Q: OSX Yosemite Wifi issues

I ran the email through Spamcop, and it does indeed come from Apple. I've since been contacted by phone, with appropriate Caller ID.

They are working on this!  Halleleluah!

Fingers crossed. I don't however want to get involved in playing around with any settings on my machine. It's not something I'm comfortable with and frankly, it's unfair to expect customers to sort things.

It's a bit like buying an undercooked burger from McDs (other chains available), making a complaint only for the vendor to tell you to cook it yourself.

As we say here in Scotland - "Aye, right .....!"

I have been dealing with Apple Support with this issue for the past week or so. I also received an email and phone call from Apple Engineering last night. I forwarded the email to Apple Support and they said it was legit. Also when in doubt just call their 800 number to play it safe.

Cant be too careful these days.

I got one of those also, and it simply did not sound legit to me either.

I had a working case number and the caller could not provide nor even reference anything about my account nor case.

When I said give me your number and I will call you back, he offered a cell phone number.  I posted on the forum as a

possible "scam alert" but the post was removed and I got an email that said it is not a scam and that they would call me back.

Yet when I call Apple and give them my case number they have no clue who it was that actually called me.

Why not ask me to call Apple back with my case number and Apple can transfer me to these guys?

OzziesMAC wrote:

 

I got one of those also, and it simply did not sound legit to me either.

I had a working case number and the caller could not provide nor even reference anything about my account nor case.

When I said give me your number and I will call you back, he offered a cell phone number.  I posted on the forum as a

possible "scam alert" but the post was removed and I got an email that said it is not a scam and that they would call me back.

Yet when I call Apple and give them my case number they have no clue who it was that actually called me.

 

Why not ask me to call Apple back with my case number and Apple can transfer me to these guys?

if you could just start a chat session once logged into your Apple ID, and they trapped on account name, they could quickly transfer you, or give you contact details.

even if I still had Yosemite installed (whew) I wouldn't respond to an unsolicited email.

for what it's worth the phone number of my call was the same as the one you posted

Every time I use my bluetooth (turning on) my wifi goes down, and stop working, FUNtastic.

Checking in with wifi issues on my Mac Pro.

Setup1:

• Mac Pro (Late 2013) running OS X Yosemite (10.10.2)
• Airport Extreme 802.11ac

Setup2:

• MacBook Pro (Retina 15-inch, Mid 2014) running OS X Yosemite (10.10.2)
• Airport Extreme 802.11ac

Bandwidth test from the same physical position, using 5GHz network on the Airport extreme gives me the following results:

Setup2:110Mbit/s [receiving]

Bandwidth test from the same physical position, using 2.4GHz network on the Airport extreme gives me the following results:

Setup1: 0-10Mbit/s (wifi stable) [receiving]

Setup2: 70Mbit/s [receiving]

Bluetooth was turned off during both of the tests.

I have tested the most wifi-fixes mentioned out there and nothing works. Best fix so far is using a pure 5GHz network, but it is not good enough though.

Edit: Apparently I replied to the previous poster instead of the thread starter... Noob on the forums

I think Apple is desparate at the moment. This topic is just overflowing with distress and disappointments.

Tracking this issue with individual case numbers will be too much for apple.

They have been in contact with me several times regarding the same. I believe it is legit. I also checked the mailheaders.

Another reason I think this is legit, is that they asked me a question last friday, and I said I had to get back to them today, as I was out travelling. I received a reminder this morning. I believe they are serious about this and working their a... off to get this fixed.

The question was related to whether it helped to turn off Bluetooth, which did not help on my issue.

velociter wrote:

 

I think Apple is desparate at the moment. This topic is just overflowing with distress and disappointments.

Tracking this issue with individual case numbers will be too much for apple.

They have been in contact with me several times regarding the same. I believe it is legit. I also checked the mailheaders.

Another reason I think this is legit, is that they asked me a question last friday, and I said I had to get back to them today, as I was out travelling. I received a reminder this morning. I believe they are serious about this and working their a... off to get this fixed.

 

The question was related to whether it helped to turn off Bluetooth, which did not help on my issue.

how about they stop letting yet more people go down the rabbit hole of installing 10.10 thru 10.10.2 until they know how to make it work ???

its just interesting to see, that disabling bluetooth helped 100% for myself immediately (to get stable wifi the whole day), but not for others.

