropped call or signal strength issues with the S5.
Apple has to admit they have a problem before the problem can be resolved. The problem is Apple Engineers arrogantly said that the iPhone 6 has the highest quality hardware ever put in an iPhone and that there is no way that this is an iPhone issue. They blame Verizon. Unfortunately, I will be taking back both of the iPhone 6 Pluses I bought either tomorrow or Friday for a refund.
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Oct 23, 2014 8:10 PMby Bryan C2,Ok. I foolishly kept my iPhone 6 Pluses with the hope that iOS 8.1 would resolve my issues. Unfortunately for me and the many others having my same issues iOS 8.1 did not resolve the issues. Two days ago I gave in and had Apple replace one of my iPhone 6 Plus 128GB. The replacement iPhone not only did not resolve my issues but rather has amplified the problem. I am in constant contact with both Apple TSS and Verizon TSS. I contacted Verizon TSS yesterday and they escalated it to their engineers. Verizon said I would receive a call back from someone about what, if anything, they determine to be the problem. (Verizon TSS, again, acknowledged that they are receiving a great deal of complaints from other iPhone 6/ 6 Plus customers that are having my exact same issues.)
After not hearing back from Verizon yesterday I finally had a response from them, today. Instead of actually calling me to acknowledge they did something to solve the issues they sent me a text. The text read as follows........ "The issue you reported is resolved. Please retry your service. If unsuccessful, call VZW 1 800 922 0204, option 3".
I guess I will call Verizon TSS again. The problem has not been resolved.
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Jul 8, 2015 7:42 AMby krishnabahen,I just change my Verizon service to sprint and I got iphone 6 plus. I have issue of dropping calls. I have iphone 6 plus gold, 64 gb. I went to sprint store and they changed phone for me and gave me another GOLD iphone 6 plus but after two days I got the same problem so yesterday I went back to him and ask to change phone so he told me it is not a phone issue it is a software issue which we have in iphone 6 plus. he says do not download ios 8.1 otherwise it will give you problem. so he replaced my to silver and did not download software. let's see what happens.
thank you
