AmberfromCameron
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Q: my phone will not make a sound, will only vibrate?

My phone will only vibrate, will not make a sound?

iPhone 4

Posted on Oct 14, 2014 6:32 AM

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AmberfromCameron

Q: my phone will not make a sound, will only vibrate?

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  • by Matt_M.,

    Matt_M. Matt_M. Oct 15, 2014 8:55 AM in response to AmberfromCameron
    Community Operations
    Oct 15, 2014 8:55 AM in response to AmberfromCameron

    Hey AmberfromCameron,

     

     

    Thanks for the question. Based on the information you have provided, it sounds like the following resource may help to resolve your issue:

     

    iPhone: No sound or distorted sound from speaker

    http://support.apple.com/kb/ts5180

     

    1. Verify that the volume is set to a level you would normally be able to hear.

     

    2. Ensure that there is nothing plugged in to the headset jack or the dock connector.

     

    3. If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.

     

    4. Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.

     

    5. If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.

     

    6. If the iPhone is paired with a Bluetooth headset or car kit:

              - Try turning off Bluetooth.

              - If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.

     

    7. Restart the iPhone.

     

    8. If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.

     

    9. If the issue is not resolved after restoring the iPhone software, please contact Apple Support.

     

    If the issue persists, please follow the last step by contacting Apple Support for support and service options.

     

     

    Thanks,

     

    Matt M.

  • by AmberfromCameron,

    AmberfromCameron AmberfromCameron Oct 16, 2014 6:02 AM in response to Matt_M.
    Level 1 (0 points)
    Oct 16, 2014 6:02 AM in response to Matt_M.

    i do not understand your reply...

    --

    Thank You,

     

    Amber

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    <a

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    style="color:#3d3d3d;">my phone will not make a sound, will

    only vibrate?</a>

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    51, 51); line-height: 18px;">Hey AmberfromCameron,</p><p

    style="margin: 0px; padding: 0px; border: 0px; font-size:

    12px; font-family: 'Lucida Grande', 'Lucida Sans Unicode',

    Helvetica, Arial, Verdana, sans-serif; vertical-align:

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    min-;"> </p><p style="margin: 0px; padding: 0px;

    border: 0px; font-size: 12px; font-family: 'Lucida

    Grande', 'Lucida Sans Unicode', Helvetica, Arial, Verdana,

    sans-serif; vertical-align: baseline; color: rgb(51, 51,

    51); line-height: 18px; min-;"> </p><p style="margin:

    0px; padding: 0px; border: 0px; font-size: 12px;

    font-family: 'Lucida Grande'; vertical-align: baseline;

    color: rgb(51, 51, 51); line-height: 18px;">Thanks for the

    question. Based on the information you have provided, it

    sounds like the following resource may help to resolve

    your issue:</p><p style="margin: 0px; padding: 0px;

    border: 0px; font-size: 12px; font-family: 'Lucida

    Grande', 'Lucida Sans Unicode', Helvetica, Arial, Verdana,

    sans-serif; vertical-align: baseline; color: rgb(51, 51,

    51); line-height: 18px; min-;"> </p><p style="margin:

    0px; padding: 0px; border: 0px; font-size: 12px;

    font-family: 'Lucida Grande'; vertical-align: baseline;

    color: rgb(51, 51, 51); line-height: 18px;"><a

    class="jive-link-external-small"

    href="http://support.apple.com/kb/ts5180" style="margin:

    0px; padding: 0px; border: 0px; font-style: inherit;

    font-family: inherit; vertical-align: baseline; color:

    rgb(0, 136, 204); text-decoration: none;">iPhone: No sound

    or distorted sound from speaker</a></p><p style="margin:

    0px; padding: 0px; border: 0px; font-size: 12px;

    font-family: 'Lucida Grande'; vertical-align: baseline;

    color: rgb(51, 51, 51); line-height: 18px;"><a

    class="jive-link-external-small"

    href="http://support.apple.com/kb/ts5180" style="margin:

