Update failing at unpacking "essentials.pkg"

Question

Level 1

15 points

Update failing at unpacking "essentials.pkg"

Last week I updated my mid 2010 Macbook Pro to the OS X 10.10 beta without any problem. Today i tried to updat my mid 2011 27" iMac to 10.10 and it gave the error: unable to unpack essentials.pkg, restart and try again. No mather how many times I try it it doesn't work. This was the same when I tried to install the beta on the iMac a few days ago. it took me 24 hours to restore it back to its state, because using time machine restore doesn't directly from this point doesn't work ether.

At first I thought it might be because I tried to install it to an external thunderbolt ssd, but after trying to install it to the internal hard drive it just "downloaded the extra components" and when it should be rebooting it just went back to the default OS X recovery screen.

I also tried making an external installer drive but after holding option key and selecting the usb with the installer on it, it loads and after a while it shows the big no data found logo.

Anyone got any ideas or even the solution?

are there more people with this problem?

let me know,

thanks in advanced!

Posted on Oct 16, 2014 4:25 PM

Reply

Answer 1

ksands99

Level 1

0 points

Oct 16, 2014 7:46 PM in response to hknobbe

I just got off of phone support. They suggested to try:

Verify Disk permissions or internet recovery. If those don't work, bring it into Genius.

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Answer 2

hknobbe Author

Level 1

15 points

Oct 17, 2014 12:21 PM in response to hknobbe

After being on the phone with Applecare for almost an hour we finally solved the problem.

Turns out that Yosemite doens't like all the 3rd party memory, in my Macbook Pro I had a kit "Mac Ram" and in the iMac there was a set of normal corsair memory.

After taking out the 16GB 3rd Party and putting back the original memory the problem was solved.

Even better was that after the installation I put back the 3rd party memory and it worked like a charm.

So for everyone with the same problem, and for those who have 3rd party memory, try the original.

Hope this helps!

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Answer 3

pibby_

Level 1

0 points

Oct 17, 2014 1:30 PM in response to hknobbe

Hallelujah! Worked for me too, thank you!

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Answer 4

mahohika

Level 1

0 points

Oct 17, 2014 4:19 PM in response to hknobbe

Same problem, but I don't have any 3rd party memory!

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Answer 5

Oct 17, 2014 11:59 PM in response to mahohika

Same issue here and no 3rd party RAM.

I have tried a lot of things and none of them helped.

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Answer 6

hknobbe Author

Level 1

15 points

Oct 18, 2014 12:15 AM in response to hknobbe

Not to be an ***, but just to be sure;

You're a 100% sure there is not 3rd party memory installed?

The guy from AppleCare told me a story about a lady who bought an iMac from iCenter (Authorized Apple Reseller in Holland) who had a Ram doubling promotion.

They would double your ram if you bought an iMac at their store. Came out they where using 3rd party ram without telling the customer, which let to any problems not being covered by AppleCare.

(Applecare did solved the problem but it took a long time).

Other suggestions he gave me:
- Try to download the installer again, me be a bad download (I think most of us have already tried this).

- Try downloading on another network (if possible, e.g. an apple store, family or friends).

Just quick question, do you have the last 5 lines of your error log at hand? Just wondering if it's the exact same problem or a slightly different one?

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Answer 7

mahohika

Level 1

0 points

Oct 18, 2014 12:49 AM in response to hknobbe

I don't have any protocols, I turned back to Mavericks (TimeMachine) and I'll wait with Yosemite until the problem is solved...

I work on a localised system (German).

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Answer 8

Oct 18, 2014 1:51 PM in response to hknobbe

I was having the exact same problem. I have a work-issued Mac (work @ Apple) so I doubt it had 3rd part memory.

But I was able to finally get it to install by running web recovery just now and reinstalling. So anyone with this issue try again.

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Answer 9

curfre

Level 1

0 points

Oct 18, 2014 3:24 PM in response to hknobbe

Habe genau den gleichen Fehler gehabt, dank Deiner Anweisung konnte ich nun problemlos OS-X 10.10 installieren

Thanks

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Answer 10

Oct 18, 2014 3:31 PM in response to hknobbe

Same here, but I do not have third party memory. Memory is original as delivered in MacBook Pro. This is incredibly annoying.

