My iphone6 plus can not use internet,but wifi is okay.how should I do?

Hi Kristin-Wong,

Thank you for using Apple Support Communities.

If you are having issues with the cellular data connection on your iPhone, then please follow the troubleshooting steps in the article below, ensuring to test after each step.

Follow these steps for help with cellular data issues on your iPhone. After performing each step, test to see if your iPhone still has the issue.

1. Toggle airplane mode: Tap Settings, turn airplane mode on, wait three seconds, and then turn off again.
2. Restart your iPhone.
3. Make sure that your software is up to date:
   • Check for a Carrier Settings Update: Tap Settings > General > About.
   • Check for an iOS Software Update: Tap Settings > General > Software Update.
     Some updates may require a Wi-Fi connection.
4. Remove the SIM Card and reinsert it. Allow the iPhone to acquire the network again.
5. If your SIM card has SIM PIN enabled, try turning it off: Tap Settings > Phone > SIM PIN.
6. Try another location. If a different location works, but the original location still doesn't, contact your carrier to report the issue.
7. Reset network settings: Tap Settings > General > Reset > Reset Network Settings.
   Resetting network settings on your device will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
8. Restore the iPhone as new.
9. Contact your carrier to:
   • Verify that the iPhone is properly set up on the account with the appropriate, current data plan.
   • Verify that there are no account-related blocks.
   • Find out if there are specific error messages in the carrier logs that could help determine why the issue is occurring.

If none of the above steps resolves the issue, contact your carrier, make an appointment at an Apple Retail Store, or contact AppleCare.

If you are traveling internationally, you may need to turn data roaming on: Tap Settings > Cellular. Check with your carrier first to understand the cost of international data roaming.

iPhone cellular data connection issues

Cheers,

Alex H.