    0px; padding: 0px; border: 0px; font-style: inherit;

    font-family: inherit; vertical-align: baseline; color:

    rgb(0, 136, 204); text-decoration:

    none;">http://support.apple.com/kb/ts5180</a></p><p

    style="margin: 0px; padding: 0px; border: 0px; font-size:

    12px; font-family: 'Lucida Grande', 'Lucida Sans Unicode',

    Helvetica, Arial, Verdana, sans-serif; vertical-align:

    baseline; color: rgb(51, 51, 51); line-height: 18px;

    min-;"> </p><blockquote class="jive-quote"><p

    style="margin: 0px; padding: 0px; border: 0px; font-style:

    inherit; font-family: 'Lucida Grande'; vertical-align:

    baseline;">1. Verify that the volume is set to a level you

    would normally be able to hear.</p><p style="margin: 0px;

    padding: 0px; border: 0px; font-style: inherit;

    font-family: inherit; vertical-align: baseline;

    min-;"> </p><p style="margin: 0px; padding: 0px;

    border: 0px; font-style: inherit; font-family: 'Lucida

    Grande'; vertical-align: baseline;">2. Ensure that there

    is nothing plugged in to the headset jack or the dock

    connector.</p><p style="margin: 0px; padding: 0px; border:

    0px; font-style: inherit; font-family: inherit;

    vertical-align: baseline; min-;"> </p><p

    style="margin: 0px; padding: 0px; border: 0px; font-style:

    inherit; font-family: 'Lucida Grande'; vertical-align:

    baseline;">3. If the iPhone is in a protective case, make

    sure that the speaker port isn't blocked by the

    case.</p><p style="margin: 0px; padding: 0px; border: 0px;

    font-style: inherit; font-family: inherit; vertical-align:

    baseline; min-;"> </p><p style="margin: 0px; padding:

    0px; border: 0px; font-style: inherit; font-family:

    'Lucida Grande'; vertical-align: baseline;">4. Make sure

    that the speaker and dock port aren't clogged with debris.

    If necessary, clean it with a clean, small, dry,

    soft-bristled brush. Carefully and gently brush away any

    debris.</p><p style="margin: 0px; padding: 0px; border:

    0px; font-style: inherit; font-family: inherit;

    vertical-align: baseline; min-;"> </p><p

    style="margin: 0px; padding: 0px; border: 0px; font-style:

    inherit; font-family: 'Lucida Grande'; vertical-align:

    baseline;">5. If an audio issue occurs when using a

    specific application, try testing other applications to

    see if the issue persists.</p><p style="margin: 0px;

    padding: 0px; border: 0px; font-style: inherit;

    font-family: inherit; vertical-align: baseline;

    min-;"> </p><p style="margin: 0px; padding: 0px;

    border: 0px; font-style: inherit; font-family: 'Lucida

    Grande'; vertical-align: baseline;">6. If the iPhone is

    paired with a <a class="jive-link-external-small"

    href="http://support.apple.com/kb/HT1664" style="margin:

    0px; padding: 0px; border: 0px; font-style: inherit;

    font-family: inherit; vertical-align: baseline; color:

    rgb(0, 136, 204); text-decoration: none;">Bluetooth

    headset or car kit</a>:</p><p style="margin: 0px; padding:

    0px; border: 0px; font-style: inherit; font-family:

    'Lucida Grande'; vertical-align:

    baseline;">        

    - Try turning off Bluetooth.</p><p style="margin: 0px;

    padding: 0px; border: 0px; font-style: inherit;

    font-family: 'Lucida Grande'; vertical-align:

    baseline;">        

    - If you experience difficulties with the Bluetooth

    feature, follow <a class="jive-link-external-small"

    href="http://support.apple.com/kb/TS4562" style="margin:

    0px; padding: 0px; border: 0px; font-style: inherit;

    font-family: inherit; vertical-align: baseline; color:

    rgb(0, 136, 204); text-decoration: none;">these

    troubleshooting steps</a>.</p><p style="margin: 0px;

    padding: 0px; border: 0px; font-style: inherit;

    font-family: inherit; vertical-align: baseline;

    min-;"> </p><p style="margin: 0px; padding: 0px;

    border: 0px; font-style: inherit; font-family: 'Lucida

    Grande'; vertical-align: baseline;">7. <a

    class="jive-link-external-small"

    href="http://support.apple.com/kb/HT1430" style="margin:

