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Question: Photoshop Elements 12.1 hangs in Yosemite

After upgrading to Yosemite, PSE 12.1 hangs the moment I try to use the "smart brush" feature. This is always repeatable.


Anyone else having similar issues? I tried to open a bug at bug report.apple.com, but the site appears to be hung.

MacBook Pro with Retina display, OS X Mavericks (10.9.4)

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Question marked as Solved
Answer:
Answer:

Hi,

I am an engineer working with Adobe.


We sincerely apologize for the problem that you have been
facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX
10.10 (Yosemite).



We have been actively working with Apple to resolve this
problem as quickly as possible. We're hopeful this will get completely resolved
in an upcoming update of Yosemite(MAC 10.10).


In the meanwhile, you have two options to work around this
problem:


1. Option1: Use a mouse instead of the trackpad



2. Option2: Install a plug-in which should workaround the
problem



Plug-in installation instructions:


Close Photoshop Elements


2. Download this zip file to a location you can easily find
(e.g. your desktop)


Unzip the file, WhiteWindowWorkaround.plugin, and move it
to the Plug-In folder:



• For Elements 12 – //Applications/Adobe Photoshop Elements
12/Support Files/Plug-Ins/


• For Elements 11 - //Applications/Adobe Photoshop Elements
11/Support Files/Plug-Ins/



You can verify the plug-in is installed by launching the
Photoshop Elements Editor and choosing Help > System Info... Scroll to the
bottom of the text in the dialog and look for the plug-in name
"WhiteWindowWorkaround.plugin"


<a
href="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1115374/elementsSysInfo.png?1414 907285"><img
src="https://d2r1vs3d9006ap.cloudfront.net/s3_images/1115374/elementsSysInfo_inline.p ng?1414907285"
alt="" /></a>


Note: This plugin is a temporary workaround and should be
used until this issue is addressed in Mac OSX 10.10 (Yosemite). Please remove
this plugin once the issue is officially resolved by Apple.



If you are using a stylus in conjunction with a trackpad,
you might see issues with your trackpad. Workaround in this particular case is
to use mouse instead of the trackpad.


Hope this helps!


Regards,

vaishali

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Oct 16, 2014 8:55 PM in response to porkchop_d_clown In response to porkchop_d_clown

Console log from a typical hang:


10/16/14 11:35:42.791 PM Adobe Photoshop Elements Editor[5702]: objc[5702]: Class StageDelegate is implemented in both /Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo and /Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor. One of the two will be used. Which one is undefined.

10/16/14 11:35:43.506 PM Adobe Photoshop Elements Editor[5702]: WARNING: The Gestalt selector gestaltSystemVersion is returning 10.9.0 instead of 10.10.0. Use NSProcessInfo's operatingSystemVersion property to get correct system version number.

Call location:

10/16/14 11:35:43.508 PM Adobe Photoshop Elements Editor[5702]: 0 CarbonCore 0x00007fff87a3edc3 ___Gestalt_SystemVersion_block_invoke + 113

10/16/14 11:35:43.508 PM Adobe Photoshop Elements Editor[5702]: 1 libdispatch.dylib 0x00007fff8b1aec13 _dispatch_client_callout + 8

10/16/14 11:35:43.509 PM Adobe Photoshop Elements Editor[5702]: 2 libdispatch.dylib 0x00007fff8b1aeb26 dispatch_once_f + 117

10/16/14 11:35:43.509 PM Adobe Photoshop Elements Editor[5702]: 3 CarbonCore 0x00007fff879e74da _Gestalt_SystemVersion + 987

10/16/14 11:35:43.509 PM Adobe Photoshop Elements Editor[5702]: 4 CarbonCore 0x00007fff879e70c7 Gestalt + 144

10/16/14 11:35:43.509 PM Adobe Photoshop Elements Editor[5702]: 5 Adobe Photoshop Elements Editor 0x00000001016e24f3 _ZN5boost16exception_detail20copy_boost_exceptionEPNS_9exceptionEPKS1_ + 23445139

10/16/14 11:35:43.510 PM Adobe Photoshop Elements Editor[5702]: 6 Adobe Photoshop Elements Editor 0x00000001002b4269 _ZN5boost16exception_detail20copy_boost_exceptionEPNS_9exceptionEPKS1_ + 2284553

