I can't verify my NBA league pass acount on ATV3. It works on other devices. On ATV3 it says 'Can not verify your account' and will only allow me to re-enter my password. Any ideas?

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BigFluffer Author

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I can't verify my NBA league pass acount on ATV3. It works on other devices. On ATV3 it says 'Can not verify your account' and will only allow me to re-enter my password. Any ideas?

Why will ATV3 not verify my NBA league pass account?

Apple TV

Posted on Oct 15, 2014 8:46 AM

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Answer 1

kb0224ny

Level 1

5 points

Oct 16, 2014 7:34 AM in response to BigFluffer

Same issue, can't even change the email address at this point. Also, after I enter the PW and am told the account can not be verified, I click OK and I am asked to enter a "account-password-label" but I have no clue what that is and nothing seems to work. I'm guessing this is just a bug that needs to be resolved or enough time hasn't passed since I purchased League Pass through my cable provider yesterday and activated broadband. Anyone else experiencing this?

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Answer 2

Oct 22, 2014 7:40 PM in response to kb0224ny

Same here. I just bought NBA League passand can log into my computer just fine, but not through Apple TV. Did we need to purchase it through the specific NBA Apple TV page? (In contrast to just buying a generic NBA League pass?)

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Answer 3

kb0224ny

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Oct 23, 2014 4:34 AM in response to BigFluffer

So I submitted a ticket to League Pass and this was their response was, everything is active, but you will not be able to use it until closer to the start of the season (10/27). I plan to keep trying regularly until then and will see if I have any luck.

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Answer 4

BigFluffer Author

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Oct 24, 2014 9:46 AM in response to kb0224ny

Thanks everyone. You got farther than I did kb0224ny with the ticket to League Pass. I submitted a ticket and they emailed me a couple of times and asked if I was domestic or international and then went full circle and told me I could submit a ticket if I had a problem with LP broadband.

I'm getting the same messages with password-account-title when I try to log on, and then it brings me back to re-enter my password. There is no option without resetting my entire ATV to re-enter my ID. Hopefully it will resolve itself by 10/27 like you said, but that is cutting it pretty close. I would like to know if it is working before the season starts.

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Answer 5

jlivings

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Oct 26, 2014 3:22 PM in response to kb0224ny

EXACT same issue here. Able to log onto mutliple devices except the one I really need (appletv). No clue what account-password-label is either but it keeps asking me. Keep us updated. Thanks

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Answer 6

Oct 26, 2014 11:45 PM in response to kb0224ny

I just tried (12:45 AM, Oct 27, 2014) and still getting the same error. I too submitted a ticket so hopefully this gets resolved ASAP.

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Answer 7

kb0224ny

Level 1

5 points

Oct 27, 2014 6:48 AM in response to appleisprettygreat

Same issue this morning for me as well. I'm going to follow up with the ticket that claimed the issue would be resolved by today. Let me know if you guys hear anything else in the mean time.

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Answer 8

BigFluffer Author

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Oct 27, 2014 7:20 AM in response to kb0224ny

I've submitted another ticket as well. I will update if I receive a response.

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Answer 9

BigFluffer Author

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Oct 27, 2014 2:14 PM in response to BigFluffer

This is the ticket I submitted:

I've purchased NBA league pass domestically, activated NBA league pass broadband (and am able to log on with computer/phone), but I am unable to log on through my apple TV. I entered my league pass ID, then my password, and it says "unable to verify your account. Please try again later", and it brings me back to a screen that asks for 'account-password-title'. I have no idea what 'account-password-title' means. When I exit the screen and try again, it will only allow me to enter my PW, not my ID. I would obviously like this resolved before the league starts. Thank you

This is the response:

Hello,
Thank you for contacting League Pass Support Team. We have some questions to ask to help support the issue you are having. Please see below for the information that is needed;

Dear Valued Customer,

I can certainly understand how frustrating trying to activate your LP for TV can be. However, in order to do the activation for you, I will need to see a copy of your bill showing the charge. Would you mind to attach a copy of that here so I can see it? Once you do that, I can get your accounts activated manually here. Also, if you did not purchase leaguepass through yoru Cable Provider. You do not need to be activated. You will be able to launch the player on Oct 19 to select your teams or to see the Leaguepass Interface. If you have any questions at all, Please let me know!
Thank you,

Josh

NBA League Pass Digital support

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Answer 10

kb0224ny

Level 1

5 points

Oct 27, 2014 3:41 PM in response to BigFluffer

They asked me the same thing, so I provided them the billing details and got this response which prompted my reply earlier in this thread, have not heard back since I followed up today;

Thank you for contacting NBA League Pass Digital support,

I understand how the product could be confusing and I will be happy to assist you today.

Since you purchased the product through us, you do not have to do anything to activate.

Your subscription is active.

You will not be able to view any subscription content or login until closer to the start of the regular season, which does not begin until 10/27/14.

I apologize for any inconvenience.

You do not have to do anything further to have access, you are all set for when the regular season starts.

Enjoy the 2014 - 2015 NBA basketball season!

Thank you,

Janay

NBA League Pass Digital support

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Answer 11

Oct 28, 2014 9:13 AM in response to BigFluffer

anyone tried to reset the apple tv or something like that?

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Answer 12

Oct 28, 2014 9:21 AM in response to BigFluffer

i restart the apple tv and went to the nba settings and everything was new...

now i get a league pass choice for my teams and im am sign in again

just go to apple tv settings/general/restart

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Answer 13

BigFluffer Author

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Oct 28, 2014 9:49 AM in response to BigFluffer

Nice. I tried that this morning around 7 Eastern, but didn't work. Good to know, will try again when I get home.

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Answer 14

kb0224ny

Level 1

5 points

Oct 28, 2014 11:30 AM in response to ignacioquintana

Restart did not work for me, nor did Reset All settings. The only thing I have not tried yet is Restore. Only a few more hours until game time and I'm not too hopeful that it will be resolved.

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Answer 15

Oct 28, 2014 1:26 PM in response to kb0224ny

After sharing everyone's frustration over the past couple of days, I followed some of the suggestions listed and this is how I was able to resolve the sign-in problem: 1) reset all settings on ATV, 2) re-enter username on ATV NBA app/settings League Pass sign-in (had entered it incorrectly earlier), 3) restart ATV, 4) go to ATV NBA app/settings/league pass choice and lock in 5 teams, 4) go to sign in and typed in my NBA League Pass password. FINALLY, I'M LOGGED IN! What a pain to get here though...

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