68nick

Q: How do I remove an alias from my Apple ID?

How do I remove an old xxx@icloud.com alias from my Apple ID when there is no Delete button? Further, I can create new alias and delete them again because new alias come with a Delete button, but how can I remove the old alias? Any suggestions?

iMac, iOS 8

Posted on Oct 13, 2014 1:45 PM

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Q: How do I remove an alias from my Apple ID?

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  • by randers4,

    randers4 randers4 Oct 13, 2014 1:57 PM in response to 68nick
    Level 9 (62,845 points)
    Oct 13, 2014 1:57 PM in response to 68nick

    Are you sure it's an alias address?  You can't remove your main @icloud.com address.

  • by 68nick,

    68nick 68nick Oct 13, 2014 10:47 PM in response to randers4
    Level 1 (14 points)
    Oct 13, 2014 10:47 PM in response to randers4

    Yes rangers. I find the alias at > iCloud.com > Mail > Settings (low left corner) > Account. I can see iCloud/iCloud IMAP and "Add new alias" to the left, and my account information to the right. It is here things start to go wrong. My name is displayed correct, but below is the old email address which cannot be removed. I can add new alias and delete them again, but I cannot delete the old email address. Don't know why?

  • by Old Toad,

    Old Toad Old Toad Oct 14, 2014 9:50 AM in response to 68nick
    Level 10 (140,898 points)
    Photos for Mac
    Oct 14, 2014 9:50 AM in response to 68nick

    Any alias to an iCloud email account must be added or removed online from iCloud.com:

    iCloudemailaliaspane.png

    OTsig.png

  • by 68nick,

    68nick 68nick Oct 14, 2014 12:16 PM in response to Old Toad
    Level 1 (14 points)
    Oct 14, 2014 12:16 PM in response to Old Toad

    Thanks Old Toad, but I try to remove the alias online from iCloud - from the screen dump you send show. I can add new alias and remove them as well. Maybe I got it all wrong?

    The problem is, my primary email address is 100% correct, but where it say "Email address" on your screen dump, I have an faulty email address which cannot be removed? The faulty email address come from a person who try to log into and create a new Apple ID on my iPad 6 months ago. The person did not have access to my password but my Apple ID (my email address) was of course available in the iPad. I cannot understand how someone can add himself as "alias" in my Apple ID without access to my password? But this is how his email ended up on my Apple ID and I cannot remove it...

  • by randers4,

    randers4 randers4 Oct 14, 2014 12:36 PM in response to 68nick
    Level 9 (62,845 points)
    Oct 14, 2014 12:36 PM in response to 68nick

    Contact Apple for assistance by going to https://expresslane.apple.com, then click See All Products & Services>More Products & Services>Apple ID>Other Apple ID Topics>The topic is not listed.   See if they can explain what's going on and remove it for you.  (The call should be free but you will need to provide your serial number, which you will find in Setting>General>About.)

  • by 68nick,

    68nick 68nick Oct 14, 2014 1:14 PM in response to randers4
    Level 1 (14 points)
    Oct 14, 2014 1:14 PM in response to randers4

    Thanks randers4 for your suggestion, but I already spoke to Apple Support, plus my authorized Apple dealer in Sweden. Both Apple Support and my dealer are surprised to see the faulty email in my Apple ID, but they cannot remove it (they have got my Apple ID and Password to log into my account). Anyhow, because they are not able to remove it, one of them recommended me to create a new 2'nd Apple ID. But when I asked what will happened with all updates, subscriptions, apps, programs, music, movies, etc. related to the Apple ID in question, then the conversation stopped. I turn to this forum to see if someone else can help me?

  • by randers4,

    randers4 randers4 Oct 14, 2014 1:22 PM in response to 68nick
    Level 9 (62,845 points)
    Oct 14, 2014 1:22 PM in response to 68nick

    As you may know, purchased media, and any app updates, are permanently tied to the ID used to purchase them so creating a second ID won't prevent you from continuing to use your original ID for app updates.

     

    As far as I know, you cannot remove an @icloud.com address from an iCloud ID, you can only remove an @icloud.com alias address.  Besides, if Apple said they couldn't do it, I doubt anyone can.  You could always call Apple back and try to escalate it to a senior advisor.  Otherwise I'm not sure what to suggest.

  • by 68nick,

    68nick 68nick Oct 14, 2014 1:39 PM in response to randers4
    Level 1 (14 points)
    Oct 14, 2014 1:39 PM in response to randers4

    Again thanks for answer. Yes, the faulty email that cannot be removed from my Apple ID is a @icloud.com address, and yes I believe you are right about the calling Apple back.

     

    I do not believe the person who managed to put the faulty email in my Apple ID can access my ID today (I change password 2 times since), it is just the unpleasant feeling of seeing another persons email in my account. The person in question was once my colleague, but he work for a competitor today and I use my Apple ID for my business so seeing his email in my Apple ID not a pleasant feeling...

     

    Once again, thanks for your response!

  • by randers4,

    randers4 randers4 Oct 14, 2014 1:50 PM in response to 68nick
    Level 9 (62,845 points)
    Oct 14, 2014 1:50 PM in response to 68nick

    You're welcome.   Good luck!

  • by Andresmb93,

    Andresmb93 Andresmb93 Dec 10, 2015 9:30 PM in response to randers4
    Level 1 (0 points)
    Dec 10, 2015 9:30 PM in response to randers4

    Hi

     

    I have the same problem!!! can you please tell me if the problem is already resolved?

  • by HauteDork,

    HauteDork HauteDork Dec 31, 2015 6:27 PM in response to 68nick
    Level 1 (0 points)
    Dec 31, 2015 6:27 PM in response to 68nick

    Same issue. Did you ever find a resolution? I spent nearly 2 hours on the phone with Apple. The techs were dumbfounded. It seems as though this is a HUGE glitch/flaw in their design.

  • by llmasroorll,

    llmasroorll llmasroorll Feb 16, 2016 10:49 PM in response to HauteDork
    Level 1 (0 points)
    Feb 16, 2016 10:49 PM in response to HauteDork

    I have the same problem!!! can someone help?

  • by aj1005,

    aj1005 aj1005 Feb 26, 2016 5:25 PM in response to llmasroorll
    Level 1 (0 points)
    Feb 26, 2016 5:25 PM in response to llmasroorll

    I am having the same problem. I send messages in iMessage and my contacts are seeing ******@icloud.com for my name and not my phone number. I don't even use that email account and most people don't know who it is cause it does not have my name in the email. The only way for me to get rid of it seem to be disabling iMessage. PLEASE HELP!!!!!!

  • by MacNewbie2574556,

    MacNewbie2574556 MacNewbie2574556 May 19, 2016 9:31 PM in response to aj1005
    Level 1 (4 points)
    May 19, 2016 9:31 PM in response to aj1005

    aj1005 - I think you can change this.

    In Messages, go to Preferences>Accounts

    Select your iCloud account

    On the right, you'll set the settings tab.

    At the bottom of the page, you can select the ID that new messages are created from.

    Hope this helps.

    Personally, I would like to be able to get rid of the @mac and @icloud IDs altogether, but I can see why Apple keeps them around - I just recently had some old college friend look me up using the way old @mac ID.

     

    Good luck!

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