Paradoxxx

Q: can’t make phone call on my mac from yosemite from contacts

Anyone else not able to make a call from contacts on a mac pro running Yosemite. My iPhone 6 and Yosemite are both setup to make cellular calls and on the same wifi network and both signed in, basically everything that is on apples support site but all calls fail. It tried but fails every time and I’m not sure what else to do. There is no more info on how to make calls and everything tried just fails. I haven’t tried to call from safari or any other source.

Posted on Oct 16, 2014 6:23 PM

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Q: can’t make phone call on my mac from yosemite from contacts

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  • by Sherwood129,

    Sherwood129 Sherwood129 Oct 18, 2014 8:32 PM in response to Paradoxxx
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    Oct 18, 2014 8:32 PM in response to Paradoxxx

    I was having the same issue but I noticed that when I opened my contacts and tried to dial a 'home' number it wouldn't work. However, when i tried a mobile number it worked fine. When I deleted the home number and entered the same number as a mobile number it worked fine, dialled out no problem. Hope this helps....

  • by jwvincent2,

    jwvincent2 jwvincent2 Oct 19, 2014 6:08 AM in response to Paradoxxx
    Level 1 (0 points)
    Oct 19, 2014 6:08 AM in response to Paradoxxx

    This is also an issue that I am having.  Haven't had time to spend on the phone with apple, however I will update when I do. So far, I can make calls using my mac from safari or from the FaceTime app in audio from iPhone. I can not make the calls from spotlight contacts search or from the contacts app open.  This is an isolated issue with just the contacts app given that you have all the required hardware and upgrades to make this work.

  • by fayeav,

    fayeav fayeav Oct 20, 2014 4:33 AM in response to ClaraMGR
    Level 1 (5 points)
    Oct 20, 2014 4:33 AM in response to ClaraMGR

    What i did and it fixed the problem after i checked that both mac and iPhone are on the same network and have the same icloud account. I just viewed the iCloud account from the FaceTime on iPhone and then everything work perfectly.

  • by Sarvo,

    Sarvo Sarvo Oct 20, 2014 6:43 PM in response to Paradoxxx
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    Oct 20, 2014 6:43 PM in response to Paradoxxx

    here is what fixed my prob...

    1. signout 4m facetime on mac and then sign in again with one icloud id

    2. signout 4m facetime on iphone and sign back in

    3. turn on 'iphone cellular calls' in facetime menu on iphone

    4. if required, restart iphone

    5. then go to contacts on mac, type a name you want to call and then you will see blue call icon just like this the snapshot i have attached below. so just click it.Screen Shot 2014-10-20 at 9.36.27 PM.png

  • by jwvincent2,

    jwvincent2 jwvincent2 Oct 20, 2014 7:22 PM in response to Sarvo
    Level 1 (0 points)
    Oct 20, 2014 7:22 PM in response to Sarvo

    Sarvo,

     

    Thanks so much for your info!  Just one question before I try. Forgive me for my ignorance, but what do you mean by "sign out 4m FaceTime?" Thanks!

  • by jwvincent2,

    jwvincent2 jwvincent2 Oct 20, 2014 7:23 PM in response to jwvincent2
    Level 1 (0 points)
    Oct 20, 2014 7:23 PM in response to jwvincent2

    Mainly the 4m portion of the statement.

  • by Sarvo,

    Sarvo Sarvo Oct 20, 2014 7:26 PM in response to jwvincent2
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    Oct 20, 2014 7:26 PM in response to jwvincent2

    signout from facetime.

  • by tycovie,

    tycovie tycovie Oct 20, 2014 8:16 PM in response to Sarvo
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    Oct 20, 2014 8:16 PM in response to Sarvo

    I can't set my mac to call or forward texts either.  Handoff with keeping my iPhone and macbook work.  But whenI try to go into settings>messages>get fowarding my mac shows up, I tick the option, iMessage opens on my mac but no verification code comes up.

     

    I go into settings>facetime> tick iPhone cellular calls & I keep getting the message cannot turn on iPhone cellular calls; FaceTime & iCloud must be signed in to the same apple ID to use iPhone Cellular Calls.

     

    I have tried restarting my mac & iPhone 6. I have tried logging out & logging back into iCloud on my phone & mac. I do have a different account for my app store so made that the same as the iCloud & FaceTime, iMessage in the settings & it still does not work.

     

    I have my iMessage on my mac, iPhone 6 set to my cellular number for phone calls, FaceTime calls, & iMessage only, I even tried to turn on one of my emails & still it does not work.

  • by tycovie,

    tycovie tycovie Oct 20, 2014 8:23 PM in response to tycovie
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    Oct 20, 2014 8:23 PM in response to tycovie

    Ok, so with some more digging & testing I found that you have to allow iMessages to be reach you at your iCloud.com email on your mac & in your idevice.  For that calls to work you have to be reachable at your iCloud.com email account in FaceTime on your idevice, but not on your mac.

  • by Sarvo,

    Sarvo Sarvo Oct 20, 2014 8:26 PM in response to tycovie
    Level 1 (0 points)
    Oct 20, 2014 8:26 PM in response to tycovie

    i don't use icloud.com account and still it worked for me

  • by tycovie,

    tycovie tycovie Oct 20, 2014 8:28 PM in response to Sarvo
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    Oct 20, 2014 8:28 PM in response to Sarvo

    Maybe just enabling an email works then at least. I had no emailed enabled before.

  • by tycovie,

    tycovie tycovie Oct 20, 2014 8:33 PM in response to tycovie
    Level 1 (0 points)
    Oct 20, 2014 8:33 PM in response to tycovie

    Yep it worked, I changed it in FaceTime & iMessage on my iPhone 6 to my yahoo email & it worked.

     

    I also signed changed the I can be reached at to only my phone number in iMessage on my mac & the calling worked.

     

    So I guess on your iDevice you have to have the same email or an email enabled in FaceTime & iMessage.

  • by Tom Dignam,

    Tom Dignam Tom Dignam Oct 20, 2014 9:11 PM in response to Paradoxxx
    Level 1 (121 points)
    Oct 20, 2014 9:11 PM in response to Paradoxxx

    This may help some users  unable to initiate calls from your Mac but can receive calls. In System Preferences/Security Privacy/Firewall/Options, one must select Automatically Allow Signed Software to Receive Incoming Connections..If you have Block All Incoming Connections except those..... Selected, your Mac will not be able to "receive" a return signal from your iPhone. Curious I know because you can "receive" incoming calls... This solved my issue..

    Screen Shot 2014-10-20 at 23.55.23.png

  • by MaxmillianX,

    MaxmillianX MaxmillianX Oct 21, 2014 12:08 AM in response to Tom Dignam
    Level 1 (0 points)
    Oct 21, 2014 12:08 AM in response to Tom Dignam

    YES! This fixed it for me. Although I am not sure I like disabling the "Block all incoming connections" due to security reasons ;-)

  • by GuyTes,

    GuyTes GuyTes Oct 21, 2014 2:27 AM in response to abrac
    Level 1 (0 points)
    Oct 21, 2014 2:27 AM in response to abrac

    I have the same issues....

     

    what to do ? ??

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