sierrachris22
Level 1 (0 points)

Q: iphone 4s restore issues with password

I am trying to restore my iphone 4s but apple is saying my iTunes password is incorrect. I have reset the password twice but apparently it is still incorrect. Please please help

iPhone 4S, iOS 8

Posted on Oct 14, 2014 7:30 AM

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sierrachris22

Q: iphone 4s restore issues with password

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  • by alex_h1,

    alex_h1 alex_h1 Oct 15, 2014 9:14 AM in response to sierrachris22
    Community Specialists
    Oct 15, 2014 9:14 AM in response to sierrachris22

    Hi sierrachris22,

     

    Thank you for using Apple Support Communities.

     

    It's not very clear to me which password you are being prompted to enter.  If you have enabled the secure backup in iTunes, and are being prompted to enter in your backup password, then please follow the steps in the article below for more information.  If that is not the password you are being prompted for, please let me know.

     

    iOS: Troubleshooting encrypted backups

     

    Take care,

    Alex H.