HT5620: Manage your Apple ID primary, rescue, alternate, and notification email addresses

Learn about Manage your Apple ID primary, rescue, alternate, and notification email addresses
VEE_96

Q: forgot security questions and reset email is wrong...

I forgot my answers to the security questions and i press the reset security info email, but then I realize that it is wrong as well .. how can I change that email so I can reset my questions?

iPad 2, iOS 8

Posted on Oct 15, 2014 12:30 PM

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Q: forgot security questions and reset email is wrong...

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  • by Kappy,

    Kappy Kappy Oct 15, 2014 12:30 PM in response to VEE_96
    Level 10 (271,291 points)
    Desktops
    Oct 15, 2014 12:30 PM in response to VEE_96

    Alternatives for Help Resetting Security Questions and/or Rescue Mail

     

         1. If you have a valid rescue email address, then use this procedure:

             Rescue email address and how to reset Apple ID security questions.

     

         2. Fill out and submit this form. Select the topic, Account Security. You must

             have a Rescue Email to use this option.

     

         3. This is the only option if you do not already have a valid Rescue Email.

             These are telephone numbers for contacting Apple Support in your country.

             Apple ID- Contacting Apple for help with Apple ID account security. Select

             the appropriate country and call. Ask to speak to the Account Security Team.

     

         4. Account security issues almost always require you to speak directly to an

             Apple representative to securely establish your identity as the account holder.

             You can set it up so that Apple calls you, either immediately or at a time

             convenient to you.

     

                1. Go to www.apple.com/support.

                2. Choose Contact Support and click Contact Us.

                3. Choose Other Apple ID Topics and choose the appropriate topic for

                    your issue.

                4. Follow the onscreen instructions.

     

             Note: If you have already forgotten your security questions, then you cannot

             set up a rescue email address in order to reset them. You must set up

             the rescue email address beforehand.

     

    Your Apple ID: Manage My Apple ID.

                            Apple ID- All about Apple ID security questions.