ralphangelo

Q: remove web police virus

need to clean web police virus out of my mac; but how?

Posted on Oct 14, 2014 10:45 AM

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Q: remove web police virus

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  • by John Galt,Solvedanswer

    John Galt John Galt Oct 14, 2014 11:30 AM in response to ralphangelo
    Level 8 (49,659 points)
    Mac OS X
    Oct 14, 2014 11:30 AM in response to ralphangelo

    It's not a virus.

     

    1. Force Safari to quit by following these instructions: OS X: How to quit an unresponsive application using Force Quit.
    2. Hold a Shift key while launching Safari again.

     

    If that does not fix the problem:


    1. Force Safari to quit again.
    2. Disconnect from the Internet by selecting Wi-Fi "off" in the Mac's menu bar, or disconnecting its Ethernet cable if you're not using wireless.
    3. Launch Safari again by holding a Shift key.
      • No pages will be able to load since you're not connected to the Internet.
    4. Select the Safari menu > Preferences > General, and review your home page selection.
    5. Select Remove All Website Data... > Remove Now.
      • After you reconnect to the Internet, you will need to sign in again with all websites that require authentication (such as this one).
    6. Turn Wi-Fi back on again or reconnect your Ethernet cable.


    You'll be back in business.


    In an abundance of caution, consider the following additional actions. They are not required to eliminate the scam webpage but you should review them to determine certain Safari settings have not been unexpectedly altered.


    1. Open Safari's Preferences... and select Extensions. Uninstall any Extensions that you are not certain you require by clicking the Uninstall button.
      • If you are not sure what to uninstall, uninstall all of them. None are required for normal operation.
    2. Select the Privacy pane. Verify "Block cookies and other website data" is configured the way you expect. If you are uncertain, choose "From third parties and advertisers".
  • by ralphangelo,

    ralphangelo ralphangelo Oct 14, 2014 1:28 PM in response to John Galt
    Level 1 (0 points)
    Oct 14, 2014 1:28 PM in response to John Galt

    Problem solved; however when entering the safari preference tab, (preferences > general) could not find a remove all website data>remove now option?   ?????????? and thanks!

  • by John Galt,

    John Galt John Galt Oct 14, 2014 1:49 PM in response to ralphangelo
    Level 8 (49,659 points)
    Mac OS X
    Oct 14, 2014 1:49 PM in response to ralphangelo

    Sorry I omitted that step.

     

    Replace step 5 with


    1. Select the Privacy pane > Remove All Website Data... > Remove Now.
  • by ralphangelo,

    ralphangelo ralphangelo Oct 14, 2014 1:52 PM in response to John Galt
    Level 1 (0 points)
    Oct 14, 2014 1:52 PM in response to John Galt

    that did it!!!!

     

    thanks again.