10/16/14 11:35:59.915 PM Adobe Photoshop Elements Editor[5702]: assertion failed: 14A389: libxpc.dylib + 97940 [9437C02E-A07B-38C8-91CB-299FAA63083D]: 0x89

10/16/14 11:37:23.000 PM kernel[0]: process Adobe Photoshop [5702] caught causing excessive wakeups. Observed wakeups rate (per sec): 444; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45002

10/16/14 11:37:25.405 PM spindump[3423]: Saved wakeups_resource.diag report for Adobe Photoshop Elements Editor version 12.1 (20140303.12.1.49334) (12) to /Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2014-10-16-233725_Matilda.wakeups_resource.diag

10/16/14 11:38:06.000 PM kernel[0]: process Adobe Photoshop [5702] thread 179586 caught burning CPU! It used more than 50% CPU (Actual recent usage: 62%) over 180 seconds. thread lifetime cpu usage 95.609134 seconds, (77.143959 user, 18.465175 system) ledger info: balance: 90060082599 credit: 90066682987 debit: 6600388 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 144241914997

10/16/14 11:38:07.904 PM spindump[3423]: Saved cpu_resource.diag report for Adobe Photoshop Elements Editor version 12.1 (20140303.12.1.49334) (12) to /Library/Logs/DiagnosticReports/Adobe Photoshop Elements Editor_2014-10-16-233807_Matilda.cpu_resource.diag

10/16/14 11:41:06.209 PM com.apple.xpc.launchd[1]: (com.adobe.PhotoshopElements.39508[5702]) Service exited due to signal: Terminated: 15

Oct 16, 2014 8:55 PM

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Oct 17, 2014 5:02 AM in response to porkchop_d_clown In response to porkchop_d_clown

If that's truly their response, best publicize it as Adobe must not care.


(Hint: Yosemite has been available to developers for about eight months now; no one at Adobe could be bothered to try it?)

Oct 17, 2014 5:02 AM

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Oct 19, 2014 11:17 AM in response to porkchop_d_clown In response to porkchop_d_clown

I saw a post about this on the Photoshop blog: http://feedback.photoshop.com/photoshop_family/topics/photoshop-elements-hangs-i n-yosemite

It seems there is a work-around. The problem is only with the trackpad.


Some people, including myself, have discovered the problem does not occur when using a mouse. I'm have both a trackpad (which I very much prefer) and a Logitech wireless mouse and when I tried editing with the mouse in PSE12, it worked normally.


First time I've ever come across a problem where a mouse worked but not the trackpad. I do hope there's a solution, but at least there's a work-around.

Oct 19, 2014 11:17 AM

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Oct 20, 2014 7:59 AM in response to porkchop_d_clown In response to porkchop_d_clown

I have the same problem on my MacBook Pro with Photoshop Elements 12 under Yosemite. Using the TRACKPAD to select the Brush tool, for example, and the software fails. It's repeatable. If I use a mouse (I borrowed one from my neighbor), it works fine.


Adobe says this is an Apple issue and we should complain to Apple; Adobe says that are not going to deal with it. Hmmm ... Adobe seems to have a reactive rather than collaborative response to this issue.


I want to report this bug directly to Apple in addition to this blog. But I don't want to chat with them, just send them an email and be notified when the fix is issued. How do I do that?

Oct 20, 2014 7:59 AM

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Oct 20, 2014 9:21 AM in response to Localboy56 In response to Localboy56

Someone on the Adobe forums, regarding this issue, stated that PSE 13 does indeed work using the trackpad. Hopefully, a few more people will provide confirmation.


https://forums.adobe.com/message/6846096#6846096


On that forum there is a Adobe software engineer who says Apple has a trackpad problem that needs to be fixed. He might be right. I have noticed the trackpad seems to be more sensitive in Yosemite. But, if PSE 13 works then Adobe does have a solution that could be applied to PSE 12. Adobe management needs to give the go-ahead to the software team to create a special patch so that PSE 12, and preferable PSE 11, both work with Yosemite.

I can confirm that a friend who has PSE 10 and Yosemite has no trackpad issues. I previously confirmed that PSE 6 works fine. Anyone who has an old version of PSE should install it on Yosemite as a workaround until Apple and Adobe get the PSE 11/12 bug fixed.

Oct 20, 2014 9:21 AM

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Question: Photoshop Elements 12.1 hangs in Yosemite