slow macbook pro!

Problem description:

macbook pro running slow


EtreCheck version: 2.0.3 (88)

Report generated October 14, 2014 at 12:25:15 AM GMT+3


Hardware Information: ℹ️

MacBook Pro (13-inch, Late 2011) (Verified)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software: ℹ️

OS X 10.9.4 (13E28) - Uptime: 1:18:44


Disk Information: ℹ️

Hitachi HTS545050B9A302 disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (162.75 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8


USB Information: ℹ️

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver


Thunderbolt Information: ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper: ℹ️

Mac App Store and identified developers


Kernel Extensions: ℹ️

/System/Library/Extensions

[not loaded] com.smarttech.iokit.SMARTBoard (10) Support

[not loaded] com.tectona.driver.PL2303 (1.3.0) Support


Launch Agents: ℹ️

[invalid?] com.epson.Epson_Low_Ink_Reminder.launcher.plist Support

[invalid?] com.epson.eventmanager.agent.plist Support


Launch Daemons: ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support


User Launch Agents: ℹ️

[loaded] com.facebook.videochat.[redacted].plist Support

[loaded] com.google.keystone.agent.plist Support

[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support

[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support

[running] com.spotify.webhelper.plist Support


User Login Items: ℹ️

iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

MenuTab for Facebook UNKNOWN (missing value)

CleanMyDrive UNKNOWN (missing value)

Google Drive Application (/Applications/Google Drive.app)


Internet Plug-ins: ℹ️

FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 15.0.0.152 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

DivXBrowserPlugin: Version: 1.3 Support

SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support

ContentUploaderPlugin: Version: 1.2 Support

Silverlight: Version: 5.0.61118.0 - SDK 10.6 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version


Safari Extensions: ℹ️

AdBlock


3rd Party Preference Panes: ℹ️

DivX Support

Flash Player Support


Time Machine: ℹ️

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 336.50 GB

Destinations:

TOSHIBA EXT [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 336.50 GB X 3)


Top Processes by CPU: ℹ️

15% WindowServer

6% Safari

5% com.apple.WebKit.Networking

1% cookied

1% hidd


Top Processes by Memory: ℹ️

258 MB Safari

125 MB com.apple.IconServicesAgent

94 MB Finder

86 MB Google Drive

82 MB Mail


Virtual Memory Information: ℹ️

960 MB Free RAM

1.61 GB Active RAM

626 MB Inactive RAM

1.06 GB Wired RAM

1.39 GB Page-ins

33 MB Page-outs

MacBook Pro, OS X Mavericks (10.9.4)

Posted on Oct 13, 2014 2:45 PM

Reply
13 replies

Oct 13, 2014 3:46 PM in response to danaipld

Please describe the problem in as much relevant detail as possible. The "etrecheck" fad hasn't made that step any less necessary. The better your description, the better the chance of a solution.

For example, if the computer is slow, which specific actions are slow? Is it slow all the time, or only sometimes? What changes did you make, if any, just before it became slow? Have you seen any alerts or error messages? Have you done anything to try to fix it? Most importantly, do you have a current backup of all data? If the answer to the last question is "no," back up now. Ask if you need guidance. Do nothing else until you have a backup.

Oct 14, 2014 12:19 AM in response to danaipld

There is a good chance that your problem is solved when you completely uninstall CleanMyMac. This is one of the worst crap softwares.

If you have CMM V2: open the app, choose uninstall in the navigation panel, then uninstall.

Restart, and empty the trash.

Then download FindAnyFile from http://apps.tempel.org/FindAnyFile/.

Start it, in the search field type macpaw hold the Alt(option) key, type your password, and check the list it produces:

"move to trash" all entries that are listed with macpaw.

Then quit the FAF app, and restart. Empty the trash.

Then download the Mavericks COMBO Update http://support.apple.com/kb/DL1760

Install the combo update.

---

You also have to update Flashplayer.

I propose also to uninstall DivX.

That's it.

Post how you go.

Lex

Oct 15, 2014 6:51 AM in response to Lexiepex

@Linc Davis

@Lex

my computer is mostly slow when I am running programs or apps. It also takes a lot of time to turn on. I do not remember making any changes before it became slow. A few weeks ago I noticed that I only had 10 GB left from my storage so I thought that was the problem, and I started deleting files and moving some on my external hard driver. I have my important files stored on my external hard driver now and today I started backing up on my ext hard driver using time machine. Also, on my storage information bar I see that I have 265.07 GB of "other" things. What is all that??

Lex I also did what you suggested.

I did not see any big difference after doing the above.

