Where are my photos that I synced to icloud photo library

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Level 1

5 points

Where are my photos that I synced to icloud photo library

Hey everyone,

I used the iOS 8 beta from the first day, and am on 8.02 now. When iCloud Photo Library was announced I enabled it and synced my pictures up to iCloud.

I ended up getting a new phone and tried to sync my photos back from the cloud, but now I see only gray squares where the pictures should be. When I open them up, I get a gray screen with a tiny exclamation point icon in the bottom right corner. I can never really get them to sync. Is there any way to recover these pictures?

iPhone 6 Plus, iOS 8

Posted on Oct 15, 2014 2:17 PM

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Answer 1

Oct 15, 2014 2:19 PM in response to sandworm

Same problem I'm having. I've spent hours on the phone with Apple and they have no idea how to resolve. I'm waiting on an answer myself. Over 3 years of photos I now have no access to. Hoping they are not gone.

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Answer 2

sandworm Author

Level 1

5 points

Oct 17, 2014 9:11 AM in response to Blake9342

I can only hope this is fixed in 8.1.

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Answer 3

Oct 17, 2014 9:15 AM in response to sandworm

I was contacted by a woman from Apple who talked with the engineers directly. Apparently this will be resolved with the new update coming out on Monday. There will be an option on the phone and on iCloud.com to download all of your pictures back to your phones. Thank goodness.

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Answer 4

sandworm Author

Level 1

5 points

Oct 17, 2014 1:09 PM in response to Blake9342

That's great Blake, thanks! I'll keep my fingers crossed.

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Answer 5

Oct 22, 2014 4:58 PM in response to sandworm

Hi, I have the same problem Running iOS 8.1 in iPhone 6.

there is any solution coming? I checked on iCloud photo library on the web and the pictures are there, high resolution, etc. Looks like a problem with the iPhone interface.

i Just migrated from my old iphone 5 to 6 and the same problem on both.

I was using the icloud photo library beta with iOS 8.0 in my iPhone 5 and setted to optimize space on my phone, maybe is related to the problem.

Thank you

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Answer 6

Apr 12, 2015 4:08 AM in response to fredhlima

Hi,

sorry to answer to this quite old post. ;-) I am now using the newest IOS with icloud foto. All my pictures are originally stored on the mac and got synced in the cloud. When using my Iphone and opening a picture I always get this exclamation mark on the right bottom corner. But only with no Wifi, but 4G and working internet connection.

Can you possibly help me?

I already tried turning off the icloud foto and turn it on again on my Iphone.

Thank you!!

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Answer 7

cut85

Level 1

10 points

Dec 25, 2015 4:03 PM in response to sandworm

Same problem here! IOS 9.2

any luck??

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