    0px; padding: 0px; border: 0px; font-style: inherit;

    font-family: inherit; vertical-align: baseline; color:

    rgb(0, 136, 204); text-decoration: none;">Restart the

    iPhone</a>.</p><p style="margin: 0px; padding: 0px;

    border: 0px; font-style: inherit; font-family: inherit;

    vertical-align: baseline; min-;"> </p><p

    style="margin: 0px; padding: 0px; border: 0px; font-style:

    inherit; font-family: 'Lucida Grande'; vertical-align:

    baseline;">8. If restarting doesn't fix the issue, <a

    class="jive-link-external-small"

    href="http://support.apple.com/kb/HT4623" style="margin:

    0px; padding: 0px; border: 0px; font-style: inherit;

    font-family: inherit; vertical-align: baseline; color:

    rgb(0, 136, 204); text-decoration: none;">ensure that your

    iPhone is updated to the latest version of iOS</a>.</p><p

    style="margin: 0px; padding: 0px; border: 0px; font-style:

    inherit; font-family: inherit; vertical-align: baseline;

    min-;"> </p><p style="margin: 0px; padding: 0px;

    border: 0px; font-style: inherit; font-family: 'Lucida

    Grande'; vertical-align: baseline;">9. If the issue is not

    resolved after restoring the iPhone software,

    please <a class="jive-link-external-small"

    href="http://www.apple.com/support/contact/"

    style="margin: 0px; padding: 0px; border: 0px; font-style:

    inherit; font-family: inherit; vertical-align: baseline;

    color: rgb(0, 136, 204); text-decoration: none;">contact

    Apple Support</a>.</p></blockquote><p style="margin: 0px;

    padding: 0px; border: 0px; font-size: 12px; font-family:

    'Lucida Grande', 'Lucida Sans Unicode', Helvetica, Arial,

    Verdana, sans-serif; vertical-align: baseline; color:

    rgb(51, 51, 51); line-height: 18px; min-;"> </p><p

    style="margin: 0px; padding: 0px; border: 0px; font-size:

    12px; font-family: 'Lucida Grande'; vertical-align:

    baseline; color: rgb(51, 51, 51); line-height: 18px;">If

    the issue persists, please follow the last step by

    contacting Apple Support for support and service

    options.</p><p style="margin: 0px; padding: 0px; border:

    0px; font-size: 12px; font-family: 'Lucida Grande',

    'Lucida Sans Unicode', Helvetica, Arial, Verdana,

    sans-serif; vertical-align: baseline; color: rgb(51, 51,

    51); line-height: 18px; min-;"> </p><p style="margin:

    0px; padding: 0px; border: 0px; font-size: 12px;

    font-family: 'Lucida Grande', 'Lucida Sans Unicode',

    Helvetica, Arial, Verdana, sans-serif; vertical-align:

    baseline; color: rgb(51, 51, 51); line-height: 18px;

    min-;"> </p><p style="margin: 0px; padding: 0px;

    border: 0px; font-size: 12px; font-family: 'Lucida

    Grande'; vertical-align: baseline; color: rgb(51, 51, 51);

    line-height: 18px;">Thanks,</p><p style="margin: 0px;

    padding: 0px; border: 0px; font-size: 12px; font-family:

    'Lucida Grande', 'Lucida Sans Unicode', Helvetica, Arial,

    Verdana, sans-serif; vertical-align: baseline; color:

    rgb(51, 51, 51); line-height: 18px; min-;"> </p><p

    style="margin: 0px; padding: 0px; border: 0px; font-size:

    12px; font-family: 'Lucida Grande'; vertical-align:

    baseline; color: rgb(51, 51, 51); line-height: 18px;">Matt

    M.</p></div>

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