Here's my new report



EtreCheck version: 2.0.4 (89)

Report generated October 15, 2014 at 4:44:50 PM GMT+3


Hardware Information:ℹ️

MacBook Pro (13-inch, Late 2011) (Verified)

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n


Video Information:ℹ️

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1280 x 800


System Software:ℹ️

OS X 10.9.5 (13F34) - Uptime: 0:18:16


Disk Information:ℹ️

Hitachi HTS545050B9A302 disk0 : (500.11 GB)

S.M.A.R.T. Status: Verified

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 499.25 GB (161.10 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8


USB Information:ℹ️

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

Seagate Expansion 1 TB

S.M.A.R.T. Status: Verified

EFI (disk1s1) <not mounted> : 210 MB

DANAI (disk1s2) /Volumes/DANAI : 999.86 GB (858.35 GB free)

Apple Computer, Inc. IR Receiver


Thunderbolt Information:ℹ️

Apple Inc. thunderbolt_bus


Gatekeeper:ℹ️

Mac App Store and identified developers


Kernel Extensions:ℹ️

/System/Library/Extensions

[not loaded] com.smarttech.iokit.SMARTBoard (10) Support

[not loaded] com.tectona.driver.PL2303 (1.3.0) Support


Launch Daemons:ℹ️

[loaded] com.adobe.fpsaud.plist Support

[loaded] com.microsoft.office.licensing.helper.plist Support


User Launch Agents:ℹ️

[failed] com.facebook.videochat.[redacted].plist Support

[loaded] com.google.keystone.agent.plist Support

[running] com.spotify.webhelper.plist Support


User Login Items:ℹ️

iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

MenuTab for Facebook UNKNOWN (missing value)

CleanMyDrive UNKNOWN (missing value)

Google Drive Application (/Applications/Google Drive.app)


Internet Plug-ins:ℹ️

FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support

QuickTime Plugin: Version: 7.7.3

Flash Player: Version: 15.0.0.189 - SDK 10.6 Support

Default Browser: Version: 537 - SDK 10.9

SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support

ContentUploaderPlugin: Version: 1.2 Support

Silverlight: Version: 5.0.61118.0 - SDK 10.6 Support

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version


Safari Extensions:ℹ️

AdBlock


3rd Party Preference Panes:ℹ️

Flash Player Support


Time Machine:ℹ️

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 338.15 GB

Destinations:

DANAI [Local]

Total size: 999.86 GB

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 338.15 GB X 3)


Top Processes by CPU:ℹ️

17% WindowServer

5% com.apple.WebKit.Networking

3% Safari

2% backupd

2% hidd


Top Processes by Memory:ℹ️

215 MB Safari

168 MB com.apple.WebKit.WebContent

142 MB mds_stores

125 MB com.apple.IconServicesAgent

86 MB Google Drive


Virtual Memory Information:ℹ️

134 MB Free RAM

1.61 GB Active RAM

1.57 GB Inactive RAM

964 MB Wired RAM

1.40 GB Page-ins

16 KB Page-outs

Oct 15, 2014 7:12 AM in response to danaipld

1. Leftovers from CleanMyMac.Remove all entries in SystemPreferences->Users&Groups->LoginItems, with the minus sign underneath. Then Restart. Now CleanMyDrive is not running. Uninstall again.

2. I hope you did not remove system files with CMM.

3. I suppose that you only moved user data files to the extra disk, not your homefolder or such.

Lex

Oct 15, 2014 7:30 AM in response to danaipld

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Oct 16, 2014 6:15 AM in response to Lexiepex

Ah ok. Then I did not remove any system files with CMM. What else can I do now?

@Linc these are results when opening Word


10/16/14 4:11:05.194 PM com.apple.launchd[1]: (com.apple.WebKit.WebContent.569A9340-C910-41C9-8E00-32C316EF83BB[830]) Exited with code: 1

10/16/14 4:11:30.118 PM WindowServer[88]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Word" for over 1.00 seconds. Server has re-enabled them.

10/16/14 4:11:30.501 PM WindowServer[88]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Word" after 1.38 seconds (server forcibly re-enabled them after 1.00 seconds)

10/16/14 4:11:36.658 PM WindowServer[88]: disable_update_timeout: UI updates were forcibly disabled by application "Microsoft Word" for over 1.00 seconds. Server has re-enabled them.

10/16/14 4:11:36.979 PM WindowServer[88]: common_reenable_update: UI updates were finally reenabled by application "Microsoft Word" after 1.32 seconds (server forcibly re-enabled them after 1.00 seconds)




and these when opening my mail


10/16/14 4:12:53.216 PM WindowServer[88]: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

10/16/14 4:12:53.244 PM WindowServer[88]: common_reenable_update: UI updates were finally reenabled by application "Mail" after 1.03 seconds (server forcibly re-enabled them after 1.00 seconds)

Oct 16, 2014 6:47 AM in response to danaipld

Please read this whole message before doing anything.

This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

Step 1

The purpose of this step is to determine whether the problem is localized to your user account.

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

Step 2

The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Please take this step regardless of the results of Step 1.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe modeand log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of Steps 1 and 2.

Oct 16, 2014 6:51 AM in response to danaipld

Good:, one part is asked to start in your LoginItems, it suffices to take it out of the LoginItems:

SystemPreferences->Users&Groups->LoginItems: remove the CleanMyDrive entry with the minus sign underneath.

At the same time you can take out the others too: iTunes is unimportant and does not nee to be there. GoogleDrive has been reported as causing some errors sometimes. Menutab is not there anymore.

After that restart.

Take a day or more without using Googledrive, to see if it makes any difference.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

slow macbook pro!

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