tkdsouth
Level 1 (5 points)

Q: The iPhone "iPhone" cannot be synced. Error -54

hello everyone i have had this sync problem for a few months now, it hasnt really effected my uploading pictures and downloading music t and from my devices. i was hoping IOS 8 would solve all this. It is happening on both my iphone 5s and uipad air and now my iphone 6?

Its very confusing and i cannot seem to find th eanswer on the forums or from apple.

 

if you could point me in the right direction i would be very gatfu

iPhone 6, Windows 8

Posted on Oct 15, 2014 7:44 AM

by boboshea,Solvedanswer
boboshea boboshea
Level 1 (10 points)
A:

I gave up and downloaded Google Play and it works great.  I'm getting a little tired of the iphones and will probably switch to others just as good or better.

Posted on Dec 27, 2014 12:45 PM

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tkdsouth

Q: The iPhone "iPhone" cannot be synced. Error -54

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  • Helpful answers

  • by razmee209,

    razmee209 razmee209 Oct 15, 2014 8:49 AM in response to tkdsouth
    Level 7 (33,309 points)
    Oct 15, 2014 8:49 AM in response to tkdsouth

    Resolve iOS update and restore errors

     

    iTunes: Possible iTunes Store errors

     

    I don't see any error -54 in the Apple support page, could be an issue with your computer, use google to look up the error code.

  • by tkdsouth,

    tkdsouth tkdsouth Oct 15, 2014 1:07 PM in response to razmee209
    Level 1 (5 points)
    Oct 15, 2014 1:07 PM in response to razmee209

    TThat's just it. There is no answer anywhere. I have watched countless videos and read all over Google but nothing about it.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 15, 2014 1:19 PM in response to tkdsouth
    Level 9 (58,633 points)
    iPhone
    Oct 15, 2014 1:19 PM in response to tkdsouth

    What is not working when you do a sync? What troubleshooting have you done on the phone? Where are you seeing the error, on the phone, in iTunes, or in Windows? It would depend on what is written at the top of the error box.

  • by tkdsouth,

    tkdsouth tkdsouth Oct 15, 2014 1:32 PM in response to ChrisJ4203
    Level 1 (5 points)
    Oct 15, 2014 1:32 PM in response to ChrisJ4203

    I Literally plug my phone and my tablet into my laptop windows 8, itunes open up and it starts to back up my device then the box pops up saying -54 error.

    I Closed the box and it seems to continue. How ever it doesn't sync properly. it doesn't update my apps I have to manually up date them my self.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 15, 2014 3:47 PM in response to tkdsouth
    Level 9 (58,633 points)
    iPhone
    Oct 15, 2014 3:47 PM in response to tkdsouth

    User troubleshooting steps are restart, reset, restore from backup, restore as new.  You mention phone and tablet. Are you syncing more than 1 iOS device on the computer? Are you plugging both of them in at the same time, as it appears from your post?

  • by tkdsouth,

    tkdsouth tkdsouth Oct 15, 2014 9:22 PM in response to ChrisJ4203
    Level 1 (5 points)
    Oct 15, 2014 9:22 PM in response to ChrisJ4203

    TThank you for your reply,bi only sync on device at a time. I did think about restoring etc but my iPhone is only a few weeks old so was restored from back up anyway. The ipad is older yes but this only started after a iTunes update. The second to last update of iTunes was when it started to give me the pop up error in iTunes. I have to

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Oct 16, 2014 8:24 AM in response to tkdsouth
    Level 9 (58,633 points)
    iPhone
    Oct 16, 2014 8:24 AM in response to tkdsouth

    I would suggest that you remove all of the iTunes components and then reinstall them. Follow the steps in this support document exactly, as deviation can cause additional problems. Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8

     

    Despite the fact that the phone is only a few weeks old, it still could require a restore. Make sure all of your data is backed up and you can try that, if after your remove and reinstall iTunes you still encounter problems.

