hello everyone i have had this sync problem for a few months now, it hasnt really effected my uploading pictures and downloading music t and from my devices. i was hoping IOS 8 would solve all this. It is happening on both my iphone 5s and uipad air and now my iphone 6?
Its very confusing and i cannot seem to find th eanswer on the forums or from apple.
if you could point me in the right direction i would be very gatfu
iPhone 6, Windows 8
Resolve iOS update and restore errors
iTunes: Possible iTunes Store errors
I don't see any error -54 in the Apple support page, could be an issue with your computer, use google to look up the error code.
TThat's just it. There is no answer anywhere. I have watched countless videos and read all over Google but nothing about it.
What is not working when you do a sync? What troubleshooting have you done on the phone? Where are you seeing the error, on the phone, in iTunes, or in Windows? It would depend on what is written at the top of the error box.
I Literally plug my phone and my tablet into my laptop windows 8, itunes open up and it starts to back up my device then the box pops up saying -54 error.
I Closed the box and it seems to continue. How ever it doesn't sync properly. it doesn't update my apps I have to manually up date them my self.
User troubleshooting steps are restart, reset, restore from backup, restore as new. You mention phone and tablet. Are you syncing more than 1 iOS device on the computer? Are you plugging both of them in at the same time, as it appears from your post?
TThank you for your reply,bi only sync on device at a time. I did think about restoring etc but my iPhone is only a few weeks old so was restored from back up anyway. The ipad is older yes but this only started after a iTunes update. The second to last update of iTunes was when it started to give me the pop up error in iTunes. I have to
I would suggest that you remove all of the iTunes components and then reinstall them. Follow the steps in this support document exactly, as deviation can cause additional problems. Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
Despite the fact that the phone is only a few weeks old, it still could require a restore. Make sure all of your data is backed up and you can try that, if after your remove and reinstall iTunes you still encounter problems.
hi thank you for getting back to me, so i far i deleted Itunes and everything associated with apple as the guide says. I reinstalled and i still have the same problems just with a new colour. It is a itunes error im getting not windows etc.
I gave up and downloaded Google Play and it works great. I'm getting a little tired of the iphones and will probably switch to others just as good or better.
Same issue for MONTHS. Can't find a why or a fix. Shouldn't be this difficult. Apple's bumming me out lately.
Since you just joined the forum today, I wonder if you could explain your issues exactly, since the original post is getting close to a year old. Use this information on how to construct a good question, then someone may be able to provide you with some troubleshooting tips.
How to write a good question
To help other members answer your question, give as many details as you can.
First off - we need some solutions to this sync issue which I've been getting for the last month.
I'm running with Windows 10 RTM on a Dell laptop
iPhone 6 has iOS 8.4.1
iTunes has 12.2.2.25
The problem seemed to have started after syncing my new iWatch to my iPhone
Now, I get the Unknown error -54 popping up at step 4 in the sync'n process.
No - I'm not going to fall for the solution - just uninstall everything and reinstall.
No - I'm not going to abandon my iPhone, iWatch and iTunes
I just need a fix.
Regards,
Bill
I have the same problem for the last few months I need an answer asap
Same issue here. "Error --54"
I have an iphone 6s, 64G
iOS: 9.1
iTunes: 12.3.1.23
Multiple issues:
itunes purchases would not synch on 6s, but did synch on ipad mini 3 and iphone 5
Same with tunes added to playlists
tried factory reset, as this fixed an issue with music not synching on iPad mini 3 when I first got it, then this issue started occurring
once reset, all apps on my home screen were there but blacked out and not useable
App store icon shows updates waiting, click into store, click on purchased, and screen is empty; badge still shows 8 waiting
After mutliple attempts at resetting and restoring from back up, most apps are now missing, except for factory-installed apps
Music library completely empty, will not synch
cannot sign into home sharing on iphone 6, i fill in the fields and just returns back to screen
Troubleshooting:
Factory reset with no success
Please help.
Thanks,
Sal
The iPhone "iPhone" cannot be synced. Error -54
