Silent Spam Filtering - No NDR to Sender / No Notification to Recipient / No Option to Release Blocked Emails / No Support Document to request for Whitelisting of Sender

This issue has become increasing prevalent over the last year and a half and has been covered by a number of reputable websites doing their own testing:

http://www.macworld.com/article/2029570/silent-email-filtering-makes-icloud-an-u nreliable-option.html

http://www.macworld.co.uk/news/mac/apple-censoring-icloud-emails-attachments-343 2561/

http://www.mcelhearn.com/apples-silent-email-filtering-is-just-plain-wrong/

No bounces are sent - messages are being accepted by Apple's mail servers and then filtered before they reach users inboxes. This is a pretty big deal.

dgb

Our ski club mailing list has been caught by this problem. Members with me.com and iCloud.com accounts don't receive any posts because the footers contain the web site URL: www.scom.org.uk.

I found all mail containing scom.org in the body or subject was discarded, whether from or to apple addresses.

It took 2 hours on the phone to support to prove there was a problem and three weeks later it's still not been rectified.

There should at least be be a simple system for reporting false positives.

iCloud email is not fit for purpose at present.

This remains a problem and has been reported for years, some reports going back as far as 2011. Even emails from large companies like Paypal, Target, Amazon, Etsy, and more have been affected. Furthermore infuriating is that sometimes the recipient can see in their inbox they have received an email but it disappears shortly after showing up. This is how I know the above mentioned companies are affected; I have visualized and witnessed the issue on multiple occasions. I have a second case open with Apple, but both last time and this time it took a great deal time and effort to get a customer service rep to even understand the issue is server related, not customer action based, until you get to a Senior Advisor occupying 30min-1hr of the consumer's day. In both cases, the emails have not been able to be restored. My current issue is today is my birthday and Amazon e-gift cards are being sent to me. I can see them for a moment in my inbox before it is permanently deleted. I've had issues with receive emails from vendors as well. This is unacceptable.

The only solutions I have been given, as an intended recipient of emails, is to:

1. Use another email account
2. Create a mail rule to move the afflicted emails to another folder, granted, this only works if you know the email address affected... How would you if you never receive the email?
3. Forward all emails to another email account (which I will be doing once my email account is no longer in "trouble shooting" mode by tech support)

I have the same problem. A ticket has been open for 3 weeks and is unresolved with Apple support. My charity website aaaf.org.uk is blacklisted and no inbound or outbound mail including this text string will pass through Mac or iCloud. It also blocks this text string in word doc attachments. It does NOT block the text if the word doc is password protected. I find it sinister that such a silent filter even exists and very few people are aware of it. It is also a shoddy, low quality service that has so many false positives. I expected more of Apple Computer. I have a message ready to go to the mainstream press on this, but I really don't want to send it.

It has taken me maybe 10 hours of testing to narrow this down, and weeks of elapsed wasted time.

This is an ongoing issue, and while it's been happening for years, my only suggestion as Shwinnuwgin mentioned above is to use another, more reliable, email service.

This problem is getting worse. I can confirm that every single day, more and more emails that I know were sent to me disappear without a trace, and the sender has no indication that it wasn't delivered. I can confirm that these same emails will arrive without an issue to my other email addresses, including one from a major free email provider, one from a major ISP, and one that I pay for for my own domain through a major email hosting company. Apple iCloud is the only one of these that consistently fails to deliver many of my emails that I know were sent to me. After 10 years using iCloud email, I think I will finally have to stop using it. I can only guess at how many important emails I have missed.

YOu will become enlightened, @FlyingPelican. Since I have switched to another email provider, I had found I was missing emails from my mortgage company, my satellite provider, and my student loans provider. AAll of a suddenly I'm getting monthly statement and alert notifications I had never received before.

It is pretty clear that Apple will continue to ignore this totally absurd feature which they have incorporated into their design. I guess my recent decision to embrace the Apple ecosystem was a very expensive mistake.