iOS8 Backup not working

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Level 1

8 points

iOS8 Backup not working

I have a new iPhone 6, iOS is all up to date. I am unable to complete a full iCloud back up. Have tried to do this manually, it starts,says is is backing and estimating time however after 30 or so minutes, stops and say's backup failed.

I have 200GB of iCloud storage and am only using a fraction of it.

Am backing up via USB connected to an iMac. I also have a MacBook Air which is faster but isn't the machine I use to sync by phone, does that matter is I use the MacBook to simply run the iCloud backup?

Any ideas?

iPhone 6, iOS 8, 128GB

Posted on Oct 13, 2014 4:01 PM

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Answer 1

ChrisJ4203

Level 10

230,347 points

Oct 13, 2014 4:06 PM in response to GregY8888

I do not use a Mac, nor the iCloud backup, I backup via iTunes, but this support document is for troubleshooting iCloud backup issues.Get help creating an iCloud backup

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Answer 2

GregY8888 Author

Level 1

8 points

Oct 13, 2014 4:12 PM in response to ChrisJ4203

Thanks, have been thru that page. It shows me how to run a manual iCloud backup which I am doing (see the image I posted) but not what to do if it fails. I do have a backup via iTunes to my local hard drive however I would prefer an iCloud backup.

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Answer 3

ChrisJ4203

Level 10

230,347 points

Oct 13, 2014 8:37 PM in response to GregY8888

This is the only other iCloud support document that I could find that comes close to troubleshooting automatic backups. Other than that, I can find nothing. It talks about what conditions need to be met to create an automatic iCloud backup. I'm guessing that you have done all of that; connected to power, on Wi-Fi and the screen is locked. If you are, I cannot offer any further help. I do not use iCloud, so I have not experienced any issues.

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