deesmells
Level 1 (0 points)

Q: iPhone 6 shutting off by itself.

I purchased an iphone 6 on Saturday and for two days not a problem, then the the screen switched to apple screen, hard reset came back on, now every 5 minutes the phone just turns off and need shard reset to switch back on. I have updated from 8.0 to 8.02 still no luck. Have noticed when it's plugged into the charger it seems to stay on? Any suggestions? Cheers!

iPhone 6, iOS 8

Posted on Oct 14, 2014 9:54 PM

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deesmells

Q: iPhone 6 shutting off by itself.

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  • Helpful answers

  • by jason269,

    jason269 jason269 Oct 16, 2014 7:17 AM in response to deesmells
    Community Specialists
    Oct 16, 2014 7:17 AM in response to deesmells

    Hi, deesmells.  

     

    Thank you for visiting Apple Support Communities.

     

    Here are some helpful troubleshooting steps to go through when experiencing this issue.

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 30 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    If the issue persists, see the section labeled Issue not resolved.

     

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Cheers,

     

    Jason H.

  • by vivek84,

    vivek84 vivek84 Dec 28, 2014 7:04 PM in response to jason269
    Level 1 (0 points)
    Dec 28, 2014 7:04 PM in response to jason269

    I had same problem and went for service. They said its not the hardware but it could be the installed apps. Complete reset the phone and had no apps installed and it is still same. Pitty, they charged me $45 to manually remove all the default apps and put them back on. Now have no idea what to do.