anm.s
Level 1 (0 points)

Q: can't restore backup

hi.i have a problem to restore my backup.i had IOS 7.1.2 and updated it to 8.0.2 and before it i taked a backup from my iphone.when im going to restore my backup it sayed my to enter the password.i dont have a password or maybe fogot it.can i change or delete it? please help me to solve this problem.thanks

iPhone 5s, iOS 8

Posted on Oct 15, 2014 2:58 PM

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anm.s

Q: can't restore backup

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  • by alex_h1,

    alex_h1 alex_h1 Oct 17, 2014 6:42 AM in response to anm.s
    Community Specialists
    Oct 17, 2014 6:42 AM in response to anm.s

    Hello anm.s,

     

    Thanks for using Apple Support Communities.

     

    From your post I see that you're being prompted to enter a password when restoring from an iTunes backup.  This indicates you enabled the secure backup option, and assigned a password to protect your iPhone backups in iTunes.  If you do not know your password, then please see the article below for recovering it.

     

    iOS: Troubleshooting encrypted backups

     

    Take care,

    Alex H.