  • by tkdsouth,

    tkdsouth tkdsouth Oct 19, 2014 4:16 AM in response to ChrisJ4203
    Level 1 (5 points)
    Oct 19, 2014 4:16 AM in response to ChrisJ4203

    hi thank you for getting back to me, so i far i deleted Itunes and everything associated with apple as the guide says. I reinstalled and i still have the same problems just with a new colour. It is a itunes error im getting not windows etc.

  • by boboshea,Solvedanswer

    boboshea boboshea Dec 27, 2014 12:45 PM in response to tkdsouth
    Level 1 (10 points)
    Dec 27, 2014 12:45 PM in response to tkdsouth

    I gave up and downloaded Google Play and it works great.  I'm getting a little tired of the iphones and will probably switch to others just as good or better.

  • by Johnny_U,

    Johnny_U Johnny_U Jul 13, 2015 8:56 AM in response to tkdsouth
    Level 1 (0 points)
    Jul 13, 2015 8:56 AM in response to tkdsouth

    Same issue for MONTHS. Can't find a why or a fix. Shouldn't be this difficult. Apple's bumming me out lately.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Jul 13, 2015 10:29 AM in response to Johnny_U
    Level 9 (58,633 points)
    iPhone
    Jul 13, 2015 10:29 AM in response to Johnny_U

    Since you just joined the forum today, I wonder if you could explain your issues exactly, since the original post is getting close to a year old. Use this information on how to construct a good question, then someone may be able to provide you with some troubleshooting tips.

     

    How to write a good question

    To help other members answer your question, give as many details as you can.

    • Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
    • Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
    • Describe the problem, and include any details about what seems to cause it.
    • List any troubleshooting steps you've already tried, or temporary fixes you've discovered.

  • by billramo,

    billramo billramo Aug 15, 2015 11:02 AM in response to ChrisJ4203
    Level 1 (0 points)
    Aug 15, 2015 11:02 AM in response to ChrisJ4203

    First off - we need some solutions to this sync issue which I've been getting for the last month.

    I'm running with Windows 10 RTM on a Dell laptop

    iPhone 6 has iOS 8.4.1

    iTunes has 12.2.2.25

    The problem seemed to have started after syncing my new iWatch to my iPhone

    Now, I get the Unknown error -54 popping up at step 4 in the sync'n process.

     

    No - I'm not going to fall for the solution - just uninstall everything and reinstall.

    No - I'm not going to abandon my iPhone, iWatch and iTunes

    I just need a fix.

    Regards,

    Bill

  • by itsyits,

    itsyits itsyits Sep 19, 2015 11:41 PM in response to billramo
    Level 1 (0 points)
    Sep 19, 2015 11:41 PM in response to billramo

    I have the same problem for the last few months I need an answer asap

  • by chava71,

    chava71 chava71 Oct 31, 2015 1:44 AM in response to ChrisJ4203
    Level 1 (0 points)
    Oct 31, 2015 1:44 AM in response to ChrisJ4203

    Same issue here. "Error --54"

    I have an iphone 6s,  64G

    iOS: 9.1

    iTunes: 12.3.1.23

     

    Multiple issues:

    itunes purchases would not synch on 6s, but did synch on ipad mini 3 and iphone 5

    Same with tunes added to playlists

    tried factory reset, as this fixed an issue with music not synching on iPad mini 3 when I first got it, then this issue started occurring

    once reset, all apps on my home screen were there but blacked out and not useable

    App store icon shows updates waiting, click into store, click on purchased, and screen is empty; badge still shows 8 waiting

    After mutliple attempts at resetting and restoring from back up, most apps are now missing, except for factory-installed apps

    Music library completely empty, will not synch

    cannot sign into home sharing on iphone 6, i fill in the fields and just returns back to screen

     

    Troubleshooting:

    Factory reset with no success

     

    Please help.

     

    Thanks,

    Sal