Can't deactivate iCloud as old email no longer active.

Question

Level 1

6 points

Can't deactivate iCloud as old email no longer active.

I'm not the only one with this issue - But I've tried all the suggestions and nothing works.

I can't access the old iCloud email (email no longer exists). I can't change my Apple ID back to it as the system won't allow it.

The Ipad decided to go into Recovery Mode and we've lost everything on it.

And now it's borderline unusable because it constantly asks for a password to an account that no longer exists.

Anyone got any suggestions... please!!

Dan

iPad (3rd gen) Wi-Fi, iOS 8

Posted on Oct 16, 2014 5:04 PM

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Answer 1

randers4

Level 9

63,519 points

Oct 16, 2014 8:12 PM in response to Melonheaddan

If you can't recreate the old ID, and you no longer have access to the account to reset the password, contact the Apple account security team for assistance resetting the password for the old ID: Apple ID: Contacting Apple for help with Apple ID account security. The call should be free. If your country isn't listed, contact iTunes store support for assistance by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.

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Answer 2

Melonheaddan Author

Level 1

6 points

Oct 16, 2014 11:39 PM in response to randers4

Thanks for the reply -

I've already been through those steps and there's a £25 charge - which is extortionate considering the issue is with Apple, and not with me. Looking at the advice from Apple it's clear that they don't really know how to address the issue - "Try this.. and if this doesn't work, try something else".

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Answer 3

Mar 6, 2015 5:22 PM in response to Melonheaddan

Did you ever get this resolved? I am having the exact same issue.

thanks

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