Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My camera doesn't work in messages, only shows black screen. Iphone6

I push the camera button in messages app, and I want to take a picture, but it only shows a black screen. camera still works in camera app. What do I need to do?

iPhone 6, iOS 8

Posted on Oct 15, 2014 5:21 AM

Reply
Question marked as Best reply

Posted on Oct 16, 2014 8:30 AM

Hello there, Markcollinshale.


The following Knowledge Base article offers up some great steps for troubleshooting issues with iOS not functioning as expected, which should help in resolving your issue with the camera in Messages:


iOS: Not responding or does not turn on




  1. If a single application is not responding or stops responding when it opens, you can force it to close.
  2. If the device is unresponsive or if certain controls aren't working as expected, restart your device.
  3. If the device remains unresponsive or does not turn on (or power on), reset your device.
  4. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
    1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
    2. Let it charge for at least twenty minutes, then see if it starts normally.
    3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
    4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
  5. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    1. Connect the device to your computer and open iTunes.
    2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
    3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
  6. If the above steps do not resolve the issue, contact Apple.


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

5 replies
Question marked as Best reply

Oct 16, 2014 8:30 AM in response to Markcollinshale

Hello there, Markcollinshale.


The following Knowledge Base article offers up some great steps for troubleshooting issues with iOS not functioning as expected, which should help in resolving your issue with the camera in Messages:


iOS: Not responding or does not turn on




  1. If a single application is not responding or stops responding when it opens, you can force it to close.
  2. If the device is unresponsive or if certain controls aren't working as expected, restart your device.
  3. If the device remains unresponsive or does not turn on (or power on), reset your device.
  4. If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
    1. If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
    2. Let it charge for at least twenty minutes, then see if it starts normally.
    3. If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
    4. If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
  5. If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    1. Connect the device to your computer and open iTunes.
    2. If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
    3. If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
  6. If the above steps do not resolve the issue, contact Apple.


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

My camera doesn't work in messages, only shows black screen. Iphone6

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.