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Answer 11

Oct 18, 2014 3:33 PM in response to Canyonlight

Canyonlight try using web recovery and reinstalling. I got mine to work that way. It took about 5 installs but it finally 'clicked'

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Answer 12

pibby_

Level 1

0 points

Oct 18, 2014 4:34 PM in response to pibby_

I spoke too soon. I was able to install Yosemite once I switched back to the original Apple memory, but I get constant kernel panics when I reinstall my memory from Crucial. It boots up fine, then crashes within 3-5 minutes with this error:

*** Panic Report ***

panic(cpu 1 caller 0xffffff8014379458): "a freed zone element has been modified in zone ipc ports: expected 0xdeadbeefdeadbeef but found 0xdeacbeefdeadbeef, bits changed 0x1000000000000, at offset 64 of 160 in element 0xffffff80593a5c20, cookies 0x3f001121d6c6c61a 0x53521c52fceee3d"@/SourceCache/xnu/xnu-2782.1.97/osfmk/kern/zalloc.c:496

Backtrace (CPU 1), Frame : Return Address

0xffffff83bb523c30 : 0xffffff801433a811

0xffffff83bb523cb0 : 0xffffff8014379458

0xffffff83bb523de0 : 0xffffff801432b0b3

0xffffff83bb523e10 : 0xffffff801432fd2b

0xffffff83bb523e50 : 0xffffff8014321015

0xffffff83bb523f20 : 0xffffff80143337ff

0xffffff83bb523f90 : 0xffffff8014327483

0xffffff83bb523fb0 : 0xffffff80144192c7

BSD process name corresponding to current thread: Safari

Mac OS version:

14A389

Kernel version:

Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64

Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61

Kernel slide: 0x0000000014000000

Kernel text base: 0xffffff8014200000

__HIB text base: 0xffffff8014100000

System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 238163727174

last loaded kext at 37539233414: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f96a71000, size 36864)

last unloaded kext at 168473065240: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f96d62000, size 8192)

loaded kexts:

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleBluetoothMultitouch 85.3

com.apple.driver.ApplePlatformEnabler 2.1.0d1

com.apple.driver.AGPM 100.14.37

com.apple.driver.X86PlatformShim 1.0.0

com.apple.iokit.IOBluetoothSerialManager 4.3.0f10

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleHDA 266.5

com.apple.driver.AppleMikeyDriver 266.5

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleBacklight 170.4.12

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.10

com.apple.GeForce 10.0.0

com.apple.driver.AppleSMCLMU 2.0.4d1

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelHD5000Graphics 10.0.0

com.apple.driver.AppleIntelFramebufferAzul 10.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 35

com.apple.driver.AppleUSBHub 705.4.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.6.5

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3

com.apple.driver.AirPort.Brcm4360 900.19.8

com.apple.driver.AppleAHCIPort 3.0.7

com.apple.driver.AppleUSBXHCI 705.4.14

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleBluetoothHIDKeyboard 175.5

com.apple.driver.AppleHIDKeyboard 175.5

com.apple.driver.IOBluetoothHIDDriver 4.3.0f10

com.apple.driver.AppleMultitouchDriver 260.30

com.apple.iokit.IOSerialFamily 11

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 266.5

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOAudioFamily 200.6

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.nvidia.driver.NVDAGK100Hal 10.0.0

com.apple.nvidia.driver.NVDAResman 10.0.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.8.0d49

com.apple.AppleGraphicsDeviceControl 3.7.21

com.apple.iokit.IOAcceleratorFamily2 156.4

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10

com.apple.iokit.IOSurface 97

com.apple.iokit.IOBluetoothFamily 4.3.0f10

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleHDAController 266.5

com.apple.iokit.IOHDAFamily 266.5

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 700.52

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.0

com.apple.iokit.IOUSBFamily 705.4.14

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 389.1

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Reply

Answer 13

Oct 19, 2014 1:29 AM in response to jacksonstephens

Hi and thanks for you reply,

Let me clear this out: you have tried to upgrade Mavericks to Yosemite and it failed with "Essentials.pkg" error, then you booted to Yosemite internet recovery and tried several times until it "clicked"?

Thanks in advance,

Reply

Answer 14

hknobbe Author

Level 1

15 points

Oct 19, 2014 3:14 AM in response to pibby_

I shows the current process being Safari, is it only when using Safari it crashes?

In both my Macs I use Corsair memory. The Macbook Pro has MAC Memory from Corsair and the iMac has the laptop one. Perhaps that Crucial memory just causes the real big problems, but the only way to find out is to replace it, which is a expensive thing to "just try out".

Have you contacted Applecare about the problem already?

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Answer 15

hknobbe Author

Level 1

15 points

Oct 19, 2014 3:16 AM in response to jacksonstephens

Perhaps you had a corrupt file during downloading, but good to hear it worked out fine!

The guy from applecare told me already that there were reports of people having corrupt downloads. He suggested to first try to re-download it en install again (as you did).

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