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Question: phone call from Yosemite does not work

Calling from Yosemite does not work at all. It attempts a call using iPhone but then it say "Call failed" / "Try Again" Anyone has a cure?


EDIT: Yes I am on WiFi. Both the phone and the computer are on the same WiFi. iPhone is running iOS8...

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MacBook Pro (Retina, Mid 2012) OS X 10.10 (build 14A389)

iPhone 5s iOS 8.0.2 (build 12A405)


Here is how I got it to work:

1) Make sure that your iPhone and Mac are on the same subnet (could be on WiFi and ethernet as long as they are on the same subnet)

2) On the iPhone go to Settings / iCloud and make sure you are signed in with same Apple ID to iCloud as on your Mac

3) On your Mac go to Apple / System Preferences / iCloud and make sure you are signed in with the same Apple ID as on iPhone

4) On the iPhone go to Settings / FaceTime and enable "iPhone Cellular Calls". On that same screen make sure you are using same Apple ID as in step 2 and 3

5) Restart your iPhone

6) On your Mac go to Apple / System Preferences and double check that under "General" you have "Allow Handoff between this Mac and your iCloud devices" checked


Make phone call from you Mac. Start iMessage on your Mac and finish it on iPhone, start email on your iPhone finish it on your Mac etc.

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Oct 16, 2014 7:41 PM in response to Chatlanian In response to Chatlanian

I have found there is a bug which will lead to fail to call. It is failed when the Mac is connected with Ethernet AND also Wifi (they are the same subnet (Router)). But I am able to pick calls.. just can't dial out. However it works with either Ethernet or Wifi.

Oct 16, 2014 7:41 PM

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Oct 16, 2014 7:45 PM in response to ssls6 In response to ssls6

Yes @ssls6 but, it turned out that that is not enough. 🙂

It turns out that if you Mac is connected to two interfaces, one via WiFi and the other via Ethernet and WiFi and Ethernet are on tow different subnets the calls will not work even if the iPhone is on the same WiFi as the Mac.


All of the Mac network interfaces must be on the same subnet, and in my case they were on different ones. This prevented the phone calls. Once I disconnected the ethernet and left WiFi only everything worked.


At home I have ethernet (via thunderbolt display) and WiFi, but they are both on the same subnet. So it works. At the office they are on two different subnets and it did not work.

Oct 16, 2014 7:45 PM

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Oct 16, 2014 8:24 PM in response to Chatlanian In response to Chatlanian

🙂🙂🙂


THAT DID IT!!! All I had to do was enable the FaceTime option on my iPhone and it worked!! Awesome!!! I figured it was something simple.


Now I'll have to scrub the support boards for how to get the Handoff feature to work. Still not seeing any icons on my phone or on my Mac but I'm not too concerned about it. Accepting calls though, that's huge!!


Much appreciated!!!

Oct 16, 2014 8:24 PM

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Oct 16, 2014 8:32 PM in response to incredibilistic In response to incredibilistic

@incredibilistic

All I had to do was to enable the hand off was:


1) On Mac click on the Apple / System Preferences / General. Turn on Hand off (bottom of the screen)

2) On iPhone Settings / General / Hand off & Suggested Apps / turn on "hand off", "Suggested apps and App store"


That was it.

Oct 16, 2014 8:32 PM

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Oct 17, 2014 1:46 PM in response to Chatlanian In response to Chatlanian

Hello.


I had the same problem with the "call failed" "try again".


I double check everything as posted before, but I still wasn't able to establish a phone call. The Mac rang, but couldn't connect the call. (sorry of my english)


Then I realized that my iMac was connected via Wifi but also via Ethernet cable.... I disconnected the cable, and now everything is working fine.


This must be helpful for somebody who tried everything.


Cheers.

Miguel

Oct 17, 2014 1:46 PM

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Oct 17, 2014 1:53 PM in response to Chatlanian In response to Chatlanian

Note: Your item #6 is unrelated to the issue. Hand Off and iPhone Cellular calling are two different a separate features.


Hand Off allows you to work on documents on multiple devices. It requires Bluetooth 4 capability on all devices.


iPhone Cellular calling is setup through Facetime and uses your WiFi network. It works with any Mac running Yosemite and iPhone running iOS 8.0.2. It has nothing to do with Hand Off.

Oct 17, 2014 1:53 PM

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Oct 17, 2014 2:10 PM in response to Lanny In response to Lanny

I have check everything on this thread.... and cannot figure out why the phone calls to my macbook air keep failing. They appear, but if I choose to reply then it says that the called failed. On the iphone 6, I get the message the iphone call has failed. Same wifi, same subnets, no ethernet, no bluetooth, all preference are set right, shut both phone and macbook air off and on several times...

now what??

Oct 17, 2014 2:10 PM

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Oct 17, 2014 2:16 PM in response to debbielynn In response to debbielynn

Verify that FaceTime on your Mac and FaceTime on your cell phone are using the exact same Apple ID. There have been some reports of issues when an Apple ID alias has been used on one of the devices, i.e., Mac set to xxxx@icloud.com and phone set to xxxx@me.com.

Oct 17, 2014 2:16 PM

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Oct 17, 2014 2:29 PM in response to Lanny In response to Lanny

yeah -- no --- I have my main Apple ID in my face time preference.

this just bugs me -- I"m sure it's something simple...


but i use my house phone to dial my iphone... my iphone rings, my MBA shows the call incoming, but if I try to accpet it just goes to Call Failed.. try again or and cancel. sigh... it would be nice to be able to use this when I'm working .. I have iphone 6, latest software... so .. not sure!!

Oct 17, 2014 2:29 PM

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Oct 17, 2014 2:33 PM in response to Sigep739 In response to Sigep739

Verify that FaceTime on your Mac and FaceTime on your cell phone are using the exact same Apple ID. There have been some reports of issues when an Apple ID alias has been used on one of the devices, i.e., Mac set to xxxx@icloud.com and phone set to xxxx@me.com.

Oct 17, 2014 2:33 PM

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Question: phone call from Yosemite does not work