I can't turn on Family Sharing

Hey there Legolasza,

I understand that you are having some issues with Family Sharing. I have an article for you that can guide you through setting up Family Sharing on your devices that may resolve your issue:

If you don't see your family's shared content

http://support.apple.com/kb/TS5449

You may also want to see this information about the system requirements for Family Sharing, which are listed on this page:

System requirements for iCloud

http://support.apple.com/kb/ht4759

Minimum system requirements by feature

To use iCloud, you need at least iOS 5 on iPhone 3GS, iPod touch (3rd generation), iPad, or iPad mini; or at least OS X Lion v10.7.5 on a Mac.

Review this table for specific requirements of each iCloud feature.

iCloud feature	Minimum requirements
	iOS	OS X	Windows	Apple TV
Back to My Mac	—	OS X Lion v10.7.5	—	—
Backup and Restore	iOS 5	—	—	—
Bookmarks	iOS 5	OS X Lion v10.7.5 Safari 5.1.1	Windows 7 or Windows 8 iCloud Control Panel 3.1 Internet Explorer 9 Firefox 22 Google Chrome 28 in desktop mode only	—
Calendar, Contacts, Mail	iOS 5	OS X Lion v10.7.5	Windows 7 or Windows 8 iCloud Control Panel 3.1 Outlook 20072or an up-to-date web browser	—
Mail Drop (send attachments)	—	OS X Yosemite (for Mail app) or iCloud.com/mail from an up-to-date web browser (Safari 7.2 or later to upload packages, such as iWork files)	Windows 7 or Windows 8 iCloud.com/mailfrom an up-to-date web browser	—
Documents in the Cloud	iOS 5 iWork for iOS (Pages 1.5, Numbers 1.5, Keynote 1.5)	OS X Lion v10.7.5 iWork ’09 (Pages 4.2, Numbers 2.2, Keynote 5.2)	—	—
Family Sharing	iOS 8	OS X Yosemite iTunes 12	iCloud for Windows 4.0 iTunes 12	Apple TV software 7.0

Thanks for using the Apple Support Communities. Have a good one!

-Braden

Hi again Legolasza,

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

Cheers,

Braden

I am having the same issue.

On my iOS 8.1 devices in the iCloud Settings pane it says "Family information is not available." In the iCloud System Preferences pane on my Yosemite Mac the "Set Up Family" button is greyed out.

If you or anyone else finds out how to enable Family Sharing please share it with us.

-Chris

Mark,

Thank you for sharing your findings. I wonder if my AppleID is somehow also marked as a business account. I will contact Apple to see what I can find out.

-Chris

I am having the same issue. I have been in touch with apple sales training, and they have apparently removed the business aspect on my appleid. However, I still cannot connect/setup family sharing. In iOS>iCloud>"family sharing information is not available" and the section is greyed out.

You have to have OS X Yosemite to use family sharing. It says that you are running OS X Mountain Lion.

Hola Legolasza,

Is your AppleID personal? May be you use it to connect to AppleSalesWeb or similar web dedicated to Apple Resellers o similar?

Apparently, If you was used your AppleID for other services "enterprise", then your AppleID can't activate the Family Sharing.

Maybe you can solve it contacting with the support of the web in question.

Saludos,

Hi!

I have the same issue with my apple id.

Is there any way to fix this without contacting apple? or is there an email from apple that you can contact them to fix it?

I think it is a easy solution if they only have to change from a "business" account to a "personal" account.

Thanks for your help!

You have to go to settings, photos and camera, and turn on iCloud sharing and then the family will be useable under iCloud

Nope. That's not it. I am having the same problem with the grayed Set Up Family button and I have iCloud sharing turned on in my photo and camera settings.

You might want to consider starting a new discussion. Since this one is a couple of years old, less people are likely to look at it. A new post would be much more visible. You can link to this one.

Did they end up resolving your issue? Currently having a similar issue. My Apple ID was used in the past as a reseller Apple ID - The information containing my certifications was moved to another Apple ID which was required to be a corporate email. When this happened I imagined my previous account would have been rolled back to a personal account. Have spent a long time on the phone with AppleCare today not getting very far. The chat has been escalated... Fingers crossed they can roll it back properly to resolve this.

I found that sometimes it takes a second to update, and so after waiting about half an hour it let me set up the family again. Maybe if you wait?