This is weird.. I have tried turning off bluetooth several times before, but with no luck, even after the 10.10.2 update. I tried again today because my magic mouse went out of batteries. And somehow my internet has been working almost like normal for 30 minutes now. For the first time since I updated to 10.10.0 the day after release...

I don't know for how long it will work, but I see some strange results when testing my internet speed. While bluetooth is off I get about 40-100% of normal seed. If I turn it on, the speed drops down to 0-4% of normal. Mostly it stays at 0% for several minutes. All other devices in our house works perfectly (ipads, iphones, android, pcs etc.). Except my macbook pro (early 2013)...

Another weird thing is that I have a relative stable (but slow) internet when I connect to a router that just extends our main router, with bluetooth on.

BUT the same macbook works like normal at my office. Luckily I have no problems with bluetooth turned on while working

Same here, 10.10.2 did not work for me.

10.10, 10.10.1, 10.10.2 with unstable wifi, I am little tired

Bluetooth not an issue alongside wifi since i can't get Bluetooth at all. It's the wifi that is exhausting with its instability. Apple need to get this fixed before people's frustrations boil over.

Here's an alternative which may help -

Switch from OS X to Linux Korora. This is a polished derivative of the Fedora Linux Distribution with extensive software included. It is available with five different desktops: https://kororaproject.org/discover

You can try out Korora using a USB stick:

1. Download Korora. Select version beta 21 and your desktop of choice, 64 bit from https://kororaproject.org/download

2. Find a USB stick of size greater than 2GB which you are happy to erase

3. Insert stick in Mac

4. Enable root user by pressing command+space and typing directory utility. Press enter. Click on the padlock. Enter password. From the Edit Menu select Enable Root User. Enter a root password to use; just make it the same as your login since we'll disable this after.

5. Press command+space and type terminal. Press enter to open terminal.

6. In terminal change to root user by entering su root. Enter the root password you just made.

7. Type diskutil list

8. Identify the USB stick form the list by referring to the size of the disks shown. My mac showed the USB stick was /dev/disk2.

9. Unmount this disk by typing into terminal diskutil unmountDisk /dev/disk2

10. Write the Korora download to the USB stick by entering dd if=korora-21-beta-x86_64-gnome-live.iso of=/dev/disk2 bs=4m using the correct name for your download. This will take quite a while, perhaps around 20 to 30 minutes; wait for the command in terminal to finish, or the red light on the stick to cease blinking. Note the instructions on the Korora website  at https://kororaproject.org/support/documentation/creating-bootable-media state the above command using 4M instead of 4m. This is an error it seems to me.

11. Flush all writes by entering into terminal sync

12. When finished return to Directory Utility and select from the Edit Menu Disable Root User

13. Restart Mac while pressing the option key, leaving the USB stick inserted

14. Select the first EFI drive

15. Select start Korora. Before installing test the version on the USB stick using the choice in the menu.

As far as I know there's no way of dual booting Korora and OS X.

If you have a retina screen you'll need to scale Firefox correctly. Once booted into Korora enter into the address bar of Firefox aboout:config and search for layout.css.devPixelsPerPx Change the vale to 2. There's a similar change for Thunderbird.

For a Time Machine equivalent (which probably works unlike Apple's in 10.10.0) there's dejadup.

Notice adblock's already installed? Notice all the apps, including the complete LibreOffice suite? Nice huh? There's lot's of things to try and investigate. Hope this helps. It helped me.

I'm still not convinced I was talking to Apple when their engineers apparently got in touch. It all seemed very unprofessional and strange. Without doubt their hardware is excellent but their software, the management of its distribution and their conduct to implement remedies leaves a little to be desired, especially from a company of Apple's size and wealth. That's assuming it *was* Apple I was talking to.

Signing a non-disclosure agreement to have Apple use my computer to test their software seemed odd. Why would I hop into bed with lawyers of a company making $8 billion last year in order to use my computer for testing? Ummm, no thanks. Think I'll go elsewhere a little more fun. Those lawyers would be well paid, big and nasty.

Try $18 Billion just last quarter