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This happens a LOT. Usually if I do something like lock the phone/unlock it again it'll go away for a while but it comes back.
I'll be browsing safari for example in landscape mode and it just won't respond to my touches until I move my left hand away and don't cover the proximity sensor. Is this a hardware or software issue?
iPhone 6, iOS 8, 128GB
It is a user issue.
The proximity sensor is designed to lock out all touch functions when you hold the iPhone to your face so you won't accidentally hang up the call, push buttons, etc. When you cover it with your finger it locks out the functions on the screen which is exactly what it is designed to do. Don't cover the sensor with your finger.
No, this behavior is not normal, otherwise it would turn the phone screen off.
Make a Genius Bar appointment and have it looked at then.
I have this exact same problem with my 6 Plus it is extremely annoying. If its to prevent pressing buttons in call then only have this freezing action be during a call.. poorly designed. If I want to type on a phone if this size I have to wrap my hand around the sides.. which covers the sensor.. really no real way to hold the phone conveiniently in landscape.. very poor design. It should at least be allowed to be disabled or enabled only for apps that it might actually, I don't know, apply to! (Like the phone app)
hoping for a fix to this soon as it is a major issue for me as well.
Well your replies have been belligerently unhelpful, not to mention extremely condescending. I've been having the same problem with my 5c since I updated to IOS 8.0.2 and it is a massive flaw. I basically can't use my phone on landscape mode because then my hand covers the sensor. The sensor should not disable touch screen function unless you're making a phone call, as has been the case with every single previous iPhone and software version. It's ridiculous and unbelievably inconvenient.
The same issue in iphone 6 64gb.
what can we do?
GGot same phone and i'm having same issue. Very annoying and not fight, my 4,4svabx 5 never had this issue. Now constantly reminding my self of best way to hold phone. That's not right Surely.
Nnenne wrote:
There are 4 things you can do if it's a software issue; restart, reset, restore from backup, restore as new. If none of that helps then make an appointment either at an Apple store or an Authorized Apple Service Provider and have the phone examined for possible hardware issues.
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
Use iTunes to restore your iOS device to factory settings - Apple Support
My iPhone 6 touchscreen constantly stops responding when I cover proximity sensor
