Jack Cruikshank
Level 1 (0 points)

Q: Can't connect to Apple TV via airplay

Hello I have a 2011 Macbook pro and a iphone 5 and for some reason they won"t connect to my apple tv via airplay.  They see it and I can access my itunes library through apple tv but airplay simple times out.  Any thoughts?

MacBook Pro, iOS 5.1.1

Posted on Oct 13, 2014 4:57 PM

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Jack Cruikshank

Q: Can't connect to Apple TV via airplay

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 13, 2014 5:37 PM in response to Jack Cruikshank
    Level 10 (104,521 points)
    Apple TV
    Oct 13, 2014 5:37 PM in response to Jack Cruikshank

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

     

    If you are still having problems, the following article(s) may help you.

     

    Troubleshooting AirPlay

    Troubleshooting Wi-Fi networks and connections

    Recommended Wi-Fi settings

    Wifi Diagnostic Software (for Mac users)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.